Firefox causes Windows 10 crashes
Hello!
I use FF 65.0 / 64 bit Windows 10 Pro N / 1809 / Built 17763.292 Nvidia driver 418.81
In this version of windows, but also in the last one, FF causes Windows blue screens (KMODE_EXCEPTION_NOT_HANDLED). It happens after some time working with the browser, especially when many tabs are open and videos are played. But not always - I cannot reproduce it. I just know it always happens when I browse in FF.
I have uploaded the corresponding MiniDump file on my cloud storage: https://box.medunigraz.at/s/ccJj8qbC9mESAjL
I also include my DxDiag file, so you can see what I have installed.
Thanks for any help, best wishes, Herwig
System Information
Time of this report: 2/6/2019, 19:17:04
Machine name: DESKTOP-QDH01D4
Machine Id: {CE3EF5AA-97B3-46CE-80B6-EE8A9C03189E}
Operating System: Windows 10 Pro N 64-bit (10.0, Build 17763) (17763.rs5_release.180914-1434)
Language: German (Regional Setting: German)
System Manufacturer: ASUS
System Model: All Series
BIOS: BIOS Date: 04/08/15 11:17:32 Ver: 24.02 (type: BIOS)
Processor: Intel(R) Core(TM) i7-4790K CPU @ 4.00GHz (8 CPUs), ~4.0GHz
Memory: 8192MB RAM
Available OS Memory: 8136MB RAM
Page File: 4268MB used, 12570MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 12
DX Setup Parameters: Not found
User DPI Setting: 96 DPI (100 percent)
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
Miracast: Available, with HDCP
Microsoft Graphics Hybrid: Not Supported
DxDiag Version: 10.00.17763.0001 64bit Unicode
DxDiag Notes
Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Sound Tab 2: No problems found.
Input Tab: No problems found.
DirectX Debug Levels
Direct3D: 0/4 (retail) DirectDraw: 0/4 (retail) DirectInput: 0/5 (retail) DirectMusic: 0/5 (retail) DirectPlay: 0/9 (retail) DirectSound: 0/5 (retail) DirectShow: 0/6 (retail)
Display Devices
Card name: NVIDIA GeForce GTX 980
Manufacturer: NVIDIA
Chip type: GeForce GTX 980
DAC type: Integrated RAMDAC
Device Type: Full Device (POST)
Device Key: Enum\PCI\VEN_10DE&DEV_13C0&SUBSYS_36731458&REV_A1
Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]
Device Problem Code: No Problem
Driver Problem Code: Unknown
Display Memory: 8120 MB
Dedicated Memory: 4053 MB
Shared Memory: 4067 MB
Current Mode: 1920 x 1200 (32 bit) (59Hz)
HDR Support: Not Supported
Display Topology: Internal
Display Color Space: DXGI_COLOR_SPACE_RGB_FULL_G22_NONE_P709
Color Primaries: Red(0.639648,0.330078), Green(0.299805,0.608398), Blue(0.150391,0.059570), White Point(0.313477,0.329102)
Display Luminance: Min Luminance = 0.500000, Max Luminance = 270.000000, MaxFullFrameLuminance = 270.000000
Monitor Name: Generic PnP Monitor
Monitor Model: S2401W
Monitor Id: ENC1912
Native Mode: 1920 x 1200(p) (59.950Hz)
Output Type: DVI
Monitor Capabilities: HDR Not Supported Display Pixel Format: DISPLAYCONFIG_PIXELFORMAT_32BPP
Advanced Color: Not Supported
Driver Name: C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_4aa19ae78d94d8a3\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_4aa19ae78d94d8a3\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_4aa19ae78d94d8a3\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_4aa19ae78d94d8a3\nvldumdx.dll
Driver File Version: 25.21.0014.1881 (English)
Driver Version: 25.21.14.1881
DDI Version: 12
Feature Levels: 12_1,12_0,11_1,11_0,10_1,10_0,9_3,9_2,9_1
Driver Model: WDDM 2.5
Graphics Preemption: DMA
Compute Preemption: DMA
Miracast: Not Supported
Hybrid Graphics GPU: Not Supported
Power P-states: Not Supported
Virtualization: Paravirtualization
Block List: No Blocks
Catalog Attributes: Universal:False Declarative:False
Driver Attributes: Final Retail
Driver Date/Size: 30.01.2019 01:00:00, 958008 bytes
WHQL Logo'd: Yes
WHQL Date Stamp: Unknown
Device Identifier: {D7B71E3E-5080-11CF-B170-7D161BC2D435}
Vendor ID: 0x10DE
Device ID: 0x13C0
SubSys ID: 0x36731458
Revision ID: 0x00A1
Driver Strong Name: oem2.inf:0f066de3ad09d9de:Section082:25.21.14.1881:pci\ven_10de&dev_13c0
Rank Of Driver: 00D12001
Video Accel:
DXVA2 Modes: DXVA2_ModeMPEG2_VLD DXVA2_ModeVC1_D2010 DXVA2_ModeVC1_VLD DXVA2_ModeH264_VLD_Stereo_Progressive_NoFGT DXVA2_ModeH264_VLD_Stereo_NoFGT DXVA2_ModeH264_VLD_NoFGT DXVA2_ModeHEVC_VLD_Main DXVA2_ModeMPEG4pt2_VLD_Simple DXVA2_ModeMPEG4pt2_VLD_AdvSimple_NoGMC
Deinterlace Caps: {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
All Replies (7)
If you haven't seen lately 1809 has been giving users issues so I would related this to a O/S problem if it isn't related to the Browser.
Modified by WestEnd
Dear WestEnd,
I wrote above, that I also had this problem with the last version of windows, I actually hoped that the new version 1809 will fix it - well, no - it still crashes. And it's nearly almost when I use FF ... so I do not think this is an OS issue (only). And you can also see in the dump file I published that it was ff who caused the crash / blue screen.
Thanks and best wishes, Herwig
Seen many a claims that Firefox was somehow the cause of a BSOD and not one case was ever proven to be directly caused by Firefox.
An application like Firefox does not cause BSOD as there are many factors that can cause BSOD. There has been cases where some people found it to be more reproducible under certain conditions to get the BSOD while using Firefox. I remember one guy many years kept insisting that Firefox was the cause of the BSOD he was getting no matter what until he finally looked in his PC case. Turns out one of the PSU connections was a bit lose so when system was under a certain system load it tended to BSOD and he came back and apologized as system ran fine after.
Drivers, run level applications, PSU and or connections, bad RAM etc are some reasons for BSOD.
I notice you have the Nvidia 418.81 driver as that has been causing crashes on some games and also BSOD for some people. Not saying it is the cause but one of the potential causes.
https://www.reddit.com/r/nvidia/comments/an208i/driver_41881_faqdiscussion/
https://forums.geforce.com/default/topic/1097177/geforce-drivers/official-418-81-game-ready-whql-display-driver-feedback-thread-released-2-4-19-/1/ https://forums.geforce.com/default/topic/1097467/geforce-drivers/issues-with-last-update-418-81/1/
wigl12 said
Windows 10 Pro N
Since you have the N edition of Windows 10 Pro you may be interested in https://support.mozilla.org/en-US/kb/fix-video-audio-problems-firefox-windows
N and KN editions do not come with the media feature packs that Windows in markets like US and Canada comes with. The packs has the needed codecs to fully use the HTML5 players used on sites like Youtube https://www.youtube.com/html5/
Hello James,
thank you for your comments. You are right, I cannot prove FF is the application which causes the BSOD, but I hoped that someone here can interpret the MiniDump files I uploaded - and at least the one I am referencing to in my posting, contains firefox as the BSOD causing application. At least as far as I understand.
I am aware, that Windows 10 N has no MM packages, and I already installed them. And this several times, because each time you install a major update, you have to install this package again ... but I did also with the new version.
What I also already did is a memory check, no result. And a driver stress test, no result.
And the graphic driver issues you referenced do not contain any hint on my crashes, at least I cannot find one.
I have also some crashes with a game I play, Kingdome come and Deliverance, but those are rare and I know that games which use a maximum on resources often crash.
Best wishes, Herwig
PS.: btw, with my last PSU problem I experienced a BS (black screen) ;-) It send a current peak on the 12 V line and destroyed nearly all components of my PC :-)
Damn it I'm getting sick and tired of Firefox hard crashing Windows 10 here. Today was at least the tenth time. I'll be working along and suddenly everything freezes including Win 10. The only solution is to power down then power back up. How far into our systems do you have your hooks that your Browser can take down the entire operating system ?