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Sync not working for long time (have tried all the usual suggestions)

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  • 61 have this problem
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  • Last reply by cb474

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Sync stopped working for me months ago and I have not been able to get it to work again.

I'm using Firefox 26 on two different Linux laptops and want to keep the bookmarks and history synced with them. It worked great for a long time. Then around Firefox 25 or so it stopped working. In fact, I logged into an old Linux system I hadn't used in while that still runs Firefox 24 (or maybe it's 23) the other day and it synced great with my laptop I usually use.

I have tried all the suggestsion in the troubleshooting guide (https://support.mozilla.org/en-US/kb/firefox-sync-troubleshooting-and-tips). I tried unlinking all of my devices and linking them again. That worked to sync both laptops once, when I first relinked them, but never again. I tried creating entirely new profiles on both systems and that didn't help.

Is Sync just broken? Why does it continue to work fine in older version of Firefox but none of the last three versions or so? Is there any way to fix this?

Thanks.

Sync stopped working for me months ago and I have not been able to get it to work again. I'm using Firefox 26 on two different Linux laptops and want to keep the bookmarks and history synced with them. It worked great for a long time. Then around Firefox 25 or so it stopped working. In fact, I logged into an old Linux system I hadn't used in while that still runs Firefox 24 (or maybe it's 23) the other day and it synced great with my laptop I usually use. I have tried all the suggestsion in the troubleshooting guide (https://support.mozilla.org/en-US/kb/firefox-sync-troubleshooting-and-tips). I tried unlinking all of my devices and linking them again. That worked to sync both laptops once, when I first relinked them, but never again. I tried creating entirely new profiles on both systems and that didn't help. Is Sync just broken? Why does it continue to work fine in older version of Firefox but none of the last three versions or so? Is there any way to fix this? Thanks.

Modified by cb474

All Replies (4)

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Are you using proxy server?

Its not syncing from one system or both system?

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Type about:sync-log in the URL bar and hit Enter.

See what those reports have to say.

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Thanks for the replies.

I am not using a proxy server.

Neither system is syncing with the other. It seems like they are both uploading (backing up) the history and bookmarks properly, but then not merging and syncing the changes from the other system. I know things are getting uploaded, because as I said, my third system that I don't use much anymore, with the older version of Firefox, does merge changes in history and bookmarks from the other two systems.

This is what my log looks like:

1390013173379 Sync.Status DEBUG Status.service: success.status_ok => success.status_ok 1390013174376 Sync.Tracker.Addons DEBUG Saving changed IDs to addons 1390013285398 Sync.Tracker.History DEBUG Saving changed IDs to history 1390013418354 Sync.Tracker.History DEBUG Saving changed IDs to history 1390014114789 Sync.Tracker.History DEBUG Saving changed IDs to history 1390014117199 Sync.Tracker.History DEBUG Saving changed IDs to history 1390014130419 Sync.Tracker.History DEBUG Saving changed IDs to history 1390014149015 Sync.Tracker.History DEBUG Saving changed IDs to history 1390014274305 Sync.Tracker.History DEBUG Saving changed IDs to history 1390014316857 Sync.Tracker.History DEBUG Saving changed IDs to history 1390014467343 Sync.Tracker.History DEBUG Saving changed IDs to history 1390014474268 Sync.Tracker.History DEBUG Saving changed IDs to history 1390014539349 Sync.Tracker.History DEBUG Saving changed IDs to history 1390014546079 Sync.Tracker.History DEBUG Saving changed IDs to history 1390014574289 Sync.Tracker.History DEBUG Saving changed IDs to history 1390014600495 Sync.Tracker.History DEBUG Saving changed IDs to history 1390014625762 Sync.Tracker.History DEBUG Saving changed IDs to history 1390014638218 Sync.Tracker.History DEBUG Saving changed IDs to history 1390014665106 Sync.Tracker.History DEBUG Saving changed IDs to history 1390014680655 Sync.Tracker.History DEBUG Saving changed IDs to history 1390014709407 Sync.Tracker.History DEBUG Saving changed IDs to history 1390014783940 Sync.SyncScheduler DEBUG Global Score threshold hit, triggering sync. 1390014783942 Sync.Service DEBUG User-Agent: Firefox/26.0 FxSync/1.28.0.20131212154635. 1390014783942 Sync.Service INFO Starting sync at 2014-01-17 19:13:03 1390014783942 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. 1390014783942 Sync.Status INFO Resetting Status. 1390014783942 Sync.Status DEBUG Status.service: success.status_ok => success.status_ok 1390014783945 Sync.SyncScheduler DEBUG Next sync in 86400000 ms.

Any other ideas?

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I'm on Firefox 28 now. Still have this problem.

Strangely I noticed that preferences do sync between the two systems. But bookmarks and history do not.

I also tried creating a new sync account and linking the two systems to that account, but that didn't fix it either.

Anyone?