Hi   !

Do you by any chance have an extension installed, like NoScript or Ghostery  ?

If so : would you disable it and see if that will make a difference   ?

If that's not it : If you have security software installed : try and disable it and see if that will do the trick.

Also:

If you are using a Private Window for that page, do you see the shield icon toward the left end of the address bar? That icon indicates that the Tracking Protection feature is being applied, and in my test, that will block the form from appearing. More info: What happened to Tracking Protection?.

Thanks to both of you for responding so quickly. Nope, I don't have NoScript or Ghostery installed. I do have Webroot Secure Anywhere installed. I disabled it and restarted my Mac, but still no luck. As for Private Window -- I'm not using that, either. I've used Firefox for years. This started an upgrade or two ago. Any other ideas?

In order for the form to appear, it seems both that files from both of the following servers must be allowed. Can you load these files using their direct links?

http://c.cdnma.com/apps/capture.js

http://dlut3lsiqvb0g.cloudfront.net/apps/assets/form.js

If not, do you get a specific error message?

When I click on each of the files, I see many, many lines of code. The first file starts with: var $__MA = (function () { var MA = { d: document, dt: new Date(), and ends with: if (typeof(w.MAdoWistia)==u||w.MAdoWistia){$__MA.attachWistiaVideos()} if (typeof(w.MAdoYouTube)==u||w.MAdoYouTube){$__MA.checkForYouTubeVideos()} if (typeof(w.MAdoVimeo)==u||w.MAdoVimeo){$__MA.checkForVimeoVideos()} } })(); The second file starts with: (function() { function g(a){var b=typeof a;if("object"==b)if(a){if(a instanceof Array)return"array";if(a instanceof Object)return b;var c=Object.prototype.toString.call(a);if("[object Window]"==c)return"object"; and ends with: }

var s = document.getElementsByTagName('script')[0]; s.parentNode.insertBefore(e, s); } There's no error message with either of the files.

Hmm, they load directly, but either they don't load or don't run within the context of the other page. Strange.

Do you recall ever making any changes to how Firefox handles "third party" cookies or other privacy-related settings?

In the Privacy pane... Tracking - I've checked "Use Tracking Protection in Private Windows." History - I've selected "Never remember history." (Maybe that's it? With the never remember, it appears that there's no option to do anything with cookies. In previous versions, I seem to remember that dealing with cookies was an option separate from whether the browser history was retained.) for Location Bar, I have nothing checked.

"Firefox will: Never remember history" sets automatic private browsing. Cookies are retained as long as at least one window is open in your session, then dumped when you close the last window. However, you might still not be allowing third party cookies. If you change to "Firefox will: Use custom settings for history" can you change that setting or is it grayed?

Yay! That's it! I changed History to "Use custom settings for history" and the form showed up. Thanks so much for your persistence in helping me solve this!

Glad your problem is solved   !

Would you be a dear and mark jscher2000's last post as  'Chosen Solution'   ? That way others, with the same problem, will know and might benefit from it.

Thank you in advance   !