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videos not running

  • 3 replies
  • 1 has this problem
  • 73 views
  • Last reply by ybesqr

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Hi, hopefully someone can help with this problem?

Website videos (eg in news stories) spin as if loading, but the spinning doesn't end so the play button doesn't appear. eg the videos on this page: https://www.foxsports.com.au/nrl/state-of-origin/teams/new-south-wales/ennis-the-key-to-unlocking-pearcemaloney-blues-combination/news-story/b71c68c8ed6c330550683c4798405245

Alternately, the play button immediately appears but the video doesn't run and produces an error message ("Sorry, this video is currently unavailable. Please try again soon."). eg: https://www.nrl.com/tv/shows/coaches-corner/2019/pearces-chance-at-redemption/ The same error message appears using Firefox for any videos on this NRL site.


In both cases, the same videos always run faultlessly using Microsoft Edge. I have deselect "Block Popup Window", have enabled Javascript, cleared the cache, and rebooted — none of these actions helped.

Thanks,

Hi, hopefully someone can help with this problem? Website videos (eg in news stories) spin as if loading, but the spinning doesn't end so the play button doesn't appear. eg the videos on this page: https://www.foxsports.com.au/nrl/state-of-origin/teams/new-south-wales/ennis-the-key-to-unlocking-pearcemaloney-blues-combination/news-story/b71c68c8ed6c330550683c4798405245 Alternately, the play button immediately appears but the video doesn't run and produces an error message ("Sorry, this video is currently unavailable. Please try again soon."). eg: https://www.nrl.com/tv/shows/coaches-corner/2019/pearces-chance-at-redemption/ The same error message appears using Firefox for any videos on this NRL site. In both cases, the same videos always run faultlessly using Microsoft Edge. I have deselect "Block Popup Window", have enabled Javascript, cleared the cache, and rebooted — none of these actions helped. Thanks,

Chosen solution

Did you look in the Web Console for possible messages?

The NRL video is requested as a blob:

src="blob:https://www.nrl.com/413aafba-fb5a-4b1d-bda6-d136f9b80e94"
Fragments(video=1260000000,format=m3u8-aapl)

You appear to have a lot of content blocking extensions installed.

If you use extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) that can block content (Adblock Plus, NoScript, Disconnect, Ghostery, Privacy Badger, uBlock Origin) always make sure such extensions do not block content.

Firefox shows the shield icon at the left end of the location/address bar in case Content Blocking is blocking content.

  • click the shield icon for more details and possibly disable the protection

You can check the Web Console about what content is blocked

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All Replies (3)

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It's likely something to do with the HTML5 video capabilities on your browser. This can usually be corrected by reinstalling the Windows Media Feature Pack.

If that doesn't help, go to the YouTube HTML5 tester and let us know if any of the video codecs are listed as not supported.

Hope this helps.

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Chosen Solution

Did you look in the Web Console for possible messages?

The NRL video is requested as a blob:

src="blob:https://www.nrl.com/413aafba-fb5a-4b1d-bda6-d136f9b80e94"
Fragments(video=1260000000,format=m3u8-aapl)

You appear to have a lot of content blocking extensions installed.

If you use extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) that can block content (Adblock Plus, NoScript, Disconnect, Ghostery, Privacy Badger, uBlock Origin) always make sure such extensions do not block content.

Firefox shows the shield icon at the left end of the location/address bar in case Content Blocking is blocking content.

  • click the shield icon for more details and possibly disable the protection

You can check the Web Console about what content is blocked

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uBlock Origin was the cause. Disabling the block on these pages solved the problem, and the videos now run.

Thank you for pointing me in the right direction!