Online Flipbook won't work
Hi! I'm an avid firefox user for years now, but recently I've experienced some trouble. I study on an online platform, which has different multimedia resources (videos, images, etc.) and also offers a Flipbook (which is something like an interactive online book, I guess). Every time I try to open this flipbook (it opens another window, which is normal) Firefox crashes instantly. I've tried everything within my resources, but I'm far awar from a tech geek =(. So far I've disabled content blockage and all my extensions (privacy bagder and uBlock for the website) and nothing seems to work. I appreciate any help given, thanks!!
Chosen solution
Good. Now try installing the current flash. If the problem returns, Adobe Support https://forums.adobe.com/community/flashplayer
Note: Windows users should download the
ActiveX for Internet Explorer. and the plugin for
Plugin-based browsers (like Firefox).
Note: Windows 8 and Windows 10 have built-in flash players and Adobe will cause a conflict. Install the plugin only. Not the ActiveX.
Flash Player Version 32.0.0.223
https://get.adobe.com/flashplayer/ Direct link scans current system and browser Note: Other software is offered in the download. <Windows Only>
https://get.adobe.com/flashplayer/otherversions/ Step 1: Select Operating System Step 2: Select A Version (Firefox, Win IE . . . .) Note: Other software is offered in the download. <Windows Only> +++++++++++++++++++ See if there are updates for your graphics drivers https://support.mozilla.org/en-US/kb/upgrade-graphics-drivers-use-hardware-acceleration
Read this answer in context 👍 1All Replies (6)
Start Firefox in Safe Mode {web link}
A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?
While still in Safe Mode,
In the address bar, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them.
The crash report is several pages of data. We need the report numbers to see the whole report.
Using your mouse, mark the most recent 7 - 10 Submitted crash reports, and copy them. Now go to the reply box and paste them in.
For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support
Thanks for answering! None of the crash reports where sent, i sent half and halff wont send. This are the ones a already sent. Problem with my page is still there,
bp-4ede5a98-b3b4-45ac-8dc8-b8e800190802 02/08/2019 23:08 bp-7aa819c4-3d90-4515-9076-300c70190802 02/08/2019 23:08 bp-ebfef82a-02b6-4b88-97ac-a36010190802
Tue, 30 Jul 2019 12:15:37 GMT bp-4ede5a98-b3b4-45ac-8dc8-b8e800190802 Tue, 30 Jul 2019 12:17:11 GMT bp-7aa819c4-3d90-4515-9076-300c70190802
Signature: EMPTY: no crashing thread identified; ERROR_NO_MINIDUMP_HEADER
Attention Somo's there are 20 related bug reports. +++++++++++++++++++++++++++++++++++++++++++++++ Product Firefox Release Channel release Version 68.0.1 Build ID 20190717172542 (2019-07-17) OS Windows 10 OS Version 10.0.17134
Fri, 02 Aug 2019 21:06:30 GMT bp-ebfef82a-02b6-4b88-97ac-a36010190802 Signature: hang | NtQueryVirtualMemory
Process Type plugin Filename: NPSWF64_32_0_0_223.dll Crash Reason EXCEPTION_BREAKPOINT
NPSWF64_32_0_0_223.dll = Shockwave Flash = Adobe Systems
Remove Flash Player using these links; Uninstall Flash Player | Windows {web link} Uninstall Flash Player | Mac {web link}
After, restart Firefox. Is the problem still there?
I uninstalled Flash player and the problem went away! Now, do I re install Flash player or leave it like this? Thanks for your help!
Chosen Solution
Good. Now try installing the current flash. If the problem returns, Adobe Support https://forums.adobe.com/community/flashplayer
Note: Windows users should download the
ActiveX for Internet Explorer. and the plugin for
Plugin-based browsers (like Firefox).
Note: Windows 8 and Windows 10 have built-in flash players and Adobe will cause a conflict. Install the plugin only. Not the ActiveX.
Flash Player Version 32.0.0.223
https://get.adobe.com/flashplayer/ Direct link scans current system and browser Note: Other software is offered in the download. <Windows Only>
https://get.adobe.com/flashplayer/otherversions/ Step 1: Select Operating System Step 2: Select A Version (Firefox, Win IE . . . .) Note: Other software is offered in the download. <Windows Only> +++++++++++++++++++ See if there are updates for your graphics drivers https://support.mozilla.org/en-US/kb/upgrade-graphics-drivers-use-hardware-acceleration