Can't use Firefox to access my Yahoo mail
I don't want to waste your time on this issue but starting last night I could NOT login in to my Yahoo mail account no matter what I tried. I finally called AT&T tech support and after many hours and two techs I was told to use another browser, which I did.
I have NO idea what caused this problem. Never had this problem before. Checked the cookies, etc. rebooted my Pc and tried everything I could. The second tech person told me to use another browser which I did and can get into my Yahoo mail.
Very upsetting. Firefox was the only browser I've used for years.
Does anyone have any idea what option I may have missed as well as the two tech people? Could it be an update to Firefox ?
All Replies (2)
Hi, try deleting ALL references to Yahoo. To do that, open the 3-bar menu, choose History (looks like a clock), then click the Show All History link at the bottom of the list to open the Library window. Search for the website you want to clear by typing its name in the Search History field in the top-right corner, then press Enter. Now in the search results, right-click on the site you want to remove, and select Forget About This Site. (Browsing and download history, cookies, cache, active logins, passwords, saved form data, exceptions for cookies, images and pop-ups for that site will be removed). Give it a minute to complete the deletion, then try the site (not from an old bookmark) again. More - Delete browsing, search and download history on Firefox.
If the above doesn't help, try Firefox Safe Mode to see if the problem goes away. Firefox Safe Mode is a troubleshooting mode that temporarily turns off hardware acceleration, resets some settings, and disables add-ons (extensions and themes).
If Firefox is open, you can restart in Firefox Safe Mode from the Help menu:
- Click the menu button
, click Help 
and select Restart with Add-ons Disabled.
If Firefox is not running, you can start Firefox in Safe Mode as follows:
- On Windows: Hold the Shift key when you open the Firefox desktop or Start menu shortcut.
- On Mac: Hold the option key while starting Firefox.
- On Linux: Quit Firefox, go to your Terminal and run firefox -safe-mode
(you may need to specify the Firefox installation path e.g. /usr/lib/firefox)
When the Firefox Safe Mode window appears, select "Start in Safe Mode".
If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension, theme, or hardware acceleration. Please follow the steps in the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article to find the cause.
To exit Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.
When you figure out what's causing your issues, please let us know. It might help others with the same problem. Thank you!
Scribe, thanks so much for responding.
Last night, being so frustrated I saw a troubleshooting item about Refreshing Firefox. Of course I am now trying to install my Add-Ons that were removed.
But the good thing, I can now get into my Yahoo email account. At first I was going to download an earlier version of Firefox but read that was not a good idea.
Refresh seems to have done the trick. Wish I knew why this happened in the first place. Checking after each Add on to see if any of those were the issue.
Thanks again. I will print off your instructions in case this happens again.