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Horizontal scrolling & zooming via mousewheel tilt does not work in Firefox 57.0.1, but works in EE and other browsers

  • 13 replies
  • 7 have this problem
  • 9 views
  • Last reply by Mesut_Ozil

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Previous versions of Firefox supported horizontal scrolling when used with a scrollwheel mouse that supported tilt. However, I've been unable to get it to work on Firefox 57.0.1. I read somewhere that FF decided to no longer support this feature, but not sure if this is true. Meanwhile, on Chrome and EE, I can scroll left/right and zoom, using the scroll wheel on my Logitech LX5 Cordless Optical mouse.

It is truly a sad day when something works as it should in EE and Chrome, but not in Firefox. Please help, or I may have to pledge my allegiance elsewhere.

Thank you

Previous versions of Firefox supported horizontal scrolling when used with a scrollwheel mouse that supported tilt. However, I've been unable to get it to work on Firefox 57.0.1. I read somewhere that FF decided to no longer support this feature, but not sure if this is true. Meanwhile, on Chrome and EE, I can scroll left/right and zoom, using the scroll wheel on my Logitech LX5 Cordless Optical mouse. It is truly a sad day when something works as it should in EE and Chrome, but not in Firefox. Please help, or I may have to pledge my allegiance elsewhere. Thank you

All Replies (13)

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Mesut_Ozil said

Meanwhile, on Chrome and EE

What is EE?

Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

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A typo. IE not EE

I am currently responding to you in safemode, and I am still unable to use the scroll left/right, zoom in/out function of my awesome mouse, which -again- works with other browsers

In case your next suggestion would be to try "Refreshing Firefox," I tried that as well, to no avail. Please help!!

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Make sure the mouse software is up-to-date. Also, post your problem on its support site.

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My mouse drivers are up-to-date.

As an Application Engineer, I am scratching my head trying to figure out how you came to the conclusion that it could possibly be a mouse issue, especially after I mentioned (twice) that this issue is isolated to Firefox alone.

Also, you have failed to confirm or deny my findings, so I will ask again. Is it true that Firefox no longer supports this?

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Up to date but does it show up in FF? There is a big difference here. And does it load Addons for the mouse on FF? Also What mouse and software version?

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What kind of question is "Up to date but does it show up in FF?" Your predecessor asked me if my mouse drivers were up to date and i responded YES.

If you read my original post you will see that the question you asked has already been answered, but i will post it here again. My mouse is a Logitech LX5 Cordless Optical mouse.

And it does NOT load any Addons to FF.

I cannot figure out if you're deliberately ignoring the fact that i have told you 3 times, the mouse zoom, scroll left/right features work in IE and Chrome, but not in FF. But you still insist that it is a mouse issue?!?

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Mesut_Ozil said

how you came to the conclusion that it could possibly be a mouse issue

One step is to be sure all programs are up to date

Is it true that Firefox no longer supports this?

Mozilla stopped support on so many things, I don't know. I called for more help.

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You "called for more help" and what did you find out please?? Its been a few days.

I wish I payed more attention to when exactly this feature stopped working with FF, so I could go back to the last version that it last worked in. I only took notice a few months ago

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I called again

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Is shift + scroll working?

(ctrl + scroll for zooming in/out)

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Thanks TyDraniu . But your workaround only works for zooming in/out. It does not work for horizontal scrolling.

Again, both zooming in/out AND horizontal scrolling work in IE and Chrome - two browsers i HATE. And in those browsers, I DO NOT need to hit the ctrl button. I just use the functionality of the mouse.

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I do know older Logitech software were legacy and got disabled in FF56.

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I do know older Logitech software were legacy and got disabled in FF56.

========

Hmmm, I think 'WestEnd' may have just found the root cause of the issue, as my Logitech latest software version is dated 2015. I called Logitech and they said to buy a newer version of mouse and keyboard and the horizontal scroll, zoom in/out feature will work with the latest version of FF.

But, I REFUSE to waste money on new hardware, especially since (as mentioned multiple times) these features still work using other browsers like IE and Chrome.

VERDICT

=

I'm not sure why Firefox was 1st to STOP supporting these features. So for now, I will move to a different browser, until that browser also stops the support of older Logitech hardware.

Thank you for you time guys. You can mark this one as CLOSED