Firefox 57 stops responding and causes a bluesceen crash in Windows 7 SP 1
After the computer reboots the following is displayed:
Problem signature:
Problem Event Name: BlueScreen OS Version: 6.1.7601.2.1.0.768.3 Locale ID: 1033
Additional information about the problem:
BCCode: 116 BCP1: FFFFFA8019BB0010 BCP2: FFFFF8800475BE6C BCP3: FFFFFFFFC0000001 BCP4: 0000000000000003 OS Version: 6_1_7601 Service Pack: 1_0 Product: 768_1
Files that help describe the problem:
C:\Windows\Minidump\111817-24960-01.dmp C:\Users\Owner\AppData\Local\Temp\WER-66113-0.sysdata.xml
I have the files described above but I am unable to read them. This has happened 3 times since installing Firefox 57 2 days ago.
Please advise.
Chosen solution
i think disabling hardware acceleration would be a good idea if you get BSODs: Follow instructions to resolve the issue. https://support.mozilla.org/en-US/kb/upgrade-graphics-drivers-use-hardware-acceleration TRY NO HARDWARE ACCELERATION
Going back : unfortunately 56.0.2 is no longer safe to use for every day use, but 52.5.0 ESR is! It will continue to get security updates until May 2018, and you can download and install it from this page: https://www.mozilla.org/en-US/firefox/organizations/all/ Note : Legacy Extensions will be deleted or removed in any version update after May 2018.
You should make a backup of your Profile before going back and just because: https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles
Read this answer in context 👍 1All Replies (13)
Please submit the bp- files back in a message as directed by this : https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support If you do not follow what it says I will not be able to open the URL to get the report. Note : am only looking for info here at the times of the BSOD. If there is none at those time s but around the same time then submit, If non-found do not submit. Thank You.
Modified by Shadow110
Below info is for a ATI Radeon HD 3600 Series on a Desktop and Win7 64bit if does not match you then ignore : https://support.amd.com/en-us/download/desktop/legacy?product=legacy2&os=Windows%207%20-%2064 Input your proper info here : https://support.amd.com/en-us/download for your Video Card ATI Radeon HD 3600 Series as out of date : driverDate: 11-16-2012 The above URLS should give you a update for 2013. Old & or corrupted Drivers cause issues in a wide area. There are errors in the Drivers which could be causing your BSOD so update please. Please let us know if this solved your issue or if need further assistance.
1. There are no recent Firefox crash reports. The most recent was 3/14/2017.
2. I have that 10/14/2013 updated video driver installed and it has been working properly for over 2 years.
This problem started after Firefox was upgraded to ver 57 from ver 56.0.2
Have you followed the instructions for updating your Video Card Drivers ? Please do so and run and do your usual browsing and see how it runs. If you are doing fine please mark that as solved. If not come back and will help you some more. Thanks.
Pkshadow said
Have you followed the instructions for updating your Video Card Drivers ? Please do so and run and do your usual browsing and see how it runs. If you are doing fine please mark that as solved. If not come back and will help you some more. Thanks.
2. I have that 10/14/2013 updated video driver installed and it has been working properly for over 2 years.
This problem started 2 days ago with the Firefox upgrade!
Modified by lgreen5700
lgreen5700 said
Pkshadow saidHave you followed the instructions for updating your Video Card Drivers ? Please do so and run and do your usual browsing and see how it runs. If you are doing fine please mark that as solved. If not come back and will help you some more. Thanks.2. I have that 10/14/2013 updated video driver installed and it has been working properly for over 2 years.
Where it says unavailable you have a ERROR 'D3D11_HW_ANGLE'}, {u'status': u'available', u'description': u'GPU Process', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'GPU_PROCESS'}, {u'status': u'unavailable',
Please reinstall this........man...... Are we on the same page that we are trying to solve this issue ? Then take the info and do it please. You are making this harder than it needs to be.
Modified by Shadow110
i think disabling hardware acceleration would be a good idea if you get BSODs: Firefox's performance settings
I re-installed the video driver. There is no change in the driver.
I think the solution is reverting back to Firefox 56.0.2 It worked perfectly.
Chosen Solution
i think disabling hardware acceleration would be a good idea if you get BSODs: Follow instructions to resolve the issue. https://support.mozilla.org/en-US/kb/upgrade-graphics-drivers-use-hardware-acceleration TRY NO HARDWARE ACCELERATION
Going back : unfortunately 56.0.2 is no longer safe to use for every day use, but 52.5.0 ESR is! It will continue to get security updates until May 2018, and you can download and install it from this page: https://www.mozilla.org/en-US/firefox/organizations/all/ Note : Legacy Extensions will be deleted or removed in any version update after May 2018.
You should make a backup of your Profile before going back and just because: https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles
Modified by Shadow110
Turned off hardware acceleration in Firefox. Will advise
It appears disabling hardware acceleration has solved the problem. Thanks to all.
Thank you. I will try turning off hardware acceleration in top right ☰ > Options (first page bottom) > Performance > Uncheck "Use Recommended" > Uncheck "Use hardware acceleration when available"
I spent quite a while getting multi-row tabs (UserChrome.css) and installing new Quantum compatible add ons, and updating my video drivers and BIOS but still I got BSOD, and freezes, when using Quantum. I am now using Chrome but there are some things I miss such as multi-row tabs (how difficult can that be?!).
I will try turning off hardware acceleration since it is the communication between processes that cause the crash "a clock interrupt was not received on a secondary processor"
I think it is just that FF Quantum uses a lot of multiprocessing and sometimes a processor just gets busy such as updating a USB driver.
I wonder if Firefox could be made to wait longer.