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Adobe Flashplayer crashes once any video is started

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As of today, I cannot watch any videos because Adobe Flashplayer crashed upon beginning any video.

I had nightly. Uninstalled it and then installed the regular firefox. Didn't help Started in Safe Mode. Didn't help Reinstalled Flash. Didn't help Installed slightly older version of Flash. Didn't help

Even better yet, whenever I try to access trouble shooting information in firefox, the browser crashes every time without fail. I'll try to make a manual list of plugins and addons for you though.

I'm writing this from Chrome right now. Videos work here

Pic of error if there's any confusion http://i.imgur.com/4elMo0m.png

As of today, I cannot watch any videos because Adobe Flashplayer crashed upon beginning any video. I had nightly. Uninstalled it and then installed the regular firefox. Didn't help Started in Safe Mode. Didn't help Reinstalled Flash. Didn't help Installed slightly older version of Flash. Didn't help Even better yet, whenever I try to access trouble shooting information in firefox, the browser crashes every time without fail. I'll try to make a manual list of plugins and addons for you though. I'm writing this from Chrome right now. Videos work here Pic of error if there's any confusion http://i.imgur.com/4elMo0m.png

Chosen solution

A BEX crash often indicates malware, so some supplemental scanning may be useful. See the free tools listed in this support article: Troubleshoot Firefox issues caused by malware.


Please disable the protected mode of the Flash Player plugin. See this support article from Adobe under the heading "Last Resort": Adobe Forums: How do I troubleshoot Flash Player's protected mode for Firefox?

If Windows objects to saving changes due to permissions, try this way:

(1) In a My Computer or Windows Explorer window, open this folder:

C:\Windows\SysWOW64\Macromed\Flash

If that folder does not exist, then you are using 32-bit Windows, and you can open the following folder instead:

C:\Windows\System32\Macromed\Flash

(Note: This folder exists on both 32-bit and 64-bit Windows, but on 64-bit Windows Firefox uses the Flash player in the SysWOW64 folder instead.)

(2) Check for a file named mms.cfg:

(A) If mms.cfg exists, drag it to your Documents folder where you can edit it without being bothered about administrator privileges

(B) If mms.cfg does not exist, open your Documents folder, right-click > New > Text File and name the new file mms.cfg

(3) Open mms.cfg from Documents into a text editor such as Notepad. Add this on its own line (I put it last):

ProtectedMode=0

Save the file and close Notepad.

(4) Hold down the Ctrl key and drag the mms.cfg file back to the Flash folder to make a copy there, keeping the original in Documents

This change should take effect the next time you restart Firefox (allow a few minutes for all the Flash processes in memory to terminate after exiting Firefox).

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All Replies (14)

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Oh. It's getting even better. Just reset firefox and uninstalled flash player. Downloaded it again and this happens:

Adobe Error Message

Problem signature:

 Problem Event Name:	BEX
 Application Name:	FlashPlayerPlugin_11_9_900_152.exe
 Application Version:	11.9.900.152
 Application Timestamp:	526f0309
 Fault Module Name:	StackHash_27eb
 Fault Module Version:	0.0.0.0
 Fault Module Timestamp:	00000000
 Exception Offset:	6e9692cd
 Exception Code:	c0000005
 Exception Data:	00000008
 OS Version:	6.1.7601.2.1.0.256.1
 Locale ID:	1033
 Additional Information 1:	27eb
 Additional Information 2:	27eb358fe674a6f15dafe56d42bb9bf3
 Additional Information 3:	2f06
 Additional Information 4:	2f06c18113e6d7c00e6b91fa1fde84b6
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Chosen Solution

A BEX crash often indicates malware, so some supplemental scanning may be useful. See the free tools listed in this support article: Troubleshoot Firefox issues caused by malware.


Please disable the protected mode of the Flash Player plugin. See this support article from Adobe under the heading "Last Resort": Adobe Forums: How do I troubleshoot Flash Player's protected mode for Firefox?

If Windows objects to saving changes due to permissions, try this way:

(1) In a My Computer or Windows Explorer window, open this folder:

C:\Windows\SysWOW64\Macromed\Flash

If that folder does not exist, then you are using 32-bit Windows, and you can open the following folder instead:

C:\Windows\System32\Macromed\Flash

(Note: This folder exists on both 32-bit and 64-bit Windows, but on 64-bit Windows Firefox uses the Flash player in the SysWOW64 folder instead.)

(2) Check for a file named mms.cfg:

(A) If mms.cfg exists, drag it to your Documents folder where you can edit it without being bothered about administrator privileges

(B) If mms.cfg does not exist, open your Documents folder, right-click > New > Text File and name the new file mms.cfg

(3) Open mms.cfg from Documents into a text editor such as Notepad. Add this on its own line (I put it last):

ProtectedMode=0

Save the file and close Notepad.

(4) Hold down the Ctrl key and drag the mms.cfg file back to the Flash folder to make a copy there, keeping the original in Documents

This change should take effect the next time you restart Firefox (allow a few minutes for all the Flash processes in memory to terminate after exiting Firefox).

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Can you access Troubleshooting Information in Firefox's Safe Mode? That's a standard diagnostic tool to bypass interference by extensions (and some custom settings). More info: Diagnose Firefox issues using Troubleshoot Mode.

Two ways to invoke the Safe Mode dialog:

(1) If Firefox is running,

Help > Restart with Add-ons Disabled

(2) If Firefox is not running, hold down the Shift key when starting Firefox

In the small dialog that should appear, click "Start in Safe Mode" (not Reset)

Any improvement?

If so, before returning to normal mode, please disable Firefox's use of hardware acceleration for graphics. This feature works with most graphics card drivers, but driver updates sometimes reveal a severe compatibility problem.

orange Firefox button (or Tools menu) > Options > Advanced

On the "General" mini-tab, uncheck the box for "Use hardware acceleration when available"

This change takes effect after you exit and restart Firefox.

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Ok. One thing at a time. I was able to troubleshoot in safe mode.

Here ya go. Will try things listed Application Basics


Name: Firefox Version: 25.0.1 User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:25.0) Gecko/20100101 Firefox/25.0

Extensions


Name: Anti-Banner Version: 14.0.0.4764 Enabled: false ID: anti_banner@kaspersky.com

Name: Dangerous Websites Blocker Version: 14.0.0.4764 Enabled: false ID: content_blocker@kaspersky.com

Name: Kaspersky URL Advisor Version: 14.0.0.4764 Enabled: false ID: url_advisor@kaspersky.com

Name: Safe Money Version: 14.0.0.4764 Enabled: false ID: online_banking@kaspersky.com

Name: Virtual Keyboard Version: 14.0.0.4794 Enabled: false ID: virtual_keyboard@kaspersky.com

Important Modified Preferences


browser.cache.disk.capacity: 358400 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.cache.disk.smart_size_cached_value: 358400 browser.places.smartBookmarksVersion: 4 browser.sessionstore.upgradeBackup.latestBuildID: 20131112160018 browser.startup.homepage_override.buildID: 20131112160018 browser.startup.homepage_override.mstone: 25.0.1 dom.mozApps.used: true extensions.lastAppVersion: 25.0.1 gfx.direct3d.last_used_feature_level_idx: 0 network.cookie.prefsMigrated: true places.history.expiration.transient_current_max_pages: 93333 plugin.disable_full_page_plugin_for_types: application/pdf plugin.importedState: true privacy.sanitize.migrateFx3Prefs: true

Graphics


Adapter Description: AMD Radeon HD 7520G Adapter Drivers: aticfx64 aticfx64 aticfx64 aticfx32 aticfx32 aticfx32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64 Adapter RAM: 512 Device ID: 0x9990 DirectWrite Enabled: false (6.2.9200.16571) Driver Date: 2-9-2012 Driver Version: 8.941.1.0 GPU #2 Active: false GPU Accelerated Windows: 0/1 Basic Vendor ID: 0x1002 WebGL Renderer: Google Inc. -- ANGLE (AMD Radeon HD 7520G Direct3D9Ex vs_3_0 ps_3_0) windowLayerManagerRemote: false AzureCanvasBackend: skia AzureContentBackend: none AzureFallbackCanvasBackend: cairo AzureSkiaAccelerated: 0

JavaScript


Incremental GC: true

Accessibility


Activated: false Prevent Accessibility: 0

Library Versions


NSPR Expected minimum version: 4.10.2 Version in use: 4.10.2

NSS Expected minimum version: 3.15.3 Basic ECC Version in use: 3.15.3 Basic ECC

NSSSMIME Expected minimum version: 3.15.3 Basic ECC Version in use: 3.15.3 Basic ECC

NSSSSL Expected minimum version: 3.15.3 Basic ECC Version in use: 3.15.3 Basic ECC

NSSUTIL Expected minimum version: 3.15.3 Version in use: 3.15.3

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Graphics acceleration disabled didn't do anything and malewarebytes scan didn't turn up anything

Put Flash in safemode and now I don't get a flash error initially. Now the error left is that the plugin container failed or something.

Error Report

Problem signature:

 Problem Event Name:	APPCRASH
 Application Name:	plugin-container.exe
 Application Version:	25.0.1.5064
 Application Timestamp:	5282f18a
 Fault Module Name:	StackHash_4e63
 Fault Module Version:	6.1.7601.18247
 Fault Module Timestamp:	521ea8e7
 Exception Code:	c0000374
 Exception Offset:	000ce753
 OS Version:	6.1.7601.2.1.0.256.1
 Locale ID:	1033
 Additional Information 1:	4e63
 Additional Information 2:	4e63057501f4f3c3a6dfacd460d31a50
 Additional Information 3:	40c4
 Additional Information 4:	40c435c5bd3827318071c8f3d7bbee89

Modified by remember2wipe

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You can submit crash data to Mozilla, and post a link here that allows volunteers to access the data. We can't always find a clear diagnosis, but often it is helpful. Please see the last section of this article for steps to access the crash IDs: Troubleshoot Firefox crashes (closing or quitting unexpectedly).

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On it. Will post when finished

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After some searching, it appears that

Fault Module Name:	StackHash_4e63

often indicates a DEP-related shutdown. DEP protects against executable code running from portions of memory that should only be used for data. Since this should not be a problem in modern software (such as the latest Firefox and Flash), it may be another indication of a malware problem.

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Is this what you mean? ID- f386929b-fb38-41b8-beed-c45662131201

Crash Report https://crash-stats.mozilla.com/report/index/f386929b-fb38-41b8-beed-c45662131201

Modified by remember2wipe

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We can only use the ones that start with bp-...

If that ID doesn't appear in the about:crashes page, could you click through the ID to the crash report on the server, and then copy the URL from the address bar?

Posts crossed, thanks for the edit.

Modified by jscher2000 - Support Volunteer

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Unfortunately, the crash signature is something of a catch-all bug for Flash problems... Was that crash before or after you disabled Protected Mode?

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It was after I disabled and added ProtectedMode=0

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Huh? Just started working out of nowhere. Reinstalled one last time and now it's working even though I did the same thing a gajillion times.

I won't question it. Thanks for all the help and patience!