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Problem Loading Page

  • 2 replies
  • 4 have this problem
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  • Last reply by analise

analise
analise
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Starting just the last 7 days, I am unable to use FF. The tab says "Problem Loading Page" and the window say "Connection Has Timed Out". I have 12 add-on's and they are not the problem. I need to use FF occasionally for specific extensions.

My version is 54.0.1 64 bit and I don't want to upgrade. My OS is Windows 10 There is no problem when using IE and Edge.

Hope you can help. Thanks.

Starting just the last 7 days, I am unable to use FF. The tab says "Problem Loading Page" and the window say "Connection Has Timed Out". I have 12 add-on's and they are not the problem. I need to use FF occasionally for specific extensions. My version is 54.0.1 64 bit and I don't want to upgrade. My OS is Windows 10 There is no problem when using IE and Edge. Hope you can help. Thanks.

Chosen solution

You are running a unsupported and insecure browser.

uninstall Firefox. Then Delete the Mozilla Firefox Folders in C:\Program Files and C:\Program Files(x86)

Please install 52.5.2 ESR. It will continue to get security updates until May 2018, and you can download and install it from this page: https://www.mozilla.org/en-US/firefox/organizations/all/ Note : Legacy Extensions will be deleted or removed in any version update after May 2018.

You should make a backup of your Profile before going back and just because: https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles

https://support.mozilla.org/en-US/kb/export-firefox-bookmarks-to-backup-or-transfer

Please let us know if this solved your issue or if need further assistance.

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All Replies (2)

Shadow110
Shadow110
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Chosen Solution

You are running a unsupported and insecure browser.

uninstall Firefox. Then Delete the Mozilla Firefox Folders in C:\Program Files and C:\Program Files(x86)

Please install 52.5.2 ESR. It will continue to get security updates until May 2018, and you can download and install it from this page: https://www.mozilla.org/en-US/firefox/organizations/all/ Note : Legacy Extensions will be deleted or removed in any version update after May 2018.

You should make a backup of your Profile before going back and just because: https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles

https://support.mozilla.org/en-US/kb/export-firefox-bookmarks-to-backup-or-transfer

Please let us know if this solved your issue or if need further assistance.

analise
analise Question owner
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I will try all that in the future and get back to you but I am going to say that this question has been solved.. Thank you very much.

Modified by analise