Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

I can't print

  • 3 replies
  • 1 has this problem
  • 22 views
  • Last reply by Shadow110

bwi12345
bwi12345
more options

I'm running Firefox Quantum (61.0.1 64-bit) and am unable to print anything on any printer. This includes 3 physical printers as well as Microsoft Print to PDF; none of them function through Firefox. I have tried both wired (LAN & USB) as well as Wireless connections, but am always receiving the same errors (pics attached). I have also tried running Firefox without any addons. Google Chrome and Microsoft Edge work without issue. Curiously, I downloaded Primo PDF and that alone works fine.

When I open the print preview first, I receive the following error upon clicking 'print': Printer Error - An Error Occurred While Printing

When I do not open the print preview first and just hit CTRL-P, I receive the following error upon clicking 'print': Print Preview Error - An Error Occurred While Printing

Please help!

I'm running Firefox Quantum (61.0.1 64-bit) and am unable to print anything on any printer. This includes 3 physical printers as well as Microsoft Print to PDF; none of them function through Firefox. I have tried both wired (LAN & USB) as well as Wireless connections, but am always receiving the same errors (pics attached). I have also tried running Firefox without any addons. Google Chrome and Microsoft Edge work without issue. Curiously, I downloaded Primo PDF and that alone works fine. When I open the print preview first, I receive the following error upon clicking 'print': Printer Error - An Error Occurred While Printing When I do not open the print preview first and just hit CTRL-P, I receive the following error upon clicking 'print': Print Preview Error - An Error Occurred While Printing Please help!

Chosen solution

Hi, thanks for the response. I realized it's my antivirus, McAfee causing the problem. When I temporarily disable access protection and on-access scanner I can print fine. I think my IT group needs to add rules to allow permissions for Firefox. I reached out and are awaiting their response.

Read this answer in context 👍 0

All Replies (3)

WestEnd
WestEnd
more options

Did you uninstall and reinstall each of those printer driver software? Otherwise FF might've corrupted and to fix the print issue is complete uninstall and deleting the Mozilla folder and then reinstall the Browser again.

bwi12345
bwi12345 Question owner
more options

Chosen Solution

Hi, thanks for the response. I realized it's my antivirus, McAfee causing the problem. When I temporarily disable access protection and on-access scanner I can print fine. I think my IT group needs to add rules to allow permissions for Firefox. I reached out and are awaiting their response.

Shadow110
Shadow110
more options

Hi, glad figured it out, Yes Mcafee and about 5 others are a issue.

If you could please Select your Answer as the Solution that Solved the issue so others can find it.