Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Going to get rid of firefox if this doesnt stop

  • 1 reply
  • 1 has this problem
  • 4 views
  • Last reply by FredMcD

Tallon
Tallon
more options

I keep getting a red web page on firefox screaming a siren at me , flashing with writing saying "critical error"

It happens totally random and doesn't seem specific to a particular web page (and no its not while hunting down porn).

i have to run task manager, end firefox, uninstall firefox and remove every piece of firefox from my machine, run malware, remove said maleware, reboot machine, reinstall firefox.. and ""if" i am lucky and firefox doesn't open in the pages it shut down in (which considering firefox should of completely been removed from my system -- that just totally baffles me when it does reopen like that) i can continue to surf until it happens again.

the below is the only info i can get from the adware when i remove it...

Adware.Elex.ShrtCln, C:\USERS\***********\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\Web Data, No Action By User, [2304], [454693],1.0.3237


I know it says chrome in it .. but there is no issues with chrome (and yes i put the *** in it) and i do not have chrome open at the time.

It happens every so often and as i said doesn't seem to be specific to any particular search or web page , it just seems to happen.

I keep getting a red web page on firefox screaming a siren at me , flashing with writing saying "critical error" It happens totally random and doesn't seem specific to a particular web page (and no its not while hunting down porn). i have to run task manager, end firefox, uninstall firefox and remove every piece of firefox from my machine, run malware, remove said maleware, reboot machine, reinstall firefox.. and ""if" i am lucky and firefox doesn't open in the pages it shut down in (which considering firefox should of completely been removed from my system -- that just totally baffles me when it does reopen like that) i can continue to surf until it happens again. the below is the only info i can get from the adware when i remove it... Adware.Elex.ShrtCln, C:\USERS\***********\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\Web Data, No Action By User, [2304], [454693],1.0.3237 I know it says chrome in it .. but there is no issues with chrome (and yes i put the *** in it) and i do not have chrome open at the time. It happens every so often and as i said doesn't seem to be specific to any particular search or web page , it just seems to happen.

All Replies (1)

FredMcD
FredMcD
more options

That is a scam.

. Whenever you get a message / popup like that;

DO NOT USE ANY OF THE PROVIDED LINKS OR ANY PHONE NUMBERS ! !

Such messages are only Spam that could lead you to Fake Support. Not only can they damage or hack your system, they charge you to do so.

You can report such a site at; Google Report Phishing Page {web link} which is the same when done while on site by going to Help > Report Web Forgery

Help us safeguard Mozilla’s trademarks by reporting misuse {web link}

You may have ad/mal-ware. Further information can be found in this article; https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-caused-malware?cache=no

Run most or all of the listed malware scanners. Each works differently. If one program misses something, another may pick it up.

If it's like the fake FBI/Interpol browser lock page, This add-on can stop such pages; https://addons.mozilla.org/en-US/firefox/addon/disallow-script-button/ disallow Script Button

The Disallow Script button looks like a letter "M" and the title is the Minus Script, drag and drop the button on a toolbar. If the button is not displayed then nothing operates, except rules for plugins.

Another way out of the trap is to (force it if needed) Close Firefox. Wait about 20 seconds for Firefox to finish closing. Right-click on the Firefox icon and select Open New Window. +++++++++++++++++++++++++++++++++ Sometimes this works. If it opens, close it by Menu > File > Exit. This will flush out that web page from the Session Store.