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How to disable the irritating, frustrating, unwanted mouseover popup?

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In the most recent versions, when I hover over the top of the browser window, a pop-up appears with all my toolbar bookmarks (screenshot attached). I have no issue with that but at times, it never disappears, obscuring part of the window. This is is the only thing I do not like about the browser. I have tried turning off Java applets, blocking popups, and rolling back from Quantum to 56.0.2, to no avail. I am close to doing something I have not done since Navigator days - switching to IE. I hope someone has a fix. Running 56.0.2 on Windows 7. Thanks.

In the most recent versions, when I hover over the top of the browser window, a pop-up appears with all my toolbar bookmarks (screenshot attached). I have no issue with that but at times, it never disappears, obscuring part of the window. This is is the only thing I do not like about the browser. I have tried turning off Java applets, blocking popups, and rolling back from Quantum to 56.0.2, to no avail. I am close to doing something I have not done since Navigator days - switching to IE. I hope someone has a fix. Running 56.0.2 on Windows 7. Thanks.
Attached screenshots

Chosen solution

Perhaps uninstall your toolbars -- or hide them.

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All Replies (7)

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Hello,

The Refresh feature (called "Reset" in older Firefox versions) can fix many issues by restoring Firefox to its factory default state while saving your bookmarks, history, passwords, cookies, and other essential information.

Note: When you use this feature, you will lose any extensions, toolbar customizations, and some preferences. See the Refresh Firefox - reset add-ons and settings article for more information.

To Refresh Firefox:

  1. Open the Troubleshooting Information page using one of these methods:
    • Click the menu button New Fx Menu, click help Help-29 and select Troubleshooting Information. A new tab containing your troubleshooting information should open.
    • If you're unable to access the Help menu, type about:support in your address bar to bring up the Troubleshooting Information page.
  2. At the top right corner of the page, you should see a button that says "Refresh Firefox" ("Reset Firefox" in older Firefox versions). Click on it.
  3. Firefox will close. After the refresh process is completed, Firefox will show a window with the information that is imported.
  4. Click Finish and Firefox will reopen.

Did this fix the problem? Please report back to us!

Thank you.

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Mkll, YES! That worked. Wow! I have done this before but never thought of doing it this time because I thought it was a built-in feature by design in Quantum!! Thanks a million! Now, I can revert to Firefox.

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Sorry! I spoke too soon! It has returned! There has to be a way of shutting off this feature.

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Let's try doing this instead:

Certain Firefox problems can be solved by performing a Clean reinstall. This means you remove your Firefox program files and then reinstall Firefox. This process does not remove your Firefox profile data (such as bookmarks and passwords), since that information is stored in a different location.

To do a clean reinstall of Firefox, please follow these steps: Note: You might want to print these steps or view them in another browser.

  1. Download the latest Desktop version of Firefox from mozilla.org (or choose the download for your operating system and language from this page) and save the setup file to your computer.
  2. After the download finishes, close all Firefox windows (or open the Firefox menu New Fx Menu and click the close button Close 29).
  3. Delete the Firefox installation folder, which is located in one of these locations, by default:
    • Windows:
      • C:\Program Files\Mozilla Firefox
      • C:\Program Files (x86)\Mozilla Firefox
    • Mac: Delete Firefox from the Applications folder.
    • Linux: If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it - see Install Firefox on Linux. If you downloaded and installed the binary package from the Firefox download page, simply remove the folder firefox in your home directory.
  4. Now, go ahead and reinstall Firefox:
    1. Double-click the downloaded installation file and go through the steps of the installation wizard.
    2. Once the wizard is finished, choose to directly open Firefox after clicking the Finish button.

More information about reinstalling Firefox can be found here.

WARNING: Do not use a third party uninstaller as part of this process. Doing so could permanently delete your Firefox profile data, including but not limited to, extensions, cache, cookies, bookmarks, personal settings and saved passwords. These cannot be easily recovered unless they have been backed up to an external device! See Back up and restore information in Firefox profiles.

Please report back to say if this helped you!

Thank you.

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Thank you for your kind efforts in helping me.

Okay, I did that - a completely clean install! To boot, I went back from 56.0.2 to 55.0.3, which is what I am on now. I can go to Quantum, but this issue seems to be across versions. The pop-up refuses to go away 50% of the time in all of them!

Now what?

Modified by Fire Marshal Bil

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Chosen Solution

Perhaps uninstall your toolbars -- or hide them.

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Well, I am totally surprised! I did find an add-on for this issue!!! The reason I never looked in there was because I do not recall installing it! Every time I changed versions, Firefox Sync kept adding that extension back surreptitiously!! I am delighted to know it is not part of the Firefox design! Bumping it from 53 to Quantum now. Thank you for your patience!

Modified by Fire Marshal Bil