Firefox crashes
for the love of all that is good on the Internet... why is Firefox crashing when I open emails in Inbox by Google? Any email with even a few extra messages or attachments brings the whole house down.
All Replies (13)
Does it crash just when doing e-mails?
In the address bar, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them.
The crash report is several pages of data. We need the report numbers to see the whole report.
Using your mouse, mark the most recent 7 - 10 crash reports, and copy them. Now go to the reply box and paste them in.
For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support
42be4831-f1d1-4c84-9f82-2ad77863b458 4/5/2018 4:04 PM efa21776-028f-4707-981f-690b79e9b626 4/5/2018 8:04 AM 75780212-cfe6-4f3d-8c12-1d2830b50ae3 4/4/2018 6:05 PM 69ad6185-f88e-4c27-b05d-4988958a3f93 4/4/2018 10:30 AM 0e6ba2ac-c903-4432-bdef-dcde8a4060e5 4/3/2018 3:23 PM 308dce3c-5676-4e0c-a5fb-64d65d6d02ab 4/3/2018 3:00 PM 4a453f17-768e-4c28-acb2-24679006ad45 4/3/2018 11:09 AM 3a6b58bb-9bc2-4966-bc35-29ef6027b23e 4/2/2018 8:21 PM 79d9755f-4fb9-404d-abd4-ec760170500c 4/2/2018 3:46 PM
Some of your crash reports weren’t sent to the Mozilla Servers.
In the address bar, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them.
The crash report is several pages of data. We need the report numbers to see the whole report.
Ah, ok! Voila, here is everything from about:crashes
Unsubmitted Crash Reports
Report ID Date Crashed
7cac4291-ed31-4884-a560-0fd349009acb
4/6/2018 2:56 PM
efa21776-028f-4707-981f-690b79e9b626
4/5/2018 8:04 AM
75780212-cfe6-4f3d-8c12-1d2830b50ae3
4/4/2018 6:05 PM
69ad6185-f88e-4c27-b05d-4988958a3f93
4/4/2018 10:30 AM
0e6ba2ac-c903-4432-bdef-dcde8a4060e5
4/3/2018 3:23 PM
308dce3c-5676-4e0c-a5fb-64d65d6d02ab
4/3/2018 3:00 PM
4a453f17-768e-4c28-acb2-24679006ad45
4/3/2018 11:09 AM
3a6b58bb-9bc2-4966-bc35-29ef6027b23e
4/2/2018 8:21 PM
79d9755f-4fb9-404d-abd4-ec760170500c
4/2/2018 3:46 PM
0a136652-d9ab-4df9-be9b-52e1dfe8bd42
4/2/2018 3:46 PM
032b8b76-2882-468b-94ad-1ea4b56307cd
4/2/2018 2:50 PM
6e7b4eb4-d48e-4c60-ac0d-2740c9fd254c
4/2/2018 9:34 AM
4e33f26d-8b85-471b-8297-0eedabda11e7
4/2/2018 8:06 AM
092a236e-cda2-4f30-be05-1d098f28f9d5
4/2/2018 7:37 AM
2d9d473c-92b5-4f08-a53d-42589896567e
4/2/2018 6:57 AM
49d2c1ab-fe63-45e7-b710-154fc969283a
4/2/2018 6:54 AM
fc2d77c8-3bcb-4bfc-bf5a-48da9a855f31
3/29/2018 7:01 AM
043378fa-e0b1-46c7-b194-808fef689290
3/28/2018 11:48 AM
75089431-c834-43a6-b941-e039a4cd0b38
3/28/2018 11:07 AM
3352b31c-61b0-47f5-b71c-121ed462d394
3/28/2018 10:10 AM
a098e53b-1b46-4a97-8c04-8aa55dd64b4c
3/27/2018 12:17 PM
d5ed6fa3-9730-4731-aaf3-907fddd36440
3/27/2018 12:17 PM
d5630c37-5514-4d50-969e-6d51caf95e54
3/27/2018 10:14 AM
52601512-e129-47c5-9e2e-15e1d0da720a
3/27/2018 1:31 AM
a674226d-69b5-48c1-8faf-f570337a5e79
3/26/2018 11:11 AM
629930c4-68f0-4f94-a885-e2aa0fc3dade
3/26/2018 10:32 AM
5f0b5765-4eb6-4e2d-b364-db0d1c41025e
3/26/2018 8:11 AM
a018acdc-79fa-451d-80e6-2baf8e6f6e01
3/26/2018 8:00 AM
b82eb649-e038-4738-98c3-f981464c5de6
3/26/2018 7:36 AM
fbacc0be-c2b3-4249-bb95-004bc839b406
3/23/2018 12:18 PM
8ac8381e-ccf8-44ce-8376-4e31e565d776
3/21/2018 11:01 AM
c55c18c6-7b9a-4851-99d4-a54d30410ca1
3/19/2018 3:14 PM
70d7cb0e-88fb-4422-99b6-9b6a36c513f6
3/19/2018 12:34 PM
411eae62-a431-4dd1-85bd-0c2423d33755
3/19/2018 9:52 AM
20d85322-1dc3-4786-92c6-33e1106485a4
3/19/2018 9:11 AM
3f08c7e8-dfcf-4bf1-8983-cc497c1d302d
3/19/2018 8:53 AM
9d7de938-734f-4bd0-a60a-b57cd2c91d29
3/19/2018 8:34 AM
43ddedfb-0df2-46a6-9519-ecde82e29e04
3/19/2018 6:50 AM
cfd1163b-b6bd-413f-a706-ea6712fb5bcc
3/19/2018 6:49 AM
118870bc-2ac7-45cd-b1eb-65605d3d7aa9
3/18/2018 11:14 AM
bc80111a-fa8a-4239-8bd7-52a8743d212c
3/10/2018 5:51 AM
b26c3b1f-eb7a-4f3a-a22f-8b010aedf103
2/28/2018 4:50 PM
dd36980c-2ea0-4767-8441-685bedb6da6b
2/28/2018 4:16 PM
a7cda9c0-519c-4654-9e22-d39658028ebd
2/26/2018 12:15 PM
34b70ff7-9eff-4f98-b295-0c99f4ed1684
2/12/2018 1:39 PM
ddc90e32-bd5c-4c39-adc2-75027b259e6d
12/24/2017 10:17 AM
7679baae-1aa6-49e7-8c58-caf83123f653
12/22/2017 9:25 PM
a9e6adf3-d325-4d72-8b1d-cd9ee2244d19
12/14/2017 8:58 PM
d27706d8-aac0-47e8-821d-177755552ffe
11/19/2017 7:32 PM
721d4d09-c638-4ac9-ad55-d0e7cf90be35
11/18/2017 6:10 AM
9f0e9fb1-e8fd-41dc-838e-c4554cd04824
10/14/2017 10:05 PM
35623671-6dfc-45e7-8823-677947e382aa
10/4/2017 7:35 AM
8950949b-3575-4056-b2aa-cda7bdfed968
9/16/2017 8:56 AM
3fe0fead-722e-4fba-8f47-a6ceea37d31f
8/29/2017 1:40 PM
ce6f4158-73a2-4342-af11-8989aedba559
8/7/2017 11:30 PM
Submitted Crash Reports
Report ID Date Submitted
bp-09395283-2bca-43fc-8f8b-9af250180406
4/5/2018 11:19 PM
bp-b411f80b-23b8-48a5-a86a-a97850180406
4/5/2018 11:18 PM
bp-3acbb323-a527-4158-bf62-803de0180406
4/5/2018 11:17 PM
bp-67b20f0c-b993-4ee3-8229-27a040180406
4/5/2018 11:16 PM
bp-b8e5a10c-3c24-41d1-a584-3f92a0180406
4/5/2018 11:15 PM
bp-e59f9594-b58f-4e2e-a19c-6d8910180406
4/5/2018 11:15 PM
bp-3403a02b-96f3-4fdc-81bb-8bc291180405
4/5/2018 4:22 PM
bp-645d2992-afcc-4a14-a49c-04a6b1180405
4/5/2018 4:03 PM
bp-1f42d777-e7a7-451c-85ba-a93221180405
4/5/2018 4:01 PM
bp-2b004d1d-4a0b-4c4a-b844-25ffd1180402
4/2/2018 10:06 AM
bp-4d99ca2a-de13-4b41-b97c-cd8451180402
4/2/2018 6:57 AM
bp-7f46818c-4cb8-452c-b005-55b8a1180329
3/29/2018 6:33 AM
bp-f991109d-efec-431a-a1d8-81e601180324
3/24/2018 1:44 PM
bp-24dc3e89-640b-4f8c-9a2c-335a01180324
3/24/2018 1:43 PM
bp-782a64fd-3d48-48c5-8404-fe44d1180321
3/21/2018 4:27 PM
bp-2d0c4c10-e9c1-44ad-a4ee-ab8e21180321
3/21/2018 1:56 PM
bp-8b2458ac-ef87-46a4-b682-6353b1180321
3/21/2018 1:55 PM
bp-55608ad5-d35a-4bc8-abe2-ea3a01180321
3/21/2018 11:42 AM
bp-34cd0879-9502-4054-ae75-109a20180321
3/21/2018 8:20 AM
bp-be39b7a7-4cd1-47ef-9a68-9b1d51180321
3/21/2018 5:57 AM
bp-9a8f6f1b-e754-40de-96d8-fb7db1180321
3/20/2018 8:38 PM
bp-a923f850-caf8-40c4-aacf-6a4f11180222
2/22/2018 3:08 PM
Date Processed 2018-04-06 06:19:07
bp-09395283-2bca-43fc-8f8b-9af250180406 Signature: nsStyleContext::PresContext
System Memory Use Percentage 76
This is for Sumo's Related Bugs 1430813 NEW --- Crash in nsStyleContext::PresContext (under PuppetWidget::DispatchEvent) +++++++++++++++++++++++++++++++++++++++++++++++ Date Processed 2018-04-06 06:18:01
bp-b411f80b-23b8-48a5-a86a-a97850180406 Signature: IPCError-browser | ShutDownKill
Attention Sumo's there are 25 related bug reports ++++++++++++++++++++++++++++++++++++++++++++++ Date Processed 2018-04-06 06:17:56
This is for Sumo's Related Bugs 1430813 NEW --- Crash in nsStyleContext::PresContext (under PuppetWidget::DispatchEvent) ++++++++++++++++++++++++++++++++++++++++++++ Date Processed 2018-04-06 06:16:48
bp-67b20f0c-b993-4ee3-8229-27a040180406 Signature: nsStyleContext::PresContext
System Memory Use Percentage 86
This is for Sumo's Related Bugs 1430813 NEW --- Crash in nsStyleContext::PresContext (under PuppetWidget::DispatchEvent) ++++++++++++++++++++++++++++++++++++++++++ Date Processed 2018-04-06 06:15:32
bp-b8e5a10c-3c24-41d1-a584-3f92a0180406 Signature: nsStyleContext::PresContext
System Memory Use Percentage 86
This is for Sumo's Related Bugs 1430813 NEW --- Crash in nsStyleContext::PresContext (under PuppetWidget::DispatchEvent)
I... hmmm.... doctor, gimme the bad news
I called for more help. The bug report (shown above) reports most of the current and beta programs are affected.
Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.
A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?
I can try "stress-testing" using Inbox to the extreme in Safe Mode,... let's give it a whirl.
Update: I figured out how to reproduce the issue - simply open any email and immediately scroll down. Then the browser crashes. Clicking to open an email, pausing 2 or 3 seconds, and *then* scrolling down seems to be OK.
Gah! It continues to crash & burn. Any help, @FredMcD?
I called for more help. That's all I can do.
Ah, interesting twist - it seems that scrolling using the touchscreen on my machine (Lenovo Yoga 2 Pro) causes the breakdown, but page up/down doesn't.
I have heard other users saying their touchscreens cause issues.