Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

After update the new version of TB doesn't receive or send messages.

  • 5 replies
  • 1 has this problem
  • 10 views
  • Last reply by hans210

fnordmeyer
fnordmeyer
more options

I have just I upgraded to TB ver 78.4.0 (32-bit) the upgrade seemed to go normally but the new version did not work. in detail: 1- i have received no new email on either of two google-based email accounts since the udgrade. 2. I continue to get email on the Google Email page for at least one of the accounts on the same computer. 3. when i click on "Get Messages" nothing happens 3. Past messages are still in my inbox and they open when selected 4. messages will not actually send but I con click on write or resend a previous message and type and send and go through all the steps BUT they are not delivered and the only error message I get is that the message wasn't saved. 5. I have started TB in safe mode - no difference 6. I have shut off ESET NOD 32 - and No change 

  Mail Provider: Gmail
 Antivirus: ESET NOD32 ver 14.0.22.0
 operating system: Windows 10 
 this was an upgrade to Thunderbird ver 78.4.0 (32-bit), I have used TB for many years with no problems

I will be so grateful for your help. I have tried everything i could think of. FRN

I have just I upgraded to TB ver 78.4.0 (32-bit) the upgrade seemed to go normally but the new version did not work. in detail: 1- i have received no new email on either of two google-based email accounts since the udgrade. 2. I continue to get email on the Google Email page for at least one of the accounts on the same computer. 3. when i click on "Get Messages" nothing happens 3. Past messages are still in my inbox and they open when selected 4. messages will not actually send but I con click on write or resend a previous message and type and send and go through all the steps BUT they are not delivered and the only error message I get is that the message wasn't saved. 5. I have started TB in safe mode - no difference 6. I have shut off ESET NOD 32 - and No change Mail Provider: Gmail Antivirus: ESET NOD32 ver 14.0.22.0 operating system: Windows 10 this was an upgrade to Thunderbird ver 78.4.0 (32-bit), I have used TB for many years with no problems I will be so grateful for your help. I have tried everything i could think of. FRN
Attached screenshots

Chosen solution

Try to start Windows in safe mode with networking enabled.

Still in Windows safe mode, start Thunderbird in safe mode. Does the problem go away?

Read this answer in context 👍 1

All Replies (5)

Stans
Stans
more options

Use imap.gmail.com as the server name.

christ1
christ1
  • Top 25 Contributor
more options

Chosen Solution

Try to start Windows in safe mode with networking enabled.

Still in Windows safe mode, start Thunderbird in safe mode. Does the problem go away?

fnordmeyer
fnordmeyer Question owner
more options

The problem goes away when I start windows in safe mode. TB in normal mode. What is the likely problem?

christ1
christ1
  • Top 25 Contributor
more options
What is the likely problem?

Antivirus: ESET NOD32 ver 14.0.22.0

Windows safe mode disables anti-virus software, which is most likely the culprit. These are some generic suggestions to avoid problems with anti-virus software.

Create an exception in your anti-virus software for the Thunderbird profile folder, so that the anti-virus real-time scanner will not scan it. http://kb.mozillazine.org/Profile_folder_-_Thunderbird

Don't let your anti-virus software scan incoming and outgoing messages.

Don't let your anti-virus software scan attachments.

Don't let your anti-virus software intercept your secure connection to the server.

Remove any add-ons your anti-virus software may have installed in Thunderbird.

Keep it working. http://kb.mozillazine.org/Keep_it_working_-_Thunderbird

And last but not least, backup your Thunderbird profile on a regular basis. https://support.mozilla.org/kb/profiles-where-thunderbird-stores-user-data#w_backing-up-a-profile

hans210
hans210
more options

ESET suggests a very simple solution, and it worked for me. Read this discussion: https://support.mozilla.org/sv/questions/1316142#answer-1375059