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Thunderbird Repeated Password Requests - New Issue

  • 2 replies
  • 1 has this problem
  • 8 views
  • Last reply by EddieC43

EddieC43
EddieC43
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After working fine for a long time, last night Thunderbird 60.9.0 (Win 7) required password reentry on all POP accounts, sometimes working and sometimes not. Each time I checked the box to remember them but the requests happened over and over. I checked the passwords in Thunderbird options and they appear correct. I tried to delete them all and start the process over with mixed results; sometimes they work and sometimes they don't and the requests continue. Was there a recent update that I may have gotten on 9/17/19 that might be causing it? What might be the cause?

After working fine for a long time, last night Thunderbird 60.9.0 (Win 7) required password reentry on all POP accounts, sometimes working and sometimes not. Each time I checked the box to remember them but the requests happened over and over. I checked the passwords in Thunderbird options and they appear correct. I tried to delete them all and start the process over with mixed results; sometimes they work and sometimes they don't and the requests continue. Was there a recent update that I may have gotten on 9/17/19 that might be causing it? What might be the cause?

All Replies (2)

sfhowes
sfhowes
  • Top 10 Contributor
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The first step I'd recommend is to select Help/Troubleshooting Information, click Open Folder, close TB, and delete pkcs11.txt.

http://kb.mozillazine.org/Password_not_remembered_-_Thunderbird

If that doesn't help, try deleting the 3 files: key4.db, cert9.db and logins.json (reference).

EddieC43
EddieC43 Question owner
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All set, thanks