Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

I mark messages as Junk but they change back to unmarked ("Not Junk").

  • 2 replies
  • 1 has this problem
  • 7 views
  • Last reply by Airwolf

Airwolf
Airwolf
more options

I mark some messages as Junk but they change back to unmarked. Turning off the adaptive filter doesn't help. Using Safe Mode does not help. This is for a Yahoo email account.

I mark some messages as Junk but they change back to unmarked. Turning off the adaptive filter doesn't help. Using Safe Mode does not help. This is for a Yahoo email account.

Chosen solution

This is a known problem with Yahoo/AOL only. There's a fix for this in TB 67 beta, and it will also be in the next release version (TB 68). https://bugzilla.mozilla.org/show_bug.cgi?id=1260059

Your options are:

  • Login to your account via webmail. If the particular messages above are marked as spam in webmail, try to mark it as 'not spam' there. This may also fix it for Thunderbird.
  • create a clone of your Thunderbird profile, and install TB67 beta. Then start TB 67 beta with the cloned profile, and fix the wrong spam/junk marking for the affected messages. This should stick now.
  • Ignore the wrong spam/junk marking for the time being, and wait until TB68 is released. That should be in about two month time frame.
Read this answer in context 👍 1

All Replies (2)

christ1
christ1
  • Top 25 Contributor
more options

Chosen Solution

This is a known problem with Yahoo/AOL only. There's a fix for this in TB 67 beta, and it will also be in the next release version (TB 68). https://bugzilla.mozilla.org/show_bug.cgi?id=1260059

Your options are:

  • Login to your account via webmail. If the particular messages above are marked as spam in webmail, try to mark it as 'not spam' there. This may also fix it for Thunderbird.
  • create a clone of your Thunderbird profile, and install TB67 beta. Then start TB 67 beta with the cloned profile, and fix the wrong spam/junk marking for the affected messages. This should stick now.
  • Ignore the wrong spam/junk marking for the time being, and wait until TB68 is released. That should be in about two month time frame.
Airwolf
Airwolf Question owner
more options

Thank you! It's good to know the problem was already recognized.