Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Intermittent stuttering Audio in Firefox Quantum

carlcaulkett
carlcaulkett
more options

Firefox Quantum 62.0 macOS 10.13.6 Focusrite Scarlett 2i2 Audio Interface

Hello, I've had the problem for the last month whereby audio when playing things like Youtube always give an small audio hiccup every few seconds. It's not major but it's enough to be annoying. The sound system itself is fine. I use Logic Pro X with no audio interference whatsoever. It's purely a Firefox problem.

Any ideas, anyone?

Firefox Quantum 62.0 macOS 10.13.6 Focusrite Scarlett 2i2 Audio Interface Hello, I've had the problem for the last month whereby audio when playing things like Youtube always give an small audio hiccup every few seconds. It's not major but it's enough to be annoying. The sound system itself is fine. I use Logic Pro X with no audio interference whatsoever. It's purely a Firefox problem. Any ideas, anyone?

Chosen solution

Pkshadow said

Please TEST in : SAFE MODE In Firefox Safe mode these changes are effective:
  • all extensions are disabled (about:addons)
  • default theme is used (no persona)
  • userChrome.css and userContent.css are ignored (chrome folder)
  • default toolbar layout is used (file: localstore-safe.rdf)
  • Javascript JIT compilers are disabled (prefs: javascript.options.*jit)
  • hardware acceleration is disabled (Options > Performance > Uncheck to view)
  • plugins are not affected
  • preferences are not affected
TEST''''is issue still there ?

Hi, thanks for the reply.

I restarted in Safe mode and the problem had vanished. I then restarted Firefox in normal mode and disabled Hardware Acceleration and that seemed to solve the problem.

To be honest I haven't noticed any decrease in the rendering of webpages so I guess I'll keep it switched off.

Are there any types of sites where I'm likely to notice the effects of switching off Hardware Acceleration?

I've tried running TV streaming on the BBC website and that seems to display perfectly.

Cheers, Carl

Read this answer in context 👍 0

All Replies (3)

Shadow110
Shadow110
more options

Hi, if have no reason to be on the beta release please move to the regular release channel.

There was a bug in ver 57 for this but fixed.

Please explore further your issue here : https://support.focusrite.com/hc/en-gb/articles/207546515-Optimising-your-Mac-for-Audio

Check here as other posts for your Focusrite Scarlett 2i2 : https://discussions.apple.com

VIDEO AUDIO

Shadow110
Shadow110
more options

Please TEST in : SAFE MODE

In Firefox Safe mode these changes are effective:

  • all extensions are disabled (about:addons)
  • default theme is used (no persona)
  • userChrome.css and userContent.css are ignored (chrome folder)
  • default toolbar layout is used (file: localstore-safe.rdf)
  • Javascript JIT compilers are disabled (prefs: javascript.options.*jit)
  • hardware acceleration is disabled (Options > Performance > Uncheck to view)
  • plugins are not affected
  • preferences are not affected

TEST''''is issue still there ?

carlcaulkett
carlcaulkett Question owner
more options

Chosen Solution

Pkshadow said

Please TEST in : SAFE MODE In Firefox Safe mode these changes are effective:
  • all extensions are disabled (about:addons)
  • default theme is used (no persona)
  • userChrome.css and userContent.css are ignored (chrome folder)
  • default toolbar layout is used (file: localstore-safe.rdf)
  • Javascript JIT compilers are disabled (prefs: javascript.options.*jit)
  • hardware acceleration is disabled (Options > Performance > Uncheck to view)
  • plugins are not affected
  • preferences are not affected
TEST''''is issue still there ?

Hi, thanks for the reply.

I restarted in Safe mode and the problem had vanished. I then restarted Firefox in normal mode and disabled Hardware Acceleration and that seemed to solve the problem.

To be honest I haven't noticed any decrease in the rendering of webpages so I guess I'll keep it switched off.

Are there any types of sites where I'm likely to notice the effects of switching off Hardware Acceleration?

I've tried running TV streaming on the BBC website and that seems to display perfectly.

Cheers, Carl

Modified by carlcaulkett