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How to rid the huge green line on videos on Firefox 59.0b6 (64-bit) + Windows 10?

  • 4 replies
  • 1 has this problem
  • 1 view
  • Last reply by Happy112

anoncat
anoncat
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I see there are known issues on "some Windows 8 configurations" with a huge green blob/line going down videos and maybe a shade of pink here and there, but I didn't see that this was known about on Windows 10. Please, have a screenshot and some diagnostic info! Thanks in advance!

I see there are known issues on "some Windows 8 configurations" with a huge green blob/line going down videos and maybe a shade of pink here and there, but I didn't see that this was known about on Windows 10. Please, have a screenshot and some diagnostic info! Thanks in advance!

All Replies (4)

anoncat
anoncat Question owner
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Original screenshots didn't post. Posting now.

FredMcD
FredMcD
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Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?


https://support.mozilla.org/en-US/kb/fix-common-audio-and-video-issues

anoncat
anoncat Question owner
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Hi FredMcD!

Thanks for your reply! Since the problem seems to come and go randomly, I will just have to run it a while with all disabled and see. It may take a bit of time, but I really plan to be able to come back and finish this off/close the matter. I will let you know soon.

Thanks again.

Happy112
Happy112
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Hi,

Just in case none of the above make this nuisance go away for good, you could give this a try :

Type in the address bar about:config (press Enter) (promise to be careful, if asked)

Type in the search bar and look for the preference :

media.wmf.dxva.d3d11.enabled

and set it's value to false

Then close and restart Firefox, in order for the change to take effect.

Should that makes no difference either, then change the value back to 'true'.