Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox crashes

  • 13 replies
  • 1 has this problem
  • 11 views
  • Last reply by FredMcD

more options

for the love of all that is good on the Internet... why is Firefox crashing when I open emails in Inbox by Google? Any email with even a few extra messages or attachments brings the whole house down.

for the love of all that is good on the Internet... why is Firefox crashing when I open emails in Inbox by Google? Any email with even a few extra messages or attachments brings the whole house down.

All Replies (13)

more options

Does it crash just when doing e-mails?

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most recent 7 - 10 crash reports, and copy them. Now go to the reply box and paste them in.

aboutcrashesFx29

For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support

more options

42be4831-f1d1-4c84-9f82-2ad77863b458 4/5/2018 4:04 PM efa21776-028f-4707-981f-690b79e9b626 4/5/2018 8:04 AM 75780212-cfe6-4f3d-8c12-1d2830b50ae3 4/4/2018 6:05 PM 69ad6185-f88e-4c27-b05d-4988958a3f93 4/4/2018 10:30 AM 0e6ba2ac-c903-4432-bdef-dcde8a4060e5 4/3/2018 3:23 PM 308dce3c-5676-4e0c-a5fb-64d65d6d02ab 4/3/2018 3:00 PM 4a453f17-768e-4c28-acb2-24679006ad45 4/3/2018 11:09 AM 3a6b58bb-9bc2-4966-bc35-29ef6027b23e 4/2/2018 8:21 PM 79d9755f-4fb9-404d-abd4-ec760170500c 4/2/2018 3:46 PM

more options

Some of your crash reports weren’t sent to the Mozilla Servers.

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

more options

Ah, ok! Voila, here is everything from about:crashes


Unsubmitted Crash Reports Report ID Date Crashed 7cac4291-ed31-4884-a560-0fd349009acb 4/6/2018 2:56 PM efa21776-028f-4707-981f-690b79e9b626 4/5/2018 8:04 AM 75780212-cfe6-4f3d-8c12-1d2830b50ae3 4/4/2018 6:05 PM 69ad6185-f88e-4c27-b05d-4988958a3f93 4/4/2018 10:30 AM 0e6ba2ac-c903-4432-bdef-dcde8a4060e5 4/3/2018 3:23 PM 308dce3c-5676-4e0c-a5fb-64d65d6d02ab 4/3/2018 3:00 PM 4a453f17-768e-4c28-acb2-24679006ad45 4/3/2018 11:09 AM 3a6b58bb-9bc2-4966-bc35-29ef6027b23e 4/2/2018 8:21 PM 79d9755f-4fb9-404d-abd4-ec760170500c 4/2/2018 3:46 PM 0a136652-d9ab-4df9-be9b-52e1dfe8bd42 4/2/2018 3:46 PM 032b8b76-2882-468b-94ad-1ea4b56307cd 4/2/2018 2:50 PM 6e7b4eb4-d48e-4c60-ac0d-2740c9fd254c 4/2/2018 9:34 AM 4e33f26d-8b85-471b-8297-0eedabda11e7 4/2/2018 8:06 AM 092a236e-cda2-4f30-be05-1d098f28f9d5 4/2/2018 7:37 AM 2d9d473c-92b5-4f08-a53d-42589896567e 4/2/2018 6:57 AM 49d2c1ab-fe63-45e7-b710-154fc969283a 4/2/2018 6:54 AM fc2d77c8-3bcb-4bfc-bf5a-48da9a855f31 3/29/2018 7:01 AM 043378fa-e0b1-46c7-b194-808fef689290 3/28/2018 11:48 AM 75089431-c834-43a6-b941-e039a4cd0b38 3/28/2018 11:07 AM 3352b31c-61b0-47f5-b71c-121ed462d394 3/28/2018 10:10 AM a098e53b-1b46-4a97-8c04-8aa55dd64b4c 3/27/2018 12:17 PM d5ed6fa3-9730-4731-aaf3-907fddd36440 3/27/2018 12:17 PM d5630c37-5514-4d50-969e-6d51caf95e54 3/27/2018 10:14 AM 52601512-e129-47c5-9e2e-15e1d0da720a 3/27/2018 1:31 AM a674226d-69b5-48c1-8faf-f570337a5e79 3/26/2018 11:11 AM 629930c4-68f0-4f94-a885-e2aa0fc3dade 3/26/2018 10:32 AM 5f0b5765-4eb6-4e2d-b364-db0d1c41025e 3/26/2018 8:11 AM a018acdc-79fa-451d-80e6-2baf8e6f6e01 3/26/2018 8:00 AM b82eb649-e038-4738-98c3-f981464c5de6 3/26/2018 7:36 AM fbacc0be-c2b3-4249-bb95-004bc839b406 3/23/2018 12:18 PM 8ac8381e-ccf8-44ce-8376-4e31e565d776 3/21/2018 11:01 AM c55c18c6-7b9a-4851-99d4-a54d30410ca1 3/19/2018 3:14 PM 70d7cb0e-88fb-4422-99b6-9b6a36c513f6 3/19/2018 12:34 PM 411eae62-a431-4dd1-85bd-0c2423d33755 3/19/2018 9:52 AM 20d85322-1dc3-4786-92c6-33e1106485a4 3/19/2018 9:11 AM 3f08c7e8-dfcf-4bf1-8983-cc497c1d302d 3/19/2018 8:53 AM 9d7de938-734f-4bd0-a60a-b57cd2c91d29 3/19/2018 8:34 AM 43ddedfb-0df2-46a6-9519-ecde82e29e04 3/19/2018 6:50 AM cfd1163b-b6bd-413f-a706-ea6712fb5bcc 3/19/2018 6:49 AM 118870bc-2ac7-45cd-b1eb-65605d3d7aa9 3/18/2018 11:14 AM bc80111a-fa8a-4239-8bd7-52a8743d212c 3/10/2018 5:51 AM b26c3b1f-eb7a-4f3a-a22f-8b010aedf103 2/28/2018 4:50 PM dd36980c-2ea0-4767-8441-685bedb6da6b 2/28/2018 4:16 PM a7cda9c0-519c-4654-9e22-d39658028ebd 2/26/2018 12:15 PM 34b70ff7-9eff-4f98-b295-0c99f4ed1684 2/12/2018 1:39 PM ddc90e32-bd5c-4c39-adc2-75027b259e6d 12/24/2017 10:17 AM 7679baae-1aa6-49e7-8c58-caf83123f653 12/22/2017 9:25 PM a9e6adf3-d325-4d72-8b1d-cd9ee2244d19 12/14/2017 8:58 PM d27706d8-aac0-47e8-821d-177755552ffe 11/19/2017 7:32 PM 721d4d09-c638-4ac9-ad55-d0e7cf90be35 11/18/2017 6:10 AM 9f0e9fb1-e8fd-41dc-838e-c4554cd04824 10/14/2017 10:05 PM 35623671-6dfc-45e7-8823-677947e382aa 10/4/2017 7:35 AM 8950949b-3575-4056-b2aa-cda7bdfed968 9/16/2017 8:56 AM 3fe0fead-722e-4fba-8f47-a6ceea37d31f 8/29/2017 1:40 PM ce6f4158-73a2-4342-af11-8989aedba559 8/7/2017 11:30 PM Submitted Crash Reports Report ID Date Submitted bp-09395283-2bca-43fc-8f8b-9af250180406 4/5/2018 11:19 PM bp-b411f80b-23b8-48a5-a86a-a97850180406 4/5/2018 11:18 PM bp-3acbb323-a527-4158-bf62-803de0180406 4/5/2018 11:17 PM bp-67b20f0c-b993-4ee3-8229-27a040180406 4/5/2018 11:16 PM bp-b8e5a10c-3c24-41d1-a584-3f92a0180406 4/5/2018 11:15 PM bp-e59f9594-b58f-4e2e-a19c-6d8910180406 4/5/2018 11:15 PM bp-3403a02b-96f3-4fdc-81bb-8bc291180405 4/5/2018 4:22 PM bp-645d2992-afcc-4a14-a49c-04a6b1180405 4/5/2018 4:03 PM bp-1f42d777-e7a7-451c-85ba-a93221180405 4/5/2018 4:01 PM bp-2b004d1d-4a0b-4c4a-b844-25ffd1180402 4/2/2018 10:06 AM bp-4d99ca2a-de13-4b41-b97c-cd8451180402 4/2/2018 6:57 AM bp-7f46818c-4cb8-452c-b005-55b8a1180329 3/29/2018 6:33 AM bp-f991109d-efec-431a-a1d8-81e601180324 3/24/2018 1:44 PM bp-24dc3e89-640b-4f8c-9a2c-335a01180324 3/24/2018 1:43 PM bp-782a64fd-3d48-48c5-8404-fe44d1180321 3/21/2018 4:27 PM bp-2d0c4c10-e9c1-44ad-a4ee-ab8e21180321 3/21/2018 1:56 PM bp-8b2458ac-ef87-46a4-b682-6353b1180321 3/21/2018 1:55 PM bp-55608ad5-d35a-4bc8-abe2-ea3a01180321 3/21/2018 11:42 AM bp-34cd0879-9502-4054-ae75-109a20180321 3/21/2018 8:20 AM bp-be39b7a7-4cd1-47ef-9a68-9b1d51180321 3/21/2018 5:57 AM bp-9a8f6f1b-e754-40de-96d8-fb7db1180321 3/20/2018 8:38 PM bp-a923f850-caf8-40c4-aacf-6a4f11180222 2/22/2018 3:08 PM

more options

Date Processed 2018-04-06 06:19:07

bp-09395283-2bca-43fc-8f8b-9af250180406 Signature: nsStyleContext::PresContext

System Memory Use Percentage 76

This is for Sumo's Related Bugs 1430813 NEW --- Crash in nsStyleContext::PresContext (under PuppetWidget::DispatchEvent) +++++++++++++++++++++++++++++++++++++++++++++++ Date Processed 2018-04-06 06:18:01

bp-b411f80b-23b8-48a5-a86a-a97850180406 Signature: IPCError-browser | ShutDownKill

Attention Sumo's there are 25 related bug reports ++++++++++++++++++++++++++++++++++++++++++++++ Date Processed 2018-04-06 06:17:56

This is for Sumo's Related Bugs 1430813 NEW --- Crash in nsStyleContext::PresContext (under PuppetWidget::DispatchEvent) ++++++++++++++++++++++++++++++++++++++++++++ Date Processed 2018-04-06 06:16:48

bp-67b20f0c-b993-4ee3-8229-27a040180406 Signature: nsStyleContext::PresContext

System Memory Use Percentage 86

This is for Sumo's Related Bugs 1430813 NEW --- Crash in nsStyleContext::PresContext (under PuppetWidget::DispatchEvent) ++++++++++++++++++++++++++++++++++++++++++ Date Processed 2018-04-06 06:15:32

bp-b8e5a10c-3c24-41d1-a584-3f92a0180406 Signature: nsStyleContext::PresContext

System Memory Use Percentage 86

This is for Sumo's Related Bugs 1430813 NEW --- Crash in nsStyleContext::PresContext (under PuppetWidget::DispatchEvent)

more options

I... hmmm.... doctor, gimme the bad news

more options

I called for more help. The bug report (shown above) reports most of the current and beta programs are affected.

Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

more options

I can try "stress-testing" using Inbox to the extreme in Safe Mode,... let's give it a whirl.

more options

Update: I figured out how to reproduce the issue - simply open any email and immediately scroll down. Then the browser crashes. Clicking to open an email, pausing 2 or 3 seconds, and *then* scrolling down seems to be OK.

more options

Gah! It continues to crash & burn. Any help, @FredMcD?

more options

I called for more help. That's all I can do.

more options

Ah, interesting twist - it seems that scrolling using the touchscreen on my machine (Lenovo Yoga 2 Pro) causes the breakdown, but page up/down doesn't.

more options

I have heard other users saying their touchscreens cause issues.