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My laptop has lost all saved login info, while desktop and phone are fine, all are synched...?

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  • Last reply by FredMcD

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All my devices are synched to firefox. But my laptop doesnt have any logins stored. logins.json is 1kb and there is also a logins.json.corrupt file. I am unable to go back to previos version of file. Please advise as to the best way to restore!? Thanks

All my devices are synched to firefox. But my laptop doesnt have any logins stored. logins.json is 1kb and there is also a logins.json.corrupt file. I am unable to go back to previos version of file. Please advise as to the best way to restore!? Thanks

Chosen solution

nevermind, reinstalled and disconnected sync, then reconnected and now works.

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Chosen Solution

nevermind, reinstalled and disconnected sync, then reconnected and now works.

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That was very good work. Well done. Please flag your last post as Solved Problem so others will know.


In the event that the passwords information is lost, you should record all information in a separate text file somewhere else on your hard drive, or written down. You can easily copy and paste if you need to do so. If you are concerned about someone else looking at that file, you can compress it using a password.