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Image inside e-mails are wrongly displayed (replaced by wrong image)

  • 2 răspunsuri
  • 3 au această problemă
  • 5 vizualizări
  • Ultimul răspuns de sfhowes

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Hello,

Our incoming e-mails contain a lot of images and company logos. We notice sometime, for example: company logos are *wrongly* replaced by another company logo when we reply to the email. It seems Thunderbird has linked the wrong image/logo. The wrongly linked image/logo are streched to the original image's size. When it happens, all the images in the message are mixed up with the same wrong image. When we tried to recreate this problem from the same email, this problem is not surfacing again.

Here is an example: we receive email from with Company A logo inside. When we reply to this e-mail, it happens that Company A logo is been replaced by Company B logo. Repeated trials don't repeat the problem.

we are looking for a solution to prevent this problem again, and would like to remove all image or logos in our replies or forwards.

is there a way to reply to emails by quoting its original message in plain text, instead of HTML codes?

Thank you!

Hello, Our incoming e-mails contain a lot of images and company logos. We notice sometime, for example: company logos are *wrongly* replaced by another company logo when we reply to the email. It seems Thunderbird has linked the wrong image/logo. The wrongly linked image/logo are streched to the original image's size. When it happens, all the images in the message are mixed up with the same wrong image. When we tried to recreate this problem from the same email, this problem is not surfacing again. Here is an example: we receive email from with Company A logo inside. When we reply to this e-mail, it happens that Company A logo is been replaced by Company B logo. Repeated trials don't repeat the problem. we are looking for a solution to prevent this problem again, and would like to remove all image or logos in our replies or forwards. is there a way to reply to emails by quoting its original message in plain text, instead of HTML codes? Thank you!

Modificat în de MichealLee1974

Toate răspunsurile (2)

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This is a very serious bug causing troubles!

Must be fixed ASAP!

Modificat în de user921081

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Hold the Shift key when you click Reply (or Forward or Write) to compose the message in plain text format, if your default composition style is HTML.

If the content of a message is replaced by the content of a different message, you might be able to fix it by right-clicking the folder, Properties, Repair Folder - but back up the folder before you do this as the operation sometimes makes a folder inaccessible.