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Why won't Mozilla easily accept feedback on their product?

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I've been trying to find a way to provide feedback on Firefox Quantum and it's impossible. I've been a long, long time user of Firefox, basically since Day 1, when they were thinking of splitting from Netscape. I still have the last Netscape disks I purchased; but, I digress.

Firefox Quantum is the absolute worst update in Mozilla's history, ever. I thought it was a bad idea to get rid of the inherent ability to shut Javascript on/off; however, with an addon, I could accomplish the same thing fairly quickly. My favorite addon to control what was allowed to operate through my browser, QuickJava, will no longer be available. Not only that, I have yet to find an addon that provides that functionality. So, to disable, say, Javascript, I have to open a tab, type "about:config", click Accept, type "javascript", find the entry that enables it, double cllick on it, and then reload my browser; when I'm done browsing, I then have to double click on the javascript entry in about:config again.

Further, many of the changes I make in about:config (disabling webgl, webrtc, eme, etc.) are changed, unrecognizable or missing; this wouldn't be so bad if it were explicitly stated somewhere as to why these changes were made. Was that functionality eliminated in the browser? Was it determined that Mozilla did not want people to have the ability to change that behavior? Or was there some other reason? I have no idea, since I cannot find the information anywhere.

People have been complaining or raving about Quantum's speed or it's UI. I could give a flying fig about the speed, within reason, nor do I care about the crappy UI. It's been proven that humans can adapt to pretty horrific situations (gulags, concentration camps,, etc.); while it may not be ideal, I figure I can adapt to the poorly designed layout. What few people are talking about is the damn privacy/security impact these changes have made. And, these are the most important! For example, it's no longer trivial to change that JS on/o!f; are the Firefox developers aware that JS is arguably the worst extant technology on the Internet in terms of security and privacy!?!

This beast is a memory hog, as well. With just 4 tabs open, I go from ~350 MB RAM usage to ~1.2 - 1.5 GB RAM usage! Wow! Chrome is easily half that. And, if I'm going to use a Chrome-like UI, with Chrome-like speed (allegedly), then why wouldn't I just use Chrome?

Given that Mozilla has bet their entire business model on this change, I doubt I will be hearing anything but about how great this is. As for me, I will no longer use Firefox at work or at home; after I type this, I'm uninstalling Firefox Quantum for something better, perhaps a command-line driven browser. I cannot recommend Firefox to my family, friends, business partners or businesses. It's been a fantastic run, Mozilla. Thank you for a wonderful product over the first 10-12 years.

I've been trying to find a way to provide feedback on Firefox Quantum and it's impossible. I've been a long, long time user of Firefox, basically since Day 1, when they were thinking of splitting from Netscape. I still have the last Netscape disks I purchased; but, I digress. Firefox Quantum is the absolute worst update in Mozilla's history, ever. I thought it was a bad idea to get rid of the inherent ability to shut Javascript on/off; however, with an addon, I could accomplish the same thing fairly quickly. My favorite addon to control what was allowed to operate through my browser, QuickJava, will no longer be available. Not only that, I have yet to find an addon that provides that functionality. So, to disable, say, Javascript, I have to open a tab, type "about:config", click Accept, type "javascript", find the entry that enables it, double cllick on it, and then reload my browser; when I'm done browsing, I then have to double click on the javascript entry in about:config again. Further, many of the changes I make in about:config (disabling webgl, webrtc, eme, etc.) are changed, unrecognizable or missing; this wouldn't be so bad if it were explicitly stated somewhere as to why these changes were made. Was that functionality eliminated in the browser? Was it determined that Mozilla did not want people to have the ability to change that behavior? Or was there some other reason? I have no idea, since I cannot find the information anywhere. People have been complaining or raving about Quantum's speed or it's UI. I could give a flying fig about the speed, within reason, nor do I care about the crappy UI. It's been proven that humans can adapt to pretty horrific situations (gulags, concentration camps,, etc.); while it may not be ideal, I figure I can adapt to the poorly designed layout. What few people are talking about is the damn privacy/security impact these changes have made. And, these are the most important! For example, it's no longer trivial to change that JS on/o!f; are the Firefox developers aware that JS is arguably the worst extant technology on the Internet in terms of security and privacy!?! This beast is a memory hog, as well. With just 4 tabs open, I go from ~350 MB RAM usage to ~1.2 - 1.5 GB RAM usage! Wow! Chrome is easily half that. And, if I'm going to use a Chrome-like UI, with Chrome-like speed (allegedly), then why wouldn't I just use Chrome? Given that Mozilla has bet their entire business model on this change, I doubt I will be hearing anything but about how great this is. As for me, I will no longer use Firefox at work or at home; after I type this, I'm uninstalling Firefox Quantum for something better, perhaps a command-line driven browser. I cannot recommend Firefox to my family, friends, business partners or businesses. It's been a fantastic run, Mozilla. Thank you for a wonderful product over the first 10-12 years.

Chosen solution

"Why won't Mozilla easily accept feedback on their product?"

Help > Submit Feedback ... which will take you here - https://qsurvey.mozilla.com/s3/FirefoxInput/

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All Replies (6)

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That;s nice. Support Volunteers can't make changes to Firefox , but we can help you with troubleshooting your question. So why not ask for help with an issue rather than what you have done. It makes it real hard to find what your issue is and how can help you. So why do you need to be told what is going on when I am not ?

The W3C.org (World Wide Web Consortium) in charge of standards and practices and future development for web browsers and web code make the rules and Mozilla Adheres to these.

https://www.howtogeek.com/332449/whats-new-in-firefox-quantum/https://www.howtogeek.com/334111/firefox-quantum-isnt-just-copying-chrome/

https://www.howtogeek.com/333230/why-firefox-had-to-kill-your-favorite-extension/

https://mozilla.github.io/extension-finder/ and https://www.howtogeek.com/333110/how-to-customize-firefox-quantum-and-remove-the-white-space-around-the-title-bar/ Here's a more comprehensive project which affects not only tabs but brings back the old "grid-style" options menu. https://github.com/axydavid/FirefoxUI/blob/master/README.md

It isn't completely possible to use the Australis design with Firefox 57, but depending on what you want, you might be able to customize the UI to look more like the old one: This project: https://github.com/wilfredwee/photon-australis lets you have the old tab bar appearance back in Firefox 57. You can remove the space around the address bar by right-clicking on the spaces, and choosing "remove from toolbar". Note the Black Theme is just a Example and can be found in Customize. https://www.userchrome.org/ https://www.userchrome.org/what-is-userchrome-css.html

Do : Go to the Firefox 3 Bar Menu --> Help ? --> Troubleshooting Information Page and take a look in the Accessibility section if accessibility is set to "true" there. if yes, go to the Firefox 3 Bar Menu --> Options --> Privacy & Security panel and under Permissions check the setting to Prevent Accessibility Services from accessing your browser. Restart Firefox

To submit suggestions for new or changed features, may I suggest: Feedback: https://qsurvey.mozilla.com/s3/FirefoxInput/

Please let us know if this solved your issue or if need further assistance.

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It's only a small improvement, but you can open this and bookmark it to more quickly get to the relevant part of about:config:

about:config?filter=javascript.enabled

You can use the uMatrix extension (or the NoScript extension, which is having some UI challenges) to manage scripts on a site-specific basis in a variety of ways (i.e., paranoid mode, first party only, default on, etc.).

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Chosen Solution

"Why won't Mozilla easily accept feedback on their product?"

Help > Submit Feedback ... which will take you here - https://qsurvey.mozilla.com/s3/FirefoxInput/

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Thank you, I had to dig through one of your earlier posts to find that just before you posted it here. I did not find it through the website, for whatever reason.

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spideyMZ said

Thank you, I had to dig through one of your earlier posts to find that just before you posted it here. I did not find it through the website, for whatever reason.

I also posted that, guess did not notice.

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Yes spidey you are correct Firefox after version 55 is rubbish, I know from personal experience that a lot of people have switched browsers and large teams of developers are unhappy with firefox and looking for other solutions.

My recommendation to them and you is to do what I have done, delete new firefox and install version 55, I wrote a post about it : https://support.mozilla.org/en-US/questions/1191527

Firefox will not survive this mess up as it is more than programming inadequacy it is also wrong strategic positioning, firefox is badly managed with a team of developers that refuse to accept criticism and are ignoring users.

We need to find another browser to help