Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Cannot play any videos in firefox (eg Facebook, youtube)

  • 3 replies
  • 2 have this problem
  • 3 views
  • Last reply by FredMcD

Pryor5916
Pryor5916
more options

A couple months ago, all videos stopped playing in firefox (facebook, youtube, websites). I have googled a couple times and tried lots of suggested solutions - cleared cache, refreshed firefox, etc. In safe mode, the videos play, but with all addons and extensions disabled, they do not play (I only have 5 and 1 is "ask to activate". I have been through the "fix common audio and video issues" topic. Am about to give up on firefox because am tired of looking for solutions to this problem and re-setting up firefox how I like it when they don't work. Making a last effort to find solutions if someone can help.

A couple months ago, all videos stopped playing in firefox (facebook, youtube, websites). I have googled a couple times and tried lots of suggested solutions - cleared cache, refreshed firefox, etc. In safe mode, the videos play, but with all addons and extensions disabled, they do not play (I only have 5 and 1 is "ask to activate". I have been through the "fix common audio and video issues" topic. Am about to give up on firefox because am tired of looking for solutions to this problem and re-setting up firefox how I like it when they don't work. Making a last effort to find solutions if someone can help.

All Replies (3)

FredMcD
FredMcD
more options

Pryor5916 said

In safe mode, the videos play, but with all addons and extensions disabled, they do not play

Try disabling graphics hardware acceleration in Firefox. Since this feature was added to Firefox it has gradually improved but there are still a few glitches.

You will need to restart Firefox for this to take effect so save all work first (e.g., mail you are composing, online documents you're editing, etc.,) and then perform these steps:

In Firefox 54 and below:

  1. Click the menu button New Fx Menu and select Options (Windows) or Preferences (Mac, Linux).
  2. Select the Advanced panel and the General tab.
  3. Uncheck Use hardware acceleration when available.
  4. Close Firefox completely and then restart Firefox to see if the problem persists.

In Firefox 55 and above:

  1. Click the menu button New Fx Menu and select Options (Windows) or Preferences (Mac, Linux).
  2. Select the General panel.
  3. Under Performance, uncheck Use recommended performance settings. Additional settings will be displayed.
    Fx55Performance-disableHWA
  4. Uncheck Use hardware acceleration when available.
  5. Close Firefox completely and then restart Firefox to see if the problem persists.

Did this fix your problems? Please report back to us!

If the problem is resolved, you should check for updates for your graphics driver by following the steps mentioned in these Knowledge base articles:

Thank you.

Pryor5916
Pryor5916 Question owner
more options

Thank you - that did work! I have searched and tried so many things - thanks for the help!

FredMcD
FredMcD
more options

Glad to help. Safe Surfing.