Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Why are your updates anonymous?

  • 2 replies
  • 1 has this problem
  • 9 views
  • Last reply by Stuart

more options

I'm a new firefox user and have never done an update. Evidently the upgrade downloaded automatically and when I restarted my computer this morning I got messages from an unidentified source saying " Hi... we've seen got some updates for your computer... don't turn off your pc." How do I know if this message is from firefox or a virus? If it's you why don't you identify yourselves? The messages have been flashing on my screen for over an hour. If I don't get an answer I'm going back to chrome.

I'm a new firefox user and have never done an update. Evidently the upgrade downloaded automatically and when I restarted my computer this morning I got messages from an unidentified source saying " Hi... we've seen got some updates for your computer... don't turn off your pc." How do I know if this message is from firefox or a virus? If it's you why don't you identify yourselves? The messages have been flashing on my screen for over an hour. If I don't get an answer I'm going back to chrome.

Chosen solution

Hi

These messages sound like they may be a scam as we only update Firefox for Android through the Google Play store.

I strongly recomend that you do not pay attention to these messages and consider clearing your browsing history to stop them from reappearing.

Read this answer in context 👍 1

All Replies (2)

more options

Chosen Solution

Hi

These messages sound like they may be a scam as we only update Firefox for Android through the Google Play store.

I strongly recomend that you do not pay attention to these messages and consider clearing your browsing history to stop them from reappearing.

more options

With apologies, it turns out that windows is the culprit, not Firefox.