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Account Settings page is locked so no changes can be made; what next?

John R Sweet
John R Sweet
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I want to change my account from POP to IMAP but no changes can be made in the account settings page. I'm trying to set up a new computer so I imported my profile. Could this have caused a problem?

I want to change my account from POP to IMAP but no changes can be made in the account settings page. I'm trying to set up a new computer so I imported my profile. Could this have caused a problem?

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re :I want to change my account from POP to IMAP but no changes can be made in the account settings page.

You cannot simply change the settings of a pop account to force it to be an Imap account. They are set up differently and stored in differnt locations within a profile. Do not attempt it.

You have to create a new existing mail account for the email address and set it up as imap.

re :Account Settings page is locked Can you offer more info? What do you mean by 'locked' ? What did you try to do and what happened?


re: I'm trying to set up a new computer so I imported my profile. Please state exactly what you did.

Did you install Thunderbird first ? Did you install: Thunderbird windows 64bit version 68.1.2 OR Thunderbird windows 32bit version 68.1.2

When importing profile, what folder did you did you copy and where did you paste it ?

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All Replies (2)

Toad-Hall
Toad-Hall
  • Top 25 Contributor
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Chosen Solution

re :I want to change my account from POP to IMAP but no changes can be made in the account settings page.

You cannot simply change the settings of a pop account to force it to be an Imap account. They are set up differently and stored in differnt locations within a profile. Do not attempt it.

You have to create a new existing mail account for the email address and set it up as imap.

re :Account Settings page is locked Can you offer more info? What do you mean by 'locked' ? What did you try to do and what happened?


re: I'm trying to set up a new computer so I imported my profile. Please state exactly what you did.

Did you install Thunderbird first ? Did you install: Thunderbird windows 64bit version 68.1.2 OR Thunderbird windows 32bit version 68.1.2

When importing profile, what folder did you did you copy and where did you paste it ?

John R Sweet
John R Sweet Question owner
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"You have to create a new existing mail account for the email address and set it up as imap."

I did this and my issue is resolved. Thanks for the info.