Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

An error occurred during a connection to mail.live.com

  • 1 reply
  • 20 have this problem
  • 1 view
  • Last reply by cor-el

more options

I have never had any problem with connecting to http://www.live.com before today. Now I am getting this error:

An error occurred during a connection to mail.live.com. Invalid OCSP signing certificate in OCSP response. Error code: SEC_ERROR_OCSP_INVALID_SIGNING_CERT

   The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
   Please contact the website owners to inform them of this problem.

I have no idea how to contact the owners of live.com. Is there anything else I can try to resolve this? Thank you.

I have never had any problem with connecting to http://www.live.com before today. Now I am getting this error: An error occurred during a connection to mail.live.com. Invalid OCSP signing certificate in OCSP response. Error code: SEC_ERROR_OCSP_INVALID_SIGNING_CERT The page you are trying to view cannot be shown because the authenticity of the received data could not be verified. Please contact the website owners to inform them of this problem. I have no idea how to contact the owners of live.com. Is there anything else I can try to resolve this? Thank you.

All Replies (1)

more options

I can replicate this problem. This looks like a problem with OCSP stapling on the server because it works when I disable this feature in Firefox.

You can temporarily toggle this pref to false on the about:config page to see if that works for you. It is best to reset this pref via the right-click context menu once you are done with the Outlook website.

  • security.ssl.enable_ocsp_stapling = false

You can open the about:config page via the location/address bar. You can accept the warning and click "I'll be careful" to continue.