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WHY ARE THERE UNSUBMITTED CRASH REPORTS

  • 1 reply
  • 6 have this problem
  • 2 views
  • Last reply by FredMcD

Qbertusofborg
Qbertusofborg
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When I click on troubleshooting information, I see both unsubmitted crash reports and submitted crash reports. why arent all crash reports submitted?

When I click on troubleshooting information, I see both unsubmitted crash reports and submitted crash reports. why arent all crash reports submitted?

All Replies (1)

FredMcD
FredMcD
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Sometimes the browser shuts down before the reports are submitted. Or there was a problem when sending.

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most recent 7 - 10 crash reports, and copy them. Now go to the reply box and paste them in.

aboutcrashesFx29

For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support