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videos won't play

  • 3 replies
  • 4 have this problem
  • 16 views
  • Last reply by FredMcD

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shows only revolving circle over and over....tried firefox reinstall several times, also tried refresh....

videos DO play in safe mode...I have no extensions now and still won't work

...videos work okay in microsoft edge...

shows only revolving circle over and over....tried firefox reinstall several times, also tried refresh.... videos DO play in safe mode...I have no extensions now and still won't work ...videos work okay in microsoft edge...

Chosen solution

tgarz22 said

videos DO play in safe mode

Try disabling graphics hardware acceleration in Firefox. Since this feature was added to Firefox it has gradually improved but there are still a few glitches.

How to disable Hardware Acceleration {web link}

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Chosen Solution

tgarz22 said

videos DO play in safe mode

Try disabling graphics hardware acceleration in Firefox. Since this feature was added to Firefox it has gradually improved but there are still a few glitches.

How to disable Hardware Acceleration {web link}

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Thanks Fred - It works great now!

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Glad to help. Safe Surfing.