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in heath page ff shows 8 extension but they are not visible in extensions page

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  • 10 have this problem
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  • Last reply by cor-el

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hi in health page it shows 8 extensions but on extension page there are none shown..

hi in health page it shows 8 extensions but on extension page there are none shown..

Chosen solution

The Mozilla extensions now seem to be in the program folder:

32-bit Firefox on 64-bit Windows: C:\Program Files (x86)\Mozilla Firefox\browser\features

64-bit Firefox on 64-bit Windows: C:\Program Files\Mozilla Firefox\browser\features

The 8 .xpi files here match up with the "Features" section of the Troubleshooting Information page. As I said before, I suspect the Health Report is counting these Mozilla extensions in its total extensions count.

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Hmm, mine shows "25", which is a surprising amount.

We can get more information on the Troubleshooting Information page. Either:

  • "3-bar" menu button > "?" button > Troubleshooting Information
  • (menu bar) Help > Troubleshooting Information
  • type or paste about:support in the address bar and press Enter

If you scroll down past the first one or two sections, you'll find these tables:

  • Firefox Features - these are hidden extensions that Firefox uses for certain features (as the name implies). I have eight of these, and I assume they all count toward the total extensions on the Health Report.
  • Extensions - this list should match the Extensions list on the Add-ons page. The ones that have "true" in the Enabled column count toward the total extensions on the Health Report. (I have 18 of these. Which is why a total of 25 instead of 26 is strange. Hmmm...)

Does that make (more) sense?

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helllo

i have found troubleshooting page ..it automaticly adds "about:support" .it doesnt show any extensions..

Firefox Features


Name: Application Update Service Helper Version: 2.0 ID: aushelper@mozilla.org

Name: Click-to-Play staged rollout Version: 1.2 ID: clicktoplay-rollout@mozilla.org

Name: Firefox Screenshots Version: 10.12.0 ID: screenshots@mozilla.org

Name: Follow-on Search Telemetry Version: 0.9.1 ID: followonsearch@mozilla.com

Name: Multi-process staged rollout Version: 2.0 ID: e10srollout@mozilla.org

Name: Pocket Version: 1.0.5 ID: firefox@getpocket.com

Name: Shield Recipe Client Version: 55.1 ID: shield-recipe-client@mozilla.org

Name: Web Compat Version: 1.1 ID: webcompat@mozilla.org

Extensions



regards

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Thanks for checking that. Those "Firefox Features" are implemented using extensions, so that is where "8" is coming from.

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somehow i dont believe that ...couse i know others have different number of extensions installed

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If you have used a profile for a very long time then you may have accumulate a lot of these special system extensions. You can find these in the features folder in the Firefox profile folder. You can cleanup this folder to make Firefox re-download extensions for your current Firefox version.

You can use the button on the "Help -> Troubleshooting Information" (about:support) page to go to the current Firefox profile folder or use the about:profiles page.

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hello yes about:support takes me to about:profiles and by opening "root directory" i found folder "extensions" and its empty ..health still shows 8 extensions

thnx all for help ..i hope we will soon find solution :)

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Chosen Solution

The Mozilla extensions now seem to be in the program folder:

32-bit Firefox on 64-bit Windows: C:\Program Files (x86)\Mozilla Firefox\browser\features

64-bit Firefox on 64-bit Windows: C:\Program Files\Mozilla Firefox\browser\features

The 8 .xpi files here match up with the "Features" section of the Troubleshooting Information page. As I said before, I suspect the Health Report is counting these Mozilla extensions in its total extensions count.

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thank you

i checked it out and numbers are ok :) there was also extension folder in same directory as browser dir with one extension inside it..not user friendly name so i deleted it something like "23947823948798qweu009.xpi" ..thank you for all the help :)

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Not need to worry about that file in the extensions folder.

  • {972ce4c6-7e08-4474-a285-3208198ce6fd} default theme

This file is a placeholder for the builtin default theme, so deleting this file might cause problems. You can check this in about:addons appearance and ȟeck for errors in the Browser Console.

  • "3-bar" menu button or Tools -> Web Developer