Adobe Acrobat Add on problem
When I try to convert web page to pdf using the Adobe Acrobat add on a window pops up and stays on waiting to covert... or gets stuck on Downloading for conversion...
Thanks, Kevin
Modified by bkevin
Chosen solution
Hi Kevin, I haven't noticed any particular issues with the Windows version of the "Adobe Acrobat" extension (name no longer adds "Create PDF"). Could you check what version you have? The easiest place to find that is the "Troubleshooting Information" page. Either:
- "3-bar" menu button > "?" Help > Troubleshooting Information
- (menu bar) Help > Troubleshooting Information
- type or paste about:support in the address bar and press Enter
If you scroll down to the Extensions heading, it will be followed by a table listing your extensions including version numbers. Mine shows:
Name Version Enabled ID Adobe Acrobat 18.0.8 true web2pdfextension.17@acrobat.adobe.com
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Addon problems are not something FF can fix. So what version of Acrobat are you using? And is that just at that site or all sites?
Chosen Solution
Hi Kevin, I haven't noticed any particular issues with the Windows version of the "Adobe Acrobat" extension (name no longer adds "Create PDF"). Could you check what version you have? The easiest place to find that is the "Troubleshooting Information" page. Either:
- "3-bar" menu button > "?" Help > Troubleshooting Information
- (menu bar) Help > Troubleshooting Information
- type or paste about:support in the address bar and press Enter
If you scroll down to the Extensions heading, it will be followed by a table listing your extensions including version numbers. Mine shows:
Name Version Enabled ID Adobe Acrobat 18.0.8 true web2pdfextension.17@acrobat.adobe.com