recover thunder email folders
My computer crashed this morning and attempting to recover thunderbird folders to new computer. My email has been thru cox communications for the past 15 years. I have access to my inbox, but no folders are available. Cox support told me to contact thunderbird, any help will be appreciated.
Modified by gditalmyers
Chosen solution
Can you read the TB profile folder on the old hard drive? If it's available, copy the Thunderbird folder and replace the one on the new computer. The default location is:
C:\Users\username\AppData\Roaming\Thunderbird
Enable Hidden items on the View tab of File Explorer.
The Thunderbird folder contains the profile folder(s) with all your accounts and data.
https://support.mozilla.org/en-US/kb/moving-thunderbird-data-to-a-new-computer
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A POP setup only downloads the Inbox, while IMAP allows subscribing (downloading) other folders. How did you set up the account in TB?
https://www.cox.com/residential/support/imap-server-settings.html
Sfhowes, thanks for your input. The TB was setup thru Cox Communications when we starting using their service in 2004, hence as you know cox no longer supports TB and is getting away from user mail, based on the link. To clarify, I still have folders in TB that I'm trying to get access to on the new computer, my previous HD crashed. I'm going to load TB on the new computer and attempt to work with TB support to gain access to my cox email address, if I can even do this?
Chosen Solution
Can you read the TB profile folder on the old hard drive? If it's available, copy the Thunderbird folder and replace the one on the new computer. The default location is:
C:\Users\username\AppData\Roaming\Thunderbird
Enable Hidden items on the View tab of File Explorer.
The Thunderbird folder contains the profile folder(s) with all your accounts and data.
https://support.mozilla.org/en-US/kb/moving-thunderbird-data-to-a-new-computer