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Locked Out Of Sync, Can Not Verify, Lost All My Data

  • 4 replies
  • 2 have this problem
  • 1 view
  • Last reply by Boonka

Boonka
Boonka
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when i log in with the correct detail i get my account has been locked due to an email error, checked spam and nothing has come through i have no way to get back into sync to retrieve all my data to my browsers, please help, thanks for any and all help to rectify this so i dont loose all my important data

when i log in with the correct detail i get my account has been locked due to an email error, checked spam and nothing has come through i have no way to get back into sync to retrieve all my data to my browsers, please help, thanks for any and all help to rectify this so i dont loose all my important data
Attached screenshots

All Replies (4)

McCoy
McCoy
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Hello Boonka,

That must be very frustrating ....

Would you please take a look at this article and scroll down to the section 'You have received a message that your account has been locked' :

https://support.mozilla.org/en-US/kb/forum-response-firefox-sync-verification-email-faq

Boonka
Boonka Question owner
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thanks i have submitted a bug, hopefully this gets resolved

McCoy
McCoy
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Boonka said

thanks i have submitted a bug, hopefully this gets resolved

Well done  ! (keeping my fingers crossed for you ...... )

Boonka
Boonka Question owner
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so how will i get back into my account i am uncertain, will it just fix and let me log in how do i know if its fixed, thank you