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Updating Thunderbird on a Mac

  • 22 replies
  • 1 has this problem
  • 1 view
  • Last reply by Hughmoz

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Running a fairly new iMac on latest OSX Catalina 10.15.5

I have had this for a while and had numerous suggestions on this forum all of which require a lot of messing about and non of them have worked.

I have 68.6.0 and now we are up to 68.10.0. Whenever I am offered an update it goes through the motions, fails and the says to download a fresh copy. If I do this and open new version and select my existing profile I get all the emails, no folders and no address book, and if you quit from dock or restart it wants to install from scractch every time.

In the past if you updated to a newer version or even further back you download a new version it asked if you wanted to replace your existing version.

Now it just does not play ball.

What I fail to understand is how something that worked perfectly for 17 with no major problems cannot be simply updated.

What has caused this behaviour and why can't the update just work as it always has before?

Running a fairly new iMac on latest OSX Catalina 10.15.5 I have had this for a while and had numerous suggestions on this forum all of which require a lot of messing about and non of them have worked. I have 68.6.0 and now we are up to 68.10.0. Whenever I am offered an update it goes through the motions, fails and the says to download a fresh copy. If I do this and open new version and select my existing profile I get all the emails, no folders and no address book, and if you quit from dock or restart it wants to install from scractch every time. In the past if you updated to a newer version or even further back you download a new version it asked if you wanted to replace your existing version. Now it just does not play ball. What I fail to understand is how something that worked perfectly for 17 with no major problems cannot be simply updated. What has caused this behaviour and why can't the update just work as it always has before?

All Replies (20)

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I tried downloading 68.10.0 again and went through all the relevant installation and everything getting messed up and then lost most of my collected address sub folders. So I played around with book.mab taking it out and adding an earlier one from timeMachine and ended up having to reload a back-up twice as it had registered the new version somewhere in the mix although, as ever it did not open properly and if you quit Thunderbird in Dock or restarted it went to installation again.

So, a lot of mucking about, and then had no address book at all and have had to rebuild from scratch from emails etc. Only problem now is that the personal address book has gone completely and if I click on an incoming email address and right click, then click on add to address book it does nothing,. The only time it adds an email address is if I Send an email to a new person.

Modified by Hughmoz

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Hello there Hugmoz We have read your message We try to help you.


After a good spotlight search ,you did not found the update? Nothing at all?

Greetings Firefox Volunteer

Modified by День сумо

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Greetings Firefox Volunteer. Okay.

http://write.flossmanuals.net/thunderbird/osx/


Notification. Not all versions of Thunderbird work well on the Imacs, nor on older versions of these macs.

Modified by День сумо

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Hello there. Hugmoz.


Your New Imac ,oke.

https://www.mozilla.org/en-US/firefox/all/#product-desktop-release

Did you used this?

Are you a new Mac user? Can I ask?


http://write.flossmanuals.net/thunderbird/osx/


Greetings Firefox volunteer.

Modified by День сумо

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Hello Hugmoz


Maybe you have a double installation on your system? Check carefully and view all your installations from us?

Have you installed USB and are now present in USBport? Also unmount for CDs too?

https://support.mozilla.org/en-US/kb/installing-thunderbird-on-mac

http://write.flossmanuals.net/thunderbird/osx/

Firefox Volunteer. Greetings.

Modified by День сумо

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День сумо said

Hello Hugmoz Maybe you have a double installation on your system? Check carefully and view all your installations from us? Have you installed USB and are now present in USBport? Also unmount for CDs too? http://write.flossmanuals.net/thunderbird/osx/ Firefox Volunteer. Greetings.

No need to post this link three times and the better link would have been https://support.mozilla.org/en-US/kb/installing-thunderbird-on-mac

Also you have been only posting in the Thunderbird section so perhaps it should be "Thunderbird Volunteer. Greetings" as this is not the desktop Firefox section ;)

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James. Oké that s a lot of fun. I will stay by that name. Thank you.

See the picture please. It was the last I saw.

Modified by День сумо

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I have had so much guidance which has never resolved the problem in terms of getting past 68.6.0

The trouble with getting rid of everything is that I have done this 20 or 30 times and each time it has gone pear-shaped and then I have to reload the whole Mac content from TimeMachine as, once you try and load a new Thunderbird it changes the system and you cannot just go back into TimeMachine and get an earlier imprint of Thunderbird.

Believe you me I have moved Profiles around before and transferred from a PC to a Mac in 2003 and found out after lots of research how to remove a profile from its box and put the existing one in, but as far as I am concerned the fact that the 68.6.0 will not update when you click on the new offering is nothing to do with my system and is a code error in Thunderbird.

This is why I have stuck to keeping 68.6.0 because it takes up hours and hours every time I have followed the advice on this one problem. It has never been a problem doing anything in Thunderbird until the 68 series came out. I had 13.1.0 for a lot of years as the icons are better in colour and I liked it, but as Mac went to 64 bit from 32 that's where my problems started as, the 13.1.0 was not compatible with 64 bit on some things.

So, my point is how come 13.1.0 without updating served me perfectly for 15 or 16 years and the new platform of Thunderbird will not update?

I managed to go through several updates once I had installed a newer Thunderbird, but from 68.6.0 it will not update. In earlier incarnations one just downloaded any version from a site and it just asked you if you wanted to update it, and that was it. No fuss, just straightforward, however, this is not the case now.

Modified by Hughmoz

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День сумо

Your replies with links were not visible due to filtering measures being used due to spam in last while. https://support.mozilla.org/en-US/forums/contributors/714262

Since you are on the en-US forum you should be getting "A moderator must manually approve your post before it will be available" message and not a error.

Modified by James

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Hello there James A moderator. While sending the message to ...Hugmoz this time..it s been away After apply. Getting an error message that sends me out of the program,I did have to get back again with signing in again to Thunderbird? Seems to be an error,bug?

Try later by every message after it. I did send you the picture of it..

And now again.

Greetings Firefoxvolunteer.

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Buttons are jammed over here to.

Firefox Volunteer.

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+urlhttps://support.mozilla.org/en-US/forums/contributors/714262+

everything okay with you there? -Moderator Messagebox- Fine,oke.


it is correct there was more an error message and a new login needed to enter the input field again.


there is also an option to read and view the answers, yes. otherwise you can just answer fine.

the only option that is not (or more) present is the copy option for the text on the regular field.

we Have read the referral url(, +urlhttps://support.mozilla.org/en-US/forums/contributors/714262+) okay guys thanks.

If my posts weren't visible to you there must have been a redirect that should be fixed. I got them back in other places. Some buttons did not work. Copy options are vanished.

The client / requester has answered again so the conversation continues. We hope so.

If there are any replies from the -Moderator message box.- I hear them from you.


Greetings from over here.


So we have a -SPAM- period okay at the moment.

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Hughmoz said

I have had so much guidance which has never resolved the problem in terms of getting past 68.6.0 The trouble with getting rid of everything is that I have done this 20 or 30 times and each time it has gone pear-shaped and then I have to reload the whole Mac content from TimeMachine as, once you try and load a new Thunderbird it changes the system and you cannot just go back into TimeMachine and get an earlier imprint of Thunderbird. Believe you me I have moved Profiles around before and transferred from a PC to a Mac in 2003 and found out after lots of research how to remove a profile from its box and put the existing one in, but as far as I am concerned the fact that the 68.6.0 will not update when you click on the new offering is nothing to do with my system and is a code error in Thunderbird. This is why I have stuck to keeping 68.6.0 because it takes up hours and hours every time I have followed the advice on this one problem. It has never been a problem doing anything in Thunderbird until the 68 series came out. I had 13.1.0 for a lot of years as the icons are better in colour and I liked it, but as Mac went to 64 bit from 32 that's where my problems started as, the 13.1.0 was not compatible with 64 bit on some things. So, my point is how come 13.1.0 without updating served me perfectly for 15 or 16 years and the new platform of Thunderbird will not update? I managed to go through several updates once I had installed a newer Thunderbird, but from 68.6.0 it will not update. In earlier incarnations one just downloaded any version from a site and it just asked you if you wanted to update it, and that was it. No fuss, just straightforward, however, this is not the case now.
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There has been a lot of replies from yourself, but none of them really relevant and now you are repeating my post. Any user can see what is visible and what is not so, I do not understand what a lot of your posts are talking about. I know that you are trying to be helpful, but you need to know how to use the forum.

It is not complicated. 68.6.0 does not update for me to newer versions from the normal procedure, which is to agree to any update, which should then just update automatically. This has failed for me since 68.7.0 and then asks you to manually download it, from that point it is never successful for me. I have followed long complicated procedures from help on this support forum. however, non of them have worked and I have used up weeks of time that is better spent doing other things.

My point is that there must be a code problem in the updates as, everyone of them fails when clicking on a new offered update. It downloads as, can be seen in the dialogue box and then tries to install and fails every time. It then asks you if you want to manually download the newer version.

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Hugmoz Hello I m here again.

Okay you are right.



Exactly okay, it is no different than it should run with Thunderbird. It is correct I may be able to send several emails after you. But the subject will not resolve itself. As I say the answer to your question is already what you yourself say.

It cannot be solved because different types of Imac do not support the Thunderbird versions at all, but then he5 completely goes wrong. Especially type version Thunderbird 68.0 will not work out well how you will receive it in the first case and how it will turn out unfortunately. Correct earlier versions, however, could be tightened to the effect of a good outcome.

Unfortunately not for this solution Thunderbird with Your new Imac. mentioned our way it was announced that there was indeed a solution from a different angle.

But unfortunately not yet. try to keep up.


Bug. Please try a another version.

https://archive.mozilla.org/pub/thunderbird/releases/

A new Imac okay.


Greetings Firefox Volunteer.

Modified by День сумо

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My earlier post had 13.1.0 but of course it was 13.0.1

Anyway I cannot use earlier versions any longer as Apple OSX's are 64 bit now and 13.0.1 which had worked perfectly for many, many years as, I never bothered to update as, it was a good version with proper coloured icons and not this faded hard to see nonsense that they have now. But, once Apple went to 64 bit on everything 13.0.1 would not function with certain functions in Thunderbird so I updated to the then latest version. All went fine and good until 68.7.0 and then I hit a wall.

My iMac is only 19 months old so, I cannot see why Thunderbird 68.7.0 onwards is not able to work with it?

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Hello there again Hugmoz. Yes ofcource.

Okay since a while ago this version went through my fingers several times for the same reason that it didn't work with an imac version 68.0.

There was even an extra webpage created to send to all those who came up with the same topic reporting that the topic was going to be investigated with a solution.

This was mentioned as an unsolvable bug and or an incorrectly programmed part in the software internally.

I think it s not still there? Just like Mac.

https://archive.mozilla.org/pub/thunderbird/releases/70.0b4/mac/en-US/

Greetings Firefox volunteer.

Modified by День сумо

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So, why don't Thunderbird apply themselves to fix it?

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Hello there HughMoz.

We do of course..all bugs go to Bugzilla.

WONTFIX is used as a label on issues in Bugzilla and other systems. It indicates that a verified issue will not be addressed for one of several possible reasons including fixing would be too expensive, complicated or risky.



But we also do this: THE Won’t Fix. And that’s the end of story.


Like Thunderbird 68.0 And IMac.

Greetings Firefox Volunteer.

Modified by День сумо

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So, does that mean that one either just accepts using 68.6.0 forever as, I cannot load 68.10.0 and keep my existing profile as, It malfunctions regardless of all the advice I have been given on this forum?

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