Blank page display when using any search engine searches
How to get search results to display? Search results won't display when using Google or Bing or any other search engine. Have tried every step that was mentioned in Firefox community page, still the issue remains. Have reset the whole PC 4-5 times in the past, yet the issue arises after some days. Please assist on this. Screenshot also attached for your reference. This issue remains in all browsers.
All Replies (3)
Screenshot attached
Boot the computer in Windows Safe mode with network support to see if that has effect in case security software is causing problems.
- http://www.bleepingcomputer.com/tutorials/how-to-start-windows-in-safe-mode/
- http://www.7tutorials.com/4-ways-boot-safe-mode-windows-10
Do a malware check with several malware scanning programs on the Windows computer.
Please scan with all programs because each program detects different malware. All these programs have free versions.
Make sure you update each program to get the latest version of their databases before doing a scan.
- Malwarebytes' Anti-Malware:
https://www.malwarebytes.com/ - AdwCleaner:
http://www.bleepingcomputer.com/download/adwcleaner/
http://www.softpedia.com/get/Antivirus/Removal-Tools/AdwCleaner.shtml - SuperAntispyware:
http://www.superantispyware.com/ - Microsoft Safety Scanner:
https://www.microsoft.com/security/scanner/en-us/default.aspx - Windows Defender:
https://windows.microsoft.com/en-us/windows/using-defender - Spybot Search & Destroy:
http://www.safer-networking.org/en/index.html - Kasperky Free Security Scan:
https://www.kaspersky.com/security-scan
You can also do a check for a rootkit infection with TDSSKiller.
- Anti-rootkit utility TDSSKiller:
https://support.kaspersky.com/viruses/disinfection/5350
Hi,
Thanks a lot for your assistance!!! I did a Windows Safe mode boot with network support and found that the issue was gone and all search engines were working fine. I also scanned the PC with all anti-malware software and found no hits. I have uninstalled the Bitdefender internet security from my system and installed Kaspersky total security. So far, everything is working normal. However, I’m still a bit concerned if the problem is gone temporarily and I might face the issue maybe in future.