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At about the same time as the latest update, my printer stopped printing PDFs.

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  • Last reply by Shadow110

Camer1
Camer1
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I have uninstalled and re-installed both Acrobat Reader DC and Brother printer driver. On opening Mozilla I get this message [Exception... "Could not convert JavaScript argument arg 0 [nsISupports.QueryInterface]" nsresult: "0x80570009 (NS_ERROR_XPC_BAD_CONVERT_JS)" location: "JS frame :: resource://cck2/Preferences.jsm :: get _prefSvc :: line 544" data: no]

get _prefSvc@resource://cck2/Preferences.jsm:544:19 _get@resource://cck2/Preferences.jsm:87:1 get@resource://cck2/Preferences.jsm:81:12 init@resource://cck2/CCK2.jsm:149:25 @cck2.cfg:68:1 Could this be the source of the problem? Thank you

I have uninstalled and re-installed both Acrobat Reader DC and Brother printer driver. On opening Mozilla I get this message [Exception... "Could not convert JavaScript argument arg 0 [nsISupports.QueryInterface]" nsresult: "0x80570009 (NS_ERROR_XPC_BAD_CONVERT_JS)" location: "JS frame :: resource://cck2/Preferences.jsm :: get _prefSvc :: line 544" data: no] get _prefSvc@resource://cck2/Preferences.jsm:544:19 _get@resource://cck2/Preferences.jsm:87:1 get@resource://cck2/Preferences.jsm:81:12 init@resource://cck2/CCK2.jsm:149:25 @cck2.cfg:68:1 Could this be the source of the problem? Thank you

Chosen solution

Hopefully will get rid off your error messages.

uninstall Firefox. Then Delete the Mozilla Firefox Folders in C:\Program Files and C:\Program Files(x86) Then restart system. Then run Windows Disk Cleanup. Then run it again and click the button that says Cleanup System Files. Note: your Firefox Profile is saved. But you should make a back up before you do : https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles

https://support.mozilla.org/en-US/kb/export-firefox-bookmarks-to-backup-or-transfer

Reinstall with Current Release Firefox 57.0.2 with a Full Version Installer https://www.mozilla.org/firefox/all/

Please let us know if this solved your issue or if need further assistance.

Copy/Paste Print PDF into the Search Bar https://addons.mozilla.org/en-US/firefox/extensions/ http://kb.mozillazine.org/Problems_printing_web_pages

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Shadow110
Shadow110
more options

Chosen Solution

Hopefully will get rid off your error messages.

uninstall Firefox. Then Delete the Mozilla Firefox Folders in C:\Program Files and C:\Program Files(x86) Then restart system. Then run Windows Disk Cleanup. Then run it again and click the button that says Cleanup System Files. Note: your Firefox Profile is saved. But you should make a back up before you do : https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles

https://support.mozilla.org/en-US/kb/export-firefox-bookmarks-to-backup-or-transfer

Reinstall with Current Release Firefox 57.0.2 with a Full Version Installer https://www.mozilla.org/firefox/all/

Please let us know if this solved your issue or if need further assistance.

Copy/Paste Print PDF into the Search Bar https://addons.mozilla.org/en-US/firefox/extensions/ http://kb.mozillazine.org/Problems_printing_web_pages

Modified by Shadow110