Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Support.Mozilla.org LOCKED ME out

  • 4 replies
  • 1 has this problem
  • 3 views
  • Last reply by Jhartface

Jhartface
Jhartface
more options

Greetings,

For many months... maybe over a year... I could no longer access this site from a desktop PC. No matter which browser I used I'd get this -- (see attached).

Most websites offer SIGN IN or REGISTER. You don't offer REGISTER. If you click SIGN IN it offers ways to retrieve old info. The problem is your site never sends the confirmation emails. Yes, I tried several different emails and checked my spam filters. Nothing worked until I tried using my phone and there was the REGISTER A NEW ACCOUNT or whatever you call it.

Greetings, For many months... maybe over a year... I could no longer access this site from a desktop PC. No matter which browser I used I'd get this -- (see attached). Most websites offer SIGN IN or REGISTER. You don't offer REGISTER. If you click SIGN IN it offers ways to retrieve old info. The problem is your site never sends the confirmation emails. Yes, I tried several different emails and checked my spam filters. Nothing worked until I tried using my phone and there was the REGISTER A NEW ACCOUNT or whatever you call it.
Attached screenshots

All Replies (4)

Shadow110
Shadow110
more options

Separate Security Issue, please update your Flash 27.0 r0 & Flash 31 as it is a conflict and a issue. Removing it with this tool : https://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows.html If you use it Reinstall with Flash Player Version: 31.0.0.108 Current Version https://get.adobe.com/flashplayer/otherversions/ Step 1: Select Operating System Step 2: Select A Version (Firefox, . . . .) Note: Other software is offered in the download. <Windows Only>


Hi, sometimes things can happen like that. As you can see you are now here. What is it you would like help with ?

Jhartface
Jhartface Question owner
more options

I was already up to date, but I removed and reinstalled.

Shadow110
Shadow110
more options

Hi, great. Yes I realize you had 31 installed but you also had version 27 installed which is a conflict and a security risk and they get mingled so you have to use the uninstaller to get all the files out.

Jhartface
Jhartface Question owner
more options

Ah! Okay. Used the tool and reinstalled.