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Chase Bank download difficulties resulting in a blank screen

  • 2 replies
  • 1 has this problem
  • 40 views
  • Last reply by ode2joy55

ode2joy55
ode2joy55
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Tonight I have had a problem with Chase Bank giving me a blank screen when I tried to download my credit card statement. The file Chase downloaded was always 'statementPdf' (with a total of 6 downloads) and windows always stated that it had no program to open this file. I read another Firefox posting that had the same problem. I was trying to get back to that posting to add my temporary solution which works with Foxit: I just went to a DOS command line and used the old DOS rename command. By renaming it 'statement.pdf', I could open the file. This does not explain why Chase is consistently downloading a mis-named file. I first tried calling Chase but got a girl on their tech desk, apparently from India who was not very much help.

Tonight I have had a problem with Chase Bank giving me a blank screen when I tried to download my credit card statement. The file Chase downloaded was always 'statementPdf' (with a total of 6 downloads) and windows always stated that it had no program to open this file. I read another Firefox posting that had the same problem. I was trying to get back to that posting to add my temporary solution which works with Foxit: I just went to a DOS command line and used the old DOS rename command. By renaming it 'statement.pdf', I could open the file. This does not explain why Chase is consistently downloading a mis-named file. I first tried calling Chase but got a girl on their tech desk, apparently from India who was not very much help.

Chosen solution

Hi there,

Unfortunately if they are misnaming files then they'll need to sort that out on their end.

What I'd recommend doing though is sending them an email via their website. https://www.chase.com/online/services/email-inquiry.htm

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All Replies (2)

Tim
Tim
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Chosen Solution

Hi there,

Unfortunately if they are misnaming files then they'll need to sort that out on their end.

What I'd recommend doing though is sending them an email via their website. https://www.chase.com/online/services/email-inquiry.htm

ode2joy55
ode2joy55 Question owner
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Thank you for contacting Chase.

We apologize for any inconvenience this issue may have caused.

We have been receiving calls and e-mails regarding a blank screen while trying to access statements online. This is currently a known issue and our technical department is working on a solution. We appreciate your patience and understanding.

If you have any questions or require further assistance, please e-mail us via the Secure Message Center or contact our Internet Service Center at 1-877-242-7372.

Thank you,


Erika R Miciano Internet Service Center

This was my reply from Chase. I have not received any other communication. At least they appear to have received word from others re the problem. Thanks for your recommendation to contact them directly. Bob