Firefox Close Crash Stackhash_0a9e
My Firefox browser is running rev 54.0.1. Every time I close it it crashes in fault module StackHash_0a9e.
I cleared out my win 7 ultra temp file. I loaded Firefox in safe mode. I did a Firefox refresh. It still continues to crash when closing. Any suggestions? Problem Event Name: BEX
Application Name: firefox.exe Application Version: 54.0.1.6388 Application Timestamp: 5953d1f8 Fault Module Name: StackHash_0a9e Fault Module Version: 0.0.0.0 Fault Module Timestamp: 00000000 Exception Offset: 000000b4 Exception Code: c0000005 Exception Data: 00000008 OS Version: 6.1.7601.2.1.0.256.1 Locale ID: 1033 Additional Information 1: 0a9e Additional Information 2: 0a9e372d3b4ad19135b953a78882e789 Additional Information 3: 0a9e Additional Information 4: 0a9e372d3b4ad19135b953a78882e789
All Replies (6)
It could be either a corrupted install or maybe a malware problem. Have you tried cleaning up your registries and re-downloading a fresh copy of Firefox?
Additionally, you could do a scan with Malwarebytes and AdwCleaner to confirm any potential issues on malware front. Let me know how it goes.
There were no Malwarebyte issues found.
Could you be more specific about your suggestion to "clean up the registries". Do I need to wipe out all firefox registry entries and then download a fresh copy of Firefox? Firefox currently automatically loads the next update when it is posted on the server.
Some users with shutdown crashes have reported a new incompatibility between Firefox 54 and either:
- Spybot S&D Immunize feature
- Malwarebytes Anti-Exploit
Do you have either of those security programs? See: Latest firefox update has stopped working error message everytime I close it.
Yes The crash when closing problem appears to be caused by Malwarebytes ver: 3.1.2.1733 when the "Exploit protect" is turned ON. When it is "ON" Firefox crashes; when it is off Firefox does not crash.
Thanks for the guidance. I can't say the problem is fixed, but I now know the specific conflict. I'm unwilling to turn Malware bytes Exploit Off. I'd rather have Firefox crash or move to different browser.
I believe Anti-Exploit allows you to exclude specific programs. On the other hand, if you aren't noticing any problems running Firefox, or any data loss, and you make regular backups of your profile, you could tolerate the current situation until some kind of compatibility solution is rolled out.
Corrupted registry cleanups and cached files are slightly a long shot and can cause damage. That is why I didn't put an explicit explanation as to how and why it should be done.
And my bad for completely forgetting anti-exploit. While it is a very good layer of security to have, a lot of programs have compatibility issues with it. Glad you sorted out the issue.