Why are my forwarded emails redacted?
When I forward an email it contains all kinds of symbols(see screen shot attached)
Chosen solution
This is an issue with Text Encoding.
Sadly some US ISP's like AT&T and Bellsouth have started *corrupting* their customers' e-mail.
If person sends in windows-1252 and includes for example special punctuation characters or a non-break space xA0, the ISP doesn't correctly interpret the the message as windows-1252 but as UTF-8. In UTF-8, xA0 is not valid and gets replaced by the so-called replacement character, � (0xEF 0xBF 0xBD). If the e-mail is windows-1252 encoded, the recipient's client displays �. This is exactly what you are seeing.
Try this:
- Menu Icon > Options > Display > 'Formatting' tab
- click on 'Advanced ' button
- Set Unicode (UTF-8) on both 'Outgoing' and 'Incoming'
- Check box "When possible, use the default text encoding in replies"
- click on all 'OK's
All Replies (6)
Please try to 'Add Image' again as it did not upload first time. Make sure the file is an image file eg: jpg
Added image
Can anyone help me on this?
Chosen Solution
This is an issue with Text Encoding.
Sadly some US ISP's like AT&T and Bellsouth have started *corrupting* their customers' e-mail.
If person sends in windows-1252 and includes for example special punctuation characters or a non-break space xA0, the ISP doesn't correctly interpret the the message as windows-1252 but as UTF-8. In UTF-8, xA0 is not valid and gets replaced by the so-called replacement character, � (0xEF 0xBF 0xBD). If the e-mail is windows-1252 encoded, the recipient's client displays �. This is exactly what you are seeing.
Try this:
- Menu Icon > Options > Display > 'Formatting' tab
- click on 'Advanced ' button
- Set Unicode (UTF-8) on both 'Outgoing' and 'Incoming'
- Check box "When possible, use the default text encoding in replies"
- click on all 'OK's
Thanks, I'll give it a try.
Thank You, problem solved.