In AOL email, checking individual messages in the regular system results in this error message: There was an error loading the message. Please try again later.
In accessing AOL email through the full version, I can navigate within my account (old mail, new mail, spam, etc.) fine, but when I try to open an individual email, I get this error message: "There was an error loading the message. Please try again later."
This is identical to a problem someone else was describing in another thread....unfortunately, nothing you suggested to him seemed to be working. I WAS tricked into opening a file attached to an email immediately before this started, so I think its a virus or something. ANYWAY....I AM able to open the messages when I use AOL's basic version. Initially, the problem seemed only to be in Firefox, but I've tried with Internet Explorer now also, and its the same thing, and the basic version is accessible while the full version is still blocked.
On both browsers, following the error message, I can't even click on the individual messages to TRY to open a different one, and there are some not-quite-right boxes and x's and things that appear on the screen that don't belong.
PLEASE tell me you can't make this go away....I've already tried uninstalling and reinstalling Firefox....that didn't work. I've also fun McAffee, and that didn't change anything.
Chosen solution
You can do a malware check with several malware scanning programs on the Windows computer.
Please scan with all programs because each program detects different malware.
All these programs have free versions.
Make sure that you update each program to get the latest version of their databases before doing a scan.
- Malwarebytes' Anti-Malware:
http://www.malwarebytes.org/mbam.php - AdwCleaner:
http://www.bleepingcomputer.com/download/adwcleaner/
http://www.softpedia.com/get/Antivirus/Removal-Tools/AdwCleaner.shtml - SuperAntispyware:
http://www.superantispyware.com/ - Microsoft Safety Scanner:
http://www.microsoft.com/security/scanner/en-us/default.aspx - Windows Defender:
http://windows.microsoft.com/en-us/windows/using-defender - Spybot Search & Destroy:
http://www.safer-networking.org/en/index.html - Kasperky Free Security Scan:
http://www.kaspersky.com/security-scan
You can also do a check for a rootkit infection with TDSSKiller.
- Anti-rootkit utility TDSSKiller:
http://support.kaspersky.com/5350?el=88446
See also:
- "Spyware on Windows": http://kb.mozillazine.org/Popups_not_blocked
All Replies (4)
Have you tried getting help from AOL support?
Since your problem is present in both Firefox and in IE, it doesn't sound like a Firefox support issue.
If I didn't have IE, we wouldn't know that. Its still a problem with using firefox, and you guys still have the expertise to (hopefully) figure out what the problem is.
So how about it? Is it informative to you that the problem ONLY happens in the full version, not the basic?
Chosen Solution
You can do a malware check with several malware scanning programs on the Windows computer.
Please scan with all programs because each program detects different malware.
All these programs have free versions.
Make sure that you update each program to get the latest version of their databases before doing a scan.
- Malwarebytes' Anti-Malware:
http://www.malwarebytes.org/mbam.php - AdwCleaner:
http://www.bleepingcomputer.com/download/adwcleaner/
http://www.softpedia.com/get/Antivirus/Removal-Tools/AdwCleaner.shtml - SuperAntispyware:
http://www.superantispyware.com/ - Microsoft Safety Scanner:
http://www.microsoft.com/security/scanner/en-us/default.aspx - Windows Defender:
http://windows.microsoft.com/en-us/windows/using-defender - Spybot Search & Destroy:
http://www.safer-networking.org/en/index.html - Kasperky Free Security Scan:
http://www.kaspersky.com/security-scan
You can also do a check for a rootkit infection with TDSSKiller.
- Anti-rootkit utility TDSSKiller:
http://support.kaspersky.com/5350?el=88446
See also:
- "Spyware on Windows": http://kb.mozillazine.org/Popups_not_blocked
Thanks!!!
Malwarebytes free version seems to have taken care of it!
I appreciate the help, even though this was most certainly a "me" problem, not a "you" problem.