Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox crashes

  • 4 replies
  • 1 has this problem
  • 7 views
  • Last reply by philipp

more options

Crash id: bp-6eafc6eb-43c4-46da-8ad6-7ef3e0180817

Crash id: bp-6eafc6eb-43c4-46da-8ad6-7ef3e0180817

All Replies (4)

more options

Can someone tell me what this means

more options

does it help if you download a fresh firefox from https://www.mozilla.org/en-US/firefox/all/, reboot your system once and then run the setup and install firefox again?

more options

Firefox is my only browser can you give me an idea of how to download a fresh version

more options

you appear to be on windows 7 - presumably there's still internet explorer lying around somewhere on your system. you can press the windows-key + R and open "iexplore https://www.mozilla.org/en-US/firefox/all/" in order to get to the firefox download page with IE...