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Firefox keeps crashing. I uninstalled/reinstalled/reset in safemode, crashing on startup

  • 5 replies
  • 4 have this problem
  • 1 view
  • Last reply by FredMcD

wariatkks
wariatkks
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Please help me get Firefox up. Since few days, I have not been able to open Firefox. I read several articles on how to fix it and I tried but had no success. Here is what I've tried so far:

-Uninstall -Delete program folder -Reinstall (also reinstall in safe mode),

I started computer in safe mode and then at 1st time FF crashes but i was able to open it in safe/recovery mode and for this moment I'm able to open FF but only when i start computer in safe mode. In normal mode it crashes every time at startup. I can't open it in safe mode (also crash).

Still wouldn't open -Reset FireFox in SafeMode, still wouldn't open

My crash reports: 0f2aed19-2a5e-4766-a5d2-370a74c7900c 3e0cbd39-e774-40ee-85de-ddeeff660a52 23af787a-11e7-4a0b-980c-cafed0f1b4e8 196d8d7b-8b21-4cc9-83e4-433e6bd43fe1 266d16c7-3834-4365-9918-dfb1ef148d47 c534af4f-fecf-49e3-955e-c4a388bf0b9b d22b2dc3-431c-43d4-80b3-d219e72da9eb df843966-e123-470c-a5ab-3dcb6e8328d4

One of them: crash.main.2 1479379784 7bd5c900-3e8e-4c38-ab83-9ff772566ca0 TelemetrySessionId=98273ea1-bfdd-4e30-93eb-fe81979c1f59 TelemetryEnvironment={"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"x86","buildId":"20161104212021","version":"50.0","vendor":"Mozilla","platformVersion":"50.0","xpcomAbi":"x86-msvc","hotfixVersion":null},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":16272,"virtualMaxMB":4096,"cpu":{"count":4,"cores":2,"vendor":"GenuineIntel","family":6,"model":61,"stepping":4,"l2cacheKB":256,"l3cacheKB":3072,"speedMHz":2295,"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2","hasAVX","hasAVX2"]},"os":{"name":"Windows_NT","version":"10.0","locale":"pl-PL","servicePackMajor":0,"servicePackMinor":0,"windowsBuildNumber":10586,"windowsUBR":545,"installYear":2016},"hdd":{"profile":{"model":"SAMSUNG SSD PM871 mSATA 256GB","revision":"EMT43D0Q"},"binary":{"model":"SAMSUNG SSD PM871 mSATA 256GB","revision":"EMT43D0Q"},"system":{"model":"SAMSUNG SSD PM871 mSATA 256GB","revision":"EMT43D0Q"}},"gfx":{"D2DEnabled":false,"DWriteEnabled":false,"adapters":[{"description":"Intel(R) HD Graphics 5500","vendorID":"0x8086","deviceID":"0x1616","subsysID":"062d1028","RAM":null,"driver":"igdumdim64 igd10iumd64 igd10iumd64 igd12umd64 igdumdim32 igd10iumd32 igd10iumd32 igd12umd32","driverVersion":"20.19.15.4390","driverDate":"2-18-2016","GPUActive":true}],"monitors":[{"screenWidth":1366,"screenHeight":768,"refreshRate":60,"pseudoDisplay":false},{"screenWidth":1920,"screenHeight":1200,"refreshRate":59,"pseudoDisplay":false},{"screenWidth":1920,"screenHeight":1200,"refreshRate":59,"pseudoDisplay":false}],"features":{"compositor":"none","d3d11":{"status":"unavailable"},"d2d":{"status":"unavailable","version":"1.1"}}},"isWow64":true},"settings":{"blocklistEnabled":true,"e10sEnabled":true,"e10sCohort":"test","telemetryEnabled":false,"locale":"pl","update":{"channel":"release","enabled":true,"autoDownload":true},"userPrefs":{"browser.cache.disk.capacity":1048576,"browser.newtabpage.enhanced":true},"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":true},"profile":{}} ProductName=Firefox Version=50.0 ReleaseChannel=release BuildID=20161104212021 ProductID={ec8030f7-c20a-464f-9b0e-13a3a9e97384} CrashTime=1479379784 UptimeTS=1.331099352 SecondsSinceLastCrash=564 BlockedDllList= User32BeforeBlocklist=1 SystemMemoryUsePercentage=27 TotalVirtualMemory=4294836224 AvailableVirtualMemory=3969073152 TotalPageFile=34242711552 AvailablePageFile=29267972096 TotalPhysicalMemory=17062842368 AvailablePhysicalMemory=12352434176 


Please HELP:(
Please help me get Firefox up. Since few days, I have not been able to open Firefox. I read several articles on how to fix it and I tried but had no success. Here is what I've tried so far: -Uninstall -Delete program folder -Reinstall (also reinstall in safe mode), I started computer in safe mode and then at 1st time FF crashes but i was able to open it in safe/recovery mode and for this moment I'm able to open FF but only when i start computer in safe mode. In normal mode it crashes every time at startup. I can't open it in safe mode (also crash). Still wouldn't open -Reset FireFox in SafeMode, still wouldn't open My crash reports: 0f2aed19-2a5e-4766-a5d2-370a74c7900c 3e0cbd39-e774-40ee-85de-ddeeff660a52 23af787a-11e7-4a0b-980c-cafed0f1b4e8 196d8d7b-8b21-4cc9-83e4-433e6bd43fe1 266d16c7-3834-4365-9918-dfb1ef148d47 c534af4f-fecf-49e3-955e-c4a388bf0b9b d22b2dc3-431c-43d4-80b3-d219e72da9eb df843966-e123-470c-a5ab-3dcb6e8328d4 One of them: crash.main.2 1479379784 7bd5c900-3e8e-4c38-ab83-9ff772566ca0 TelemetrySessionId=98273ea1-bfdd-4e30-93eb-fe81979c1f59 TelemetryEnvironment={"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"x86","buildId":"20161104212021","version":"50.0","vendor":"Mozilla","platformVersion":"50.0","xpcomAbi":"x86-msvc","hotfixVersion":null},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":16272,"virtualMaxMB":4096,"cpu":{"count":4,"cores":2,"vendor":"GenuineIntel","family":6,"model":61,"stepping":4,"l2cacheKB":256,"l3cacheKB":3072,"speedMHz":2295,"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2","hasAVX","hasAVX2"]},"os":{"name":"Windows_NT","version":"10.0","locale":"pl-PL","servicePackMajor":0,"servicePackMinor":0,"windowsBuildNumber":10586,"windowsUBR":545,"installYear":2016},"hdd":{"profile":{"model":"SAMSUNG SSD PM871 mSATA 256GB","revision":"EMT43D0Q"},"binary":{"model":"SAMSUNG SSD PM871 mSATA 256GB","revision":"EMT43D0Q"},"system":{"model":"SAMSUNG SSD PM871 mSATA 256GB","revision":"EMT43D0Q"}},"gfx":{"D2DEnabled":false,"DWriteEnabled":false,"adapters":[{"description":"Intel(R) HD Graphics 5500","vendorID":"0x8086","deviceID":"0x1616","subsysID":"062d1028","RAM":null,"driver":"igdumdim64 igd10iumd64 igd10iumd64 igd12umd64 igdumdim32 igd10iumd32 igd10iumd32 igd12umd32","driverVersion":"20.19.15.4390","driverDate":"2-18-2016","GPUActive":true}],"monitors":[{"screenWidth":1366,"screenHeight":768,"refreshRate":60,"pseudoDisplay":false},{"screenWidth":1920,"screenHeight":1200,"refreshRate":59,"pseudoDisplay":false},{"screenWidth":1920,"screenHeight":1200,"refreshRate":59,"pseudoDisplay":false}],"features":{"compositor":"none","d3d11":{"status":"unavailable"},"d2d":{"status":"unavailable","version":"1.1"}}},"isWow64":true},"settings":{"blocklistEnabled":true,"e10sEnabled":true,"e10sCohort":"test","telemetryEnabled":false,"locale":"pl","update":{"channel":"release","enabled":true,"autoDownload":true},"userPrefs":{"browser.cache.disk.capacity":1048576,"browser.newtabpage.enhanced":true},"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":true},"profile":{}} ProductName=Firefox Version=50.0 ReleaseChannel=release BuildID=20161104212021 ProductID={ec8030f7-c20a-464f-9b0e-13a3a9e97384} CrashTime=1479379784 UptimeTS=1.331099352 SecondsSinceLastCrash=564 BlockedDllList= User32BeforeBlocklist=1 SystemMemoryUsePercentage=27 TotalVirtualMemory=4294836224 AvailableVirtualMemory=3969073152 TotalPageFile=34242711552 AvailablePageFile=29267972096 TotalPhysicalMemory=17062842368 AvailablePhysicalMemory=12352434176 Please HELP:(

Chosen solution

thank you. unfortunately these crashes will be caused by websense security software running on your system and negatively affecting firefox.

according to some reports this might be fixed with newer versions of websense, so you might want to get into contact with your it department if they could roll-out an updated version of websense. otherwise firefox esr might also be an option: Old versions of Websense cause startup crashes in Firefox

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All Replies (5)

philipp
philipp
  • Moderator
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We're sorry to hear that your Firefox seems to be crashing when you open it. Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash.

  1. On the keyboard, press [Windows] The image "Windows key" does not exist. + [R]. This should bring up a Run window that contains a text field.
  2. In that text field, type %APPDATA% and press Enter. An explorer window should open.
  3. From that explorer window, double-click on the Mozilla folder, then double-click on Firefox and then on Crash reports. Double-click on submitted.
  4. Now, you should see a list of files that contain reports. Go to View > Arrange Icons by > Modified to get the most recent files at the top of the window.
  5. Open the most recent 5 files with a text editor and copy the IDs.
  6. Paste each ID with bp- into the reply window on the forums.

Thanks in advance!

You can find more information and troubleshooting steps in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

wariatkks
wariatkks Question owner
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philipp powiedział

We're sorry to hear that your Firefox seems to be crashing when you open it. Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash.
  1. On the keyboard, press [Windows] The image "Windows key" does not exist. + [R]. This should bring up a Run window that contains a text field.
  2. In that text field, type %APPDATA% and press Enter. An explorer window should open.
  3. From that explorer window, double-click on the Mozilla folder, then double-click on Firefox and then on Crash reports. Double-click on submitted.
  4. Now, you should see a list of files that contain reports. Go to View > Arrange Icons by > Modified to get the most recent files at the top of the window.
  5. Open the most recent 5 files with a text editor and copy the IDs.
  6. Paste each ID with bp- into the reply window on the forums.
Thanks in advance! You can find more information and troubleshooting steps in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

bp-4b9b2943-e7c6-4de4-8b9e-3c0282161117 bp-6ce335e7-58b0-4337-9046-837332161117 bp-9b122197-caed-49fe-b52b-081962161117 bp-9214bed8-0b8d-4e90-b241-990232161117

philipp
philipp
  • Moderator
more options

Chosen Solution

thank you. unfortunately these crashes will be caused by websense security software running on your system and negatively affecting firefox.

according to some reports this might be fixed with newer versions of websense, so you might want to get into contact with your it department if they could roll-out an updated version of websense. otherwise firefox esr might also be an option: Old versions of Websense cause startup crashes in Firefox

wariatkks
wariatkks Question owner
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Thanks! Problem was as You mention websense (Forcepoint), after uninstall it FF works fine.

FredMcD
FredMcD
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Hello,

I am glad to hear that your problem has been resolved. If you haven't already, please select the answer that solves the problem. This will help other users with similar problems find the solution more easily.

Thank you for contacting Mozilla Support.