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Firefox crashes after PC reboot - safe mode won't help

  • 2 replies
  • 1 has this problem
  • 9 views
  • Last reply by FredMcD

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After a reboot of my PC Firefox is continuously crashing, safe mode won't help.

Crash ID: bp-351d3d14-3675-4e3b-9b1e-21acf0201230

Any thoughts?

Thanks!

After a reboot of my PC Firefox is continuously crashing, safe mode won't help. Crash ID: bp-351d3d14-3675-4e3b-9b1e-21acf0201230 Any thoughts? Thanks!

All Replies (2)

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Product Firefox Release Channel release Version 84.0.1 Build ID 20201221152838 (2020-12-21) Buildhub data OS Windows 10 OS Version 10.0.19042

bp-351d3d14-3675-4e3b-9b1e-21acf0201230 Signature: mozilla::dom::PrototypeDocumentContentSink::OnScriptCompileComplete

Uptime 10 seconds

Crash Reason EXCEPTION_ACCESS_VIOLATION_READ

This is for Sumo's Related Bugs 1651317 NEW --- Crash in [@ mozilla::dom::PrototypeDocumentContentSink::OnScriptCompileComplete]

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Let’s do a full clean re-install;

Note: Firefox comes in three or more folders on all computers. They are;

Maintenance: (Programs Folder) <Windows Only> Firefox itself: (Programs Folder) And two folders in the profile of each user on the computer for each Firefox profile for that user.

If you remove the Firefox folder, the user profiles would not be affected.


Download Firefox For All languages And Systems {web link}

Firefox ESR; Extended Support Release {web link}

Beta, Developer, Nightly versions https://www.mozilla.org/en-US/firefox/channel/desktop/

Install Older Version Of Firefox {web link}


Save the file. Then Close Firefox.

Using your file browser, open the Programs Folder on your computer.

Windows: C:\Program Files C:\Program Files (x86) Note: Check Both Folders

Mac: Open the "Applications" folder. https://support.mozilla.org/en-US/kb/how-download-and-install-firefox-mac

Linux: Check your user manual. If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it. See Install Firefox on Linux; https://support.mozilla.org/en-US/kb/install-firefox-linux

If you downloaded and installed the binary package from the Firefox download page, simply remove the folder Firefox in your home directory. http://www.mozilla.org/firefox#desktop ++++++++++++++++++++++++++++ Look for, and remove any Mozilla or Firefox program folders. Do not remove the Mozilla Thunderbird folder if there is one.

Do Not remove any profile folders.

After rebooting the computer, run a registry scanner if you have one. Then run the installer. +++++++++++++++++++++++++++ If there is a problem, start your Computer in safe mode and try again.

How to Start all Computers in Safe Mode; {web link} Free Online Encyclopedia