Firefox must not be open when the Flash installer is run. Use the following information and instructions.....

There are 2 versions of Adobe Flash:

• an ActiveX version for IE only
• a Plugin version for most other browsers including Firefox
• On a Windows system, you should always update both individually.

You do not appear to have the Plugin version for Firefox installed. If you did, in Add-ons > Plugins you would see "Shockwave Flash (version)". If "Shockwave Flash" is there and is disabled, click the "Enable" button.

Check your Plugins often --> http://www.mozilla.org/en-US/plugincheck/

• only the most popular/used Plugins are known by this page
• page will detect only installed, enabled Plugins

Install or update Adobe Flash

1. Using Firefox, go to the following link and SAVE the download to your desktop so you can find it later. Un-check any items on that page that you do not want to download (i.e., "McAfee Security Scan Plus":
   • http://get.adobe.com/flashplayer
2. When the download is finished, close Firefox (File > Exit OR Firefox button > Exit)
3. Click or double-click on the file you just saved to your desktop
   • In the installation window that appears, click the box to the left of "I have read and...." to place a check mark in the box
   • The "Install" button in the lower right corner will now be highlighted, click it.
   • The installation is quick.
4. Start Firefox and test your installation here: https://www.adobe.com/software/flash/about/
5. To update/install the ActiveX version for IE only, repeat the process, but use IE to go to the above website.

If this reply solves your problem, please click "Solved It" next to this reply when signed-in to the forum.

i followed the directions to a tee, but when going into check plugin it says it is disabled, everything plug-in is enabled in my Q. and to check installation it is empty. flash player 11 downloads successful, is functioning with internet explorer & in computer programs. is there something else i need to do? karen

continue with more info adobe flash player is not in my plug-in list how do i get it? it is not in the add on list . karen

karenmillerrn said:

• "...but when going into check plugin it says it is disabled,"
• "everything plug-in is enabled in my Q."
• "and to check installation it is empty."

Sorry, but I do not understand what you are saying.

karenmillerrn said: "continue with more info adobe flash player is not in my plug-in list how do i get it? it is not in the add on list"

It will be shown in Add-ons > Plugins as "Shockwave Flash (version)"

Questions:

1. Did you download for both Firefox and IE as instructed?
2. And did you run both installers after downloading?
3. Is your Windows Vista 32-bit or 64-bit?
   • http://www.mydigitallife.info/how-to-check-if-windows-vista-xp-and-2003-system-is-32-bit-or-64-bit-x86-or-x64-version/
   • If your Vista is 64-bit, try downloading the 32-bit Firefox installer from the following, SAVE it to your hard drive, close Firefox (Firefox button > Exit OR File > Exit), then run the installer. Test the installation at the test link in step 4 in my first post (with Firefox) to see if the installation was successful.
     • Direct link to Adobe site for 32-bit installer for Firefox: http://download.macromedia.com/pub/flashplayer/current/install_flash_player_32bit.exe

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flash player downloaded in IE & 32bit vista in firefox, confirm both are in PC programs. test installation in firefox message"this plug-in is disabled". test installation in IE "have version 11,1,102,55 installed. in firefox drop down in add-on, there is no flash player in plug-ins please advise karen

karenmillerrn wrote: "in firefox drop down in add-on, there is no flash player in plug-ins"

Did you use Firefox to separately download the Flash installer for Firefox? IE will download only the installer for IE. Re-read my original reply for clarification and information. Same as my Questions 1 and 2 above.

Item 3 under my Questions, above, is important. It has a direct download link for the installer for Vista 32-bit Firefox. Did you try that?

If this reply solves your problem, please click "Solved It" next to this reply when signed-in to the forum.

yes separately down loaded for firefox & IE, used vista 32 bit direct download link still unable to use adobe flash play in firefox. karen

Success! Adobe Flash now installed. Thank you.