Windows 10 Intel CPU E2180@2.0GHz. 32 bit OS,x64-based processor. New version of Firefox slow and locks up. What version do I need and where do I find this?
I use to use Firefox all the time. Now with the new version when you type it lags behind and it usually locks up. I have to run Task Manager to kill Firefox. I need to know how and where to get the appropriate version of Firefox to use?
Chosen solution
Need x 32 from above info
Read this answer in context 👍 2All Replies (4)
uninstall Firefox. Then Delete the Mozilla Firefox Folders in C:\Program Files and C:\Program Files(x86) Then restart system. Then run Windows Disk Cleanup. Then run it again and click the button that says Cleanup System Files. Note: your Firefox Profile is saved. But you should make a back up before you do : https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles
Reinstall with Current Release Firefox 57.0.3 with a Full Version Installer https://www.mozilla.org/firefox/all/ x32
Go to the Firefox 3 Bar Menu --> Help ? --> Troubleshooting Information Page and take a look in the Accessibility section if accessibility is set to "true" there. if yes, go to the Firefox 3 Bar Menu --> Options --> Privacy & Security panel and under Permissions check the setting to Prevent Accessibility Services from accessing your browser.
Monitor in Task Manager. Should stay below 2 gigs. If excessive then do below and monitor and change if need to.
Go the 3 Bar Menu then Options --> General --> Performance and untick everything. change the recommended size lower then see how it runs. Note: 1 = No Multiprocessor = slow again. Try 2 Restart Firefox after making these changes please.
Please let us know if this solved your issue or if need further assistance.
Modified by Shadow110
Chosen Solution
Need x 32 from above info
Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration is causing the problem.
- switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Appearance
- do NOT click the "Refresh Firefox" button on the Safe Mode start window
- https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode
- https://support.mozilla.org/en-US/kb/troubleshoot-extensions-themes-to-fix-problems
You can create a new profile to test if your current profile is causing the problem.
See "Creating a profile":
- https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles
- http://kb.mozillazine.org/Standard_diagnostic_-_Firefox#Profile_issues
If the new profile works then you can transfer files from a previously used profile to the new profile, but be cautious not to copy corrupted files to avoid carrying over problems.
Thank you very much for helping me to get this so it no longer locks up. It is great to have the right version (32 bit) Firefox I do believe. Cleanup helped too. I believe both accounts now on this computer with Firefox to be working well. Only thing left is the startup seems a little slower than in the past with other versions. Anyway to speed this up?