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New Outlook Dec 23 2016 won't open with Firefox but is OK on IE

  • 5 replies
  • 6 have this problem
  • 5 views
  • Last reply by FredMcD

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I open my e-mail using https://login.live.com/login. Used to work fine until Dec 24, 2016. Now all I get is a blue banner at top and the word OUTLOOK. Nothing else happens. Same URL works fine in IE.

I open my e-mail using https://login.live.com/login. Used to work fine until Dec 24, 2016. Now all I get is a blue banner at top and the word OUTLOOK. Nothing else happens. Same URL works fine in IE.

Chosen solution

Many site issues can be caused by corrupt cookies or cache.

  • Clear the Cache and
  • Remove Cookies
    Warning ! ! This will log you out of sites you're logged in to.

Type about:preferences<Enter> in the address bar.

  • Cookies; Select Privacy. Under History, select Firefox will Use Custom Settings. Press the button on the right side called Show Cookies. Use the search bar to look for the site. Note; There may be more than one entry. Remove All of them.
  • Cache; Select Advanced > Network. Across from Cached Web Content, Press Clear Now.

If there is still a problem, Start Firefox in Safe Mode {web link} A small dialog should appear. Click Start In Safe Mode (not Refresh). While you are in safe mode;

Type about:preferences#advanced<Enter> in the address bar.

Under Advanced, Select General. Look for and turn off Use Hardware Acceleration.

Poke around safe websites. Are there any problems?

Then restart.

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All Replies (5)

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Try using just https://login.live.com and after you are logged in, save the address as a bookmark.

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The URL you suggested gets me to the main Microsoft account page, after entering my username and password. On that page I found "Looking for your Microsoft email? followed by a link "view inbox". Clicking that gets me to the same hang up page I described earlier.

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Chosen Solution

Many site issues can be caused by corrupt cookies or cache.

  • Clear the Cache and
  • Remove Cookies
    Warning ! ! This will log you out of sites you're logged in to.

Type about:preferences<Enter> in the address bar.

  • Cookies; Select Privacy. Under History, select Firefox will Use Custom Settings. Press the button on the right side called Show Cookies. Use the search bar to look for the site. Note; There may be more than one entry. Remove All of them.
  • Cache; Select Advanced > Network. Across from Cached Web Content, Press Clear Now.

If there is still a problem, Start Firefox in Safe Mode {web link} A small dialog should appear. Click Start In Safe Mode (not Refresh). While you are in safe mode;

Type about:preferences#advanced<Enter> in the address bar.

Under Advanced, Select General. Look for and turn off Use Hardware Acceleration.

Poke around safe websites. Are there any problems?

Then restart.

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I could not get Advanced button to repond, maybe some kind of administator privileges are required (I'm on my own PC however).

Anyway I solved the original problem by using the Refresh option in Firefox. Now the Outlook site and inbox opens as it should.

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That was very good work. Well done. Please flag your last post as Solved Problem so others will know.