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Why can't I login the Mozilla Support? My password doesn't work and I have been waiting for an hour for the email to tell me how to reset my password.

  • 1 răspuns
  • 2 au această problemă
  • 20 de vizualizări
  • Ultimul răspuns de Moses

johngarvinclark
johngarvinclark
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Application Basics

Name: Firefox Version: 29.0.1 User Agent: Mozilla/5.0 (Windows NT 6.1; rv:29.0) Gecko/20100101 Firefox/29.0

Crash Reports for the Last 3 Days

All Crash Reports

Extensions

Name: Adobe Acrobat - Create PDF Version: 2.0 Enabled: true ID: web2pdfextension@web2pdf.adobedotcom

Name: AVG SafeGuard toolbar Version: 18.1.5.512 Enabled: true ID: avg@toolbar

Name: Ask Toolbar Version: 34.12 Enabled: false ID: toolbar_ARS3-V7@apn.ask.com

Important Modified Preferences

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print.printer_Epson_Stylus_COLOR_980_ESC/P_2_(Copy_1).print_page_delay: 50 print.printer_Epson_Stylus_COLOR_980_ESC/P_2_(Copy_1).print_paper_data: 1 print.printer_Epson_Stylus_COLOR_980_ESC/P_2_(Copy_1).print_paper_height: 11.00 print.printer_Epson_Stylus_COLOR_980_ESC/P_2_(Copy_1).print_paper_name: print.printer_Epson_Stylus_COLOR_980_ESC/P_2_(Copy_1).print_paper_size_type: 0 print.printer_Epson_Stylus_COLOR_980_ESC/P_2_(Copy_1).print_paper_size_unit: 0 print.printer_Epson_Stylus_COLOR_980_ESC/P_2_(Copy_1).print_paper_width: 8.50 print.printer_Epson_Stylus_COLOR_980_ESC/P_2_(Copy_1).print_plex_name: print.printer_Epson_Stylus_COLOR_980_ESC/P_2_(Copy_1).print_resolution: 432

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print.printer_Epson_Stylus_COLOR_980_ESC/P_2.print_shrink_to_fit: true print.printer_Epson_Stylus_COLOR_980_ESC/P_2.print_to_file: false print.printer_Epson_Stylus_COLOR_980_ESC/P_2.print_unwriteable_margin_bottom: 0 print.printer_Epson_Stylus_COLOR_980_ESC/P_2.print_unwriteable_margin_left: 0 print.printer_Epson_Stylus_COLOR_980_ESC/P_2.print_unwriteable_margin_right: 0 print.printer_Epson_Stylus_COLOR_980_ESC/P_2.print_unwriteable_margin_top: 0 privacy.donottrackheader.enabled: true privacy.sanitize.migrateFx3Prefs: true storage.vacuum.last.index: 1 storage.vacuum.last.places.sqlite: 1399304627

Graphics

Adapter Description: Standard VGA Graphics Adapter Adapter Drivers: vga framebuf vga256 vga64k Adapter RAM: Unknown Device ID: 0x0322 Direct2D Enabled: Blocked for your graphics driver version. Try updating your graphics driver to version 257.21 or newer. DirectWrite Enabled: false (6.2.9200.16571) Driver Date: 6-21-2006 Driver Version: 6.1.7600.16385 GPU #2 Active: false GPU Accelerated Windows: 0/3 Basic Blocked for your graphics driver version. Try updating your graphics driver to version 182.65 or newer. Vendor ID: 0x10de WebGL Renderer: Blocked for your graphics driver version. Try updating your graphics driver to version 182.65 or newer. windowLayerManagerRemote: false AzureCanvasBackend: skia AzureContentBackend: cairo AzureFallbackCanvasBackend: cairo AzureSkiaAccelerated: 0

JavaScript

Incremental GC: true

Accessibility

Activated: false Prevent Accessibility: 0

Library Versions

NSPR Expected minimum version: 4.10.3 Version in use: 4.10.3

NSS Expected minimum version: 3.16 Basic ECC Version in use: 3.16 Basic ECC

NSSSMIME Expected minimum version: 3.16 Basic ECC Version in use: 3.16 Basic ECC

NSSSSL Expected minimum version: 3.16 Basic ECC Version in use: 3.16 Basic ECC

NSSUTIL Expected minimum version: 3.16 Version in use: 3.16

Application Basics ------------------ Name: Firefox Version: 29.0.1 User Agent: Mozilla/5.0 (Windows NT 6.1; rv:29.0) Gecko/20100101 Firefox/29.0 Crash Reports for the Last 3 Days --------------------------------- All Crash Reports Extensions ---------- Name: Adobe Acrobat - Create PDF Version: 2.0 Enabled: true ID: web2pdfextension@web2pdf.adobedotcom Name: AVG SafeGuard toolbar Version: 18.1.5.512 Enabled: true ID: avg@toolbar Name: Ask Toolbar Version: 34.12 Enabled: false ID: toolbar_ARS3-V7@apn.ask.com Important Modified Preferences ------------------------------ accessibility.typeaheadfind.flashBar: 0 browser.cache.disk.capacity: 358400 browser.cache.disk.smart_size_cached_value: 358400 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.places.smartBookmarksVersion: 6 browser.search.useDBForOrder: true browser.sessionstore.upgradeBackup.latestBuildID: 20140506152807 browser.startup.homepage: https://www.google.com/ browser.startup.homepage_override.buildID: 20140506152807 browser.startup.homepage_override.mstone: 29.0.1 dom.mozApps.used: true extensions.lastAppVersion: 29.0.1 network.cookie.prefsMigrated: true places.database.lastMaintenance: 1399740449 places.history.expiration.transient_current_max_pages: 26813 plugin.disable_full_page_plugin_for_types: application/pdf plugin.importedState: true print.printer_Adobe_PDF.print_bgcolor: false print.printer_Adobe_PDF.print_bgimages: false print.printer_Adobe_PDF.print_colorspace: print.printer_Adobe_PDF.print_command: print.printer_Adobe_PDF.print_downloadfonts: false print.printer_Adobe_PDF.print_duplex: -2147483575 print.printer_Adobe_PDF.print_edge_bottom: 0 print.printer_Adobe_PDF.print_edge_left: 0 print.printer_Adobe_PDF.print_edge_right: 0 print.printer_Adobe_PDF.print_edge_top: 0 print.printer_Adobe_PDF.print_evenpages: true print.printer_Adobe_PDF.print_footercenter: print.printer_Adobe_PDF.print_footerleft: &PT 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1399304627 Graphics -------- Adapter Description: Standard VGA Graphics Adapter Adapter Drivers: vga framebuf vga256 vga64k Adapter RAM: Unknown Device ID: 0x0322 Direct2D Enabled: Blocked for your graphics driver version. Try updating your graphics driver to version 257.21 or newer. DirectWrite Enabled: false (6.2.9200.16571) Driver Date: 6-21-2006 Driver Version: 6.1.7600.16385 GPU #2 Active: false GPU Accelerated Windows: 0/3 Basic Blocked for your graphics driver version. Try updating your graphics driver to version 182.65 or newer. Vendor ID: 0x10de WebGL Renderer: Blocked for your graphics driver version. Try updating your graphics driver to version 182.65 or newer. windowLayerManagerRemote: false AzureCanvasBackend: skia AzureContentBackend: cairo AzureFallbackCanvasBackend: cairo AzureSkiaAccelerated: 0 JavaScript ---------- Incremental GC: true Accessibility ------------- Activated: false Prevent Accessibility: 0 Library Versions ---------------- NSPR Expected minimum version: 4.10.3 Version in use: 4.10.3 NSS Expected minimum version: 3.16 Basic ECC Version in use: 3.16 Basic ECC NSSSMIME Expected minimum version: 3.16 Basic ECC Version in use: 3.16 Basic ECC NSSSSL Expected minimum version: 3.16 Basic ECC Version in use: 3.16 Basic ECC NSSUTIL Expected minimum version: 3.16 Version in use: 3.16

Toate răspunsurile (1)

Moses
Moses
  • Moderator
more options

Hi,

The main reason why people come to Mozilla Support is to get troubleshooting and help with Firefox. Therefore the forum is set up where the user goes through the Ask a Question queue (/questions/new and when it's time to post, the site will tell you to register before you can post the question. There is another link to get register but that's a different way and it registers you as a contributor. Trust me, the forum was a lot worse to sign up before it was fixed.

Also, it seems that you are logged in and have posted a thread. :)

To post a reply on your own questions, just go to your profile by using your profile link (https://support.mozilla.org/en-US/user/1086414) or click your username at the top of every Mozilla Support page. It should be like this,

ASK A QUESTION | CONTRIBUTOR TOOLS |JOHNGARVINCLARK |INBOX

Did you have an actual issue with Firefox or did you just want to know how to log in?