Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

firefox graphically mixed up

  • 6 replies
  • 2 have this problem
  • 56 views
  • Last reply by HusseinOj

more options

I used firefox version 50 and i don't know why the firefox graphically mixed up on my system and when i restart the app it's become good right now i have firebug extention on it and it's default plugins thanks

I used firefox version 50 and i don't know why the firefox graphically mixed up on my system and when i restart the app it's become good right now i have firebug extention on it and it's default plugins thanks

All Replies (6)

more options

HusseinOj said

why the firefox graphically mixed up

Please explain the problem in detail.

more options

i don't know how does it happen i shared a screenshot on postimage website here is the link https://s16.postimg.org/7e39zcgo5/Untitled.png

more options

We are currently aware of this bug. Please see bug 1304360 for more information about the situation.

This issue can currently be solved by disabling hardware acceleration on Firefox.

The developers need your help to solve this issue. If possible, can you please enter about:support in the Firefox address bar. This page contains information about your system and Firefox. Please click the Copy Text To Clipboard button, and paste the information into this thread. This will help the developers to discover the cause of the issue and create a potential patch.

Thanks in advance for your assistance with this bug. Sorry for any inconvenience.

more options

hi, this isn't exactly bug 1304360 (the underlying cause there got disabled in firefox 49 & 50), but something that looks similar...

the data from about:support would indeed be helpful though!

more options

Also please Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac=Options)
key, and then starting Firefox. A small dialog should appear. Click Start In Safe Mode (not Refresh).

Is the problem still there?

more options

Application Basics


Name: Firefox Version: 50.0 Build ID: 20161104212021 Update Channel: release User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:50.0) Gecko/20100101 Firefox/50.0 OS: Windows_NT 10.0 Multiprocess Windows: 1/1 (Enabled by default) Safe Mode: false

Crash Reports for the Last 3 Days


All Crash Reports

Extensions


Name: Application Update Service Helper Version: 1.0 Enabled: true ID: aushelper@mozilla.org

Name: Firebug Version: 2.0.18 Enabled: true ID: firebug@software.joehewitt.com

Name: Multi-process staged rollout Version: 1.5 Enabled: true ID: e10srollout@mozilla.org

Name: Pocket Version: 1.0.5 Enabled: true ID: firefox@getpocket.com

Name: Web Compat Version: 1.0 Enabled: true ID: webcompat@mozilla.org

Name: Ask Toolbar Version: 3.6.6.117 Enabled: false ID: toolbar@ask.com

Name: IDM CC Version: 7.1.1 Enabled: false ID: mozilla_cc@internetdownloadmanager.com

Graphics


Features Compositing: Direct3D 11 Asynchronous Pan/Zoom: wheel input enabled WebGL Renderer: Google Inc. -- ANGLE (NVIDIA GeForce 920MX Direct3D11 vs_5_0 ps_5_0) WebGL2 Renderer: (no info) Hardware H264 Decoding: No; Hardware video decoding disabled or blacklisted Audio Backend: wasapi Direct2D: true DirectWrite: true (10.0.10240.17146) GPU #1 Active: Yes Description: Intel(R) HD Graphics 520 Vendor ID: 0x8086 Device ID: 0x1916 Driver Version: 20.19.15.4416 Driver Date: 3-23-2016 Drivers: igdumdim64 igd10iumd64 igd10iumd64 igd12umd64 igdumdim32 igd10iumd32 igd10iumd32 igd12umd32 Subsys ID: 12f01043 RAM: Unknown GPU #2 Active: No Description: NVIDIA GeForce 920MX Vendor ID: 0x10de Device ID: 0x134f Driver Version: 21.21.13.7306 Driver Date: 10-1-2016 Drivers: nvd3dumx,nvwgf2umx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um,nvwgf2um Subsys ID: 11ee1043 RAM: 1024 Diagnostics AzureCanvasAccelerated: 0 AzureCanvasBackend: direct2d 1.1 AzureContentBackend: direct2d 1.1 AzureFallbackCanvasBackend: cairo failures: [GFX1-]: VendorIDMismatch V 0x8086 0x10de Decision Log D3D9_COMPOSITING: disabled by default: Disabled by default


Failure Log (#0) Error: VendorIDMismatch V 0x8086 0x10de

Important Modified Preferences


accessibility.typeaheadfind.flashBar: 0 browser.cache.disk.capacity: 358400 browser.cache.disk.filesystem_reported: 1 browser.cache.disk.hashstats_reported: 1 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.cache.frecency_experiment: 4 browser.download.importedFromSqlite: true browser.places.smartBookmarksVersion: 8 browser.sessionstore.upgradeBackup.latestBuildID: 20161104212021 browser.startup.homepage_override.buildID: 20161104212021 browser.startup.homepage_override.mstone: 50.0 browser.tabs.remote.autostart.2: true browser.urlbar.daysBeforeHidingSuggestionsPrompt: 0 browser.urlbar.lastSuggestionsPromptDate: 20161014 dom.apps.lastUpdate.buildID: 20161019084923 dom.apps.lastUpdate.mstone: 49.0.2 dom.apps.reset-permissions: true extensions.lastAppVersion: 50.0 font.internaluseonly.changed: false gfx.crash-guard.d3d11layers.appVersion: 50.0 gfx.crash-guard.d3d11layers.deviceID: 0x1916 gfx.crash-guard.d3d11layers.driverVersion: 20.19.15.4416 gfx.crash-guard.d3d11layers.feature-d2d: true gfx.crash-guard.d3d11layers.feature-d3d11: true gfx.crash-guard.status.d3d11layers: 2 gfx.crash-guard.status.d3d11video: 2 gfx.crash-guard.status.d3d9video: 2 media.benchmark.vp9.fps: 130 media.benchmark.vp9.versioncheck: 1 media.gmp-eme-adobe.abi: x86-msvc-x64 media.gmp-eme-adobe.lastUpdate: 1476173849 media.gmp-eme-adobe.version: 17 media.gmp-manager.buildID: 20161104212021 media.gmp-manager.lastCheck: 1479318596 media.gmp-widevinecdm.abi: x86-msvc-x64 media.gmp-widevinecdm.lastUpdate: 1476268288 media.gmp-widevinecdm.version: 1.4.8.903 media.gmp.storage.version.observed: 1 media.hardware-video-decoding.failed: true media.webrtc.debug.log_file: C:\Users\DEVELO~1\AppData\Local\Temp\WebRTC.log network.cookie.prefsMigrated: true network.predictor.cleaned-up: true places.database.lastMaintenance: 1479135158 places.history.expiration.transient_current_max_pages: 67002 plugin.disable_full_page_plugin_for_types: application/pdf plugin.importedState: true privacy.cpd.cookies: false privacy.cpd.downloads: false privacy.cpd.formdata: false privacy.cpd.history: false privacy.cpd.offlineApps: true privacy.cpd.sessions: false security.sandbox.content.tempDirSuffix: {2135992d-df4f-454d-a5f7-3d2c92918fcd} services.sync.declinedEngines: storage.vacuum.last.index: 1 storage.vacuum.last.places.sqlite: 1478891101 ui.osk.debug.keyboardDisplayReason: IKPOS: Touch screen not found.

Important Locked Preferences


Places Database


JavaScript


Incremental GC: true

Accessibility


Activated: false Prevent Accessibility: 0

Library Versions


NSPR Expected minimum version: 4.12 Version in use: 4.12

NSS Expected minimum version: 3.26.2 Version in use: 3.26.2

NSSSMIME Expected minimum version: 3.26.2 Version in use: 3.26.2

NSSSSL Expected minimum version: 3.26.2 Version in use: 3.26.2

NSSUTIL Expected minimum version: 3.26.2 Version in use: 3.26.2

Experimental Features


Sandbox


Content Process Sandbox Level: 1