Text in an email (using Gmail) or other apps (e.g. NYTimes) is interrupted by patterns of long vertical lines.
This problem appears to occur randomly on some but not all text. It does not seem to occur on Word documents or when using Adobe Reader. It seems to occur when using apps with Firefox. I have not tried any other browser as yet.
Chosen solution
We are currently aware of this bug. Please see bug 1304360 for more information about the situation.
This issue can currently be solved by disabling hardware acceleration on Firefox.
The developers need your help to solve this issue. If possible, can you please enter about:support in the Firefox address bar. This page contains information about your system and Firefox. Please click the Copy Text To Clipboard button and paste the information into this thread. This will help the developers to discover the cause of the issue and create a potential patch.
Thanks in advance for your assistance with this bug. Sorry for any inconvenience.
Read this answer in context 👍 1All Replies (6)
Chosen Solution
We are currently aware of this bug. Please see bug 1304360 for more information about the situation.
This issue can currently be solved by disabling hardware acceleration on Firefox.
The developers need your help to solve this issue. If possible, can you please enter about:support in the Firefox address bar. This page contains information about your system and Firefox. Please click the Copy Text To Clipboard button and paste the information into this thread. This will help the developers to discover the cause of the issue and create a potential patch.
Thanks in advance for your assistance with this bug. Sorry for any inconvenience.
I hope the information below is what was requested in the email from FredMcD. Thanks for your help. aliceg
Application Basics
Name: Firefox Version: 49.0.1 Build ID: 20160922113459 Update Channel: release User Agent: Mozilla/5.0 (Windows NT 6.0; rv:49.0) Gecko/20100101 Firefox/49.0 OS: Windows_NT 6.0 Multiprocess Windows: 2/2 (Enabled by default) Safe Mode: false
Crash Reports for the Last 3 Days
All Crash Reports (including 1 pending crash in the given time range)
Extensions
Name: Multi-process staged rollout Version: 1.3 Enabled: true ID: e10srollout@mozilla.org
Name: Pocket Version: 1.0.4 Enabled: true ID: firefox@getpocket.com
Name: Web Compat Version: 1.0 Enabled: true ID: webcompat@mozilla.org
Name: Firefox Hotfix Version: 20160826.01 Enabled: false ID: firefox-hotfix@mozilla.org
Name: Microsoft .NET Framework Assistant Version: 0.0.0 Enabled: false ID: {20a82645-c095-46ed-80e3-08825760534b}
Graphics
Features Compositing: Basic Asynchronous Pan/Zoom: wheel input enabled WebGL Renderer: Google Inc. -- ANGLE (Mobile Intel(R) 4 Series Express Chipset Family Direct3D9Ex vs_3_0 ps_3_0) Hardware H264 Decoding: No; Hardware video decoding disabled or blacklisted Direct2D: Blocked for your graphics driver version. DirectWrite: false (7.0.6002.23845) GPU #1 Active: Yes Description: Mobile Intel(R) 4 Series Express Chipset Family Vendor ID: 0x8086 Device ID: 0x2a42 Driver Version: 8.15.10.2202 Driver Date: 8-25-2010 Drivers: igdumdx32 igd10umd32 Subsys ID: 02a01028 RAM: Unknown
Diagnostics AzureCanvasAccelerated: 0 AzureCanvasBackend: skia AzureContentBackend: cairo AzureFallbackCanvasBackend: cairo Decision Log HW_COMPOSITING: disabled by user: Disabled by pref D3D11_COMPOSITING: unavailable by default: Hardware compositing is disabled D3D9_COMPOSITING: unavailable by default: Hardware compositing is disabled DIRECT2D: unavailable by default: Direct2D requires Direct3D 11 compositing D3D11_HW_ANGLE: unavailable by default: D3D11 compositing is disabled disabled by env: D3D11 compositing is disabled
Important Modified Preferences
accessibility.typeaheadfind.flashBar: 0 browser.cache.disk.capacity: 358400 browser.cache.disk.filesystem_reported: 1 browser.cache.disk.hashstats_reported: 1 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.cache.frecency_experiment: 1 browser.download.importedFromSqlite: true browser.places.smartBookmarksVersion: 8 browser.sessionstore.upgradeBackup.latestBuildID: 20160922113459 browser.startup.homepage_override.buildID: 20160922113459 browser.startup.homepage_override.mstone: 49.0.1 browser.tabs.remote.autostart.2: true browser.urlbar.daysBeforeHidingSuggestionsPrompt: 0 browser.urlbar.lastSuggestionsPromptDate: 20160912 dom.apps.lastUpdate.buildID: 20160922113459 dom.apps.lastUpdate.mstone: 49.0.1 dom.apps.reset-permissions: true dom.mozApps.used: true extensions.lastAppVersion: 49.0.1 font.size.variable.x-western: 15 gfx.blacklist.direct2d: 3 gfx.blacklist.direct2d.failureid: FEATURE_FAILURE_DL_BLACKLIST_g984 gfx.crash-guard.d3d11layers.appVersion: 49.0.1 gfx.crash-guard.d3d11layers.deviceID: 0x2a42 gfx.crash-guard.d3d11layers.driverVersion: 8.15.10.2202 gfx.crash-guard.d3d11layers.feature-d2d: false gfx.crash-guard.d3d11layers.feature-d3d11: true gfx.crash-guard.status.d3d11layers: 2 gfx.direct2d.disabled: true layers.acceleration.disabled: true media.gmp-eme-adobe.abi: x86-msvc-x86 media.gmp-eme-adobe.lastUpdate: 1473169986 media.gmp-eme-adobe.version: 17 media.gmp-gmpopenh264.abi: x86-msvc-x86 media.gmp-gmpopenh264.lastUpdate: 1473169987 media.gmp-gmpopenh264.version: 1.6 media.gmp-manager.buildID: 20160922113459 media.gmp-manager.lastCheck: 1476145780 media.gmp-widevinecdm.abi: x86-msvc-x86 media.gmp-widevinecdm.lastUpdate: 1474822273 media.gmp-widevinecdm.version: 1.4.8.903 media.gmp.storage.version.observed: 1 media.hardware-video-decoding.failed: false media.webrtc.debug.aec_log_dir: C:\Users\aliceg\AppData\Local\Temp media.webrtc.debug.log_file: C:\Users\aliceg\AppData\Local\Temp\WebRTC.log network.cookie.prefsMigrated: true network.predictor.cleaned-up: true places.database.lastMaintenance: 1475690828 places.history.expiration.transient_current_max_pages: 79434 plugin.disable_full_page_plugin_for_types: application/pdf plugin.importedState: true print.printer_HP_ENVY_5530_series_(Network_Copy_1).print_bgcolor: false print.printer_HP_ENVY_5530_series_(Network_Copy_1).print_bgimages: false print.printer_HP_ENVY_5530_series_(Network_Copy_1).print_duplex: -437918235 print.printer_HP_ENVY_5530_series_(Network_Copy_1).print_edge_bottom: 0 print.printer_HP_ENVY_5530_series_(Network_Copy_1).print_edge_left: 0 print.printer_HP_ENVY_5530_series_(Network_Copy_1).print_edge_right: 0 print.printer_HP_ENVY_5530_series_(Network_Copy_1).print_edge_top: 0 print.printer_HP_ENVY_5530_series_(Network_Copy_1).print_evenpages: true print.printer_HP_ENVY_5530_series_(Network_Copy_1).print_footercenter: print.printer_HP_ENVY_5530_series_(Network_Copy_1).print_footerleft: &PT print.printer_HP_ENVY_5530_series_(Network_Copy_1).print_footerright: &D print.printer_HP_ENVY_5530_series_(Network_Copy_1).print_headercenter: print.printer_HP_ENVY_5530_series_(Network_Copy_1).print_headerleft: &T print.printer_HP_ENVY_5530_series_(Network_Copy_1).print_headerright: &U print.printer_HP_ENVY_5530_series_(Network_Copy_1).print_in_color: true print.printer_HP_ENVY_5530_series_(Network_Copy_1).print_margin_bottom: 0.5 print.printer_HP_ENVY_5530_series_(Network_Copy_1).print_margin_left: 0.5 print.printer_HP_ENVY_5530_series_(Network_Copy_1).print_margin_right: 0.5 print.printer_HP_ENVY_5530_series_(Network_Copy_1).print_margin_top: 0.5 print.printer_HP_ENVY_5530_series_(Network_Copy_1).print_oddpages: true print.printer_HP_ENVY_5530_series_(Network_Copy_1).print_orientation: 0 print.printer_HP_ENVY_5530_series_(Network_Copy_1).print_page_delay: 50 print.printer_HP_ENVY_5530_series_(Network_Copy_1).print_paper_data: 1 print.printer_HP_ENVY_5530_series_(Network_Copy_1).print_paper_height: -1.00 print.printer_HP_ENVY_5530_series_(Network_Copy_1).print_paper_name: print.printer_HP_ENVY_5530_series_(Network_Copy_1).print_paper_size_unit: 0 print.printer_HP_ENVY_5530_series_(Network_Copy_1).print_paper_width: -1.00 print.printer_HP_ENVY_5530_series_(Network_Copy_1).print_resolution: 600 print.printer_HP_ENVY_5530_series_(Network_Copy_1).print_reversed: false print.printer_HP_ENVY_5530_series_(Network_Copy_1).print_scaling: 1.00 print.printer_HP_ENVY_5530_series_(Network_Copy_1).print_shrink_to_fit: true print.printer_HP_ENVY_5530_series_(Network_Copy_1).print_to_file: false print.printer_HP_ENVY_5530_series_(Network_Copy_1).print_unwriteable_margin_bottom: 0 print.printer_HP_ENVY_5530_series_(Network_Copy_1).print_unwriteable_margin_left: 0 print.printer_HP_ENVY_5530_series_(Network_Copy_1).print_unwriteable_margin_right: 0 print.printer_HP_ENVY_5530_series_(Network_Copy_1).print_unwriteable_margin_top: 0 storage.vacuum.last.index: 1 storage.vacuum.last.places.sqlite: 1475777210
Important Locked Preferences
Places Database
JavaScript
Incremental GC: true
Accessibility
Activated: false Prevent Accessibility: 0
Library Versions
NSPR Expected minimum version: 4.12 Version in use: 4.12
NSS Expected minimum version: 3.25 Version in use: 3.25
NSSSMIME Expected minimum version: 3.25 Version in use: 3.25
NSSSSL Expected minimum version: 3.25 Version in use: 3.25
NSSUTIL Expected minimum version: 3.25 Version in use: 3.25
Experimental Features
aliceg said
All Crash Reports (including 1 pending crash in the given time range)
Some of your crash reports weren’t sent to the Mozilla Servers.
In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it to submit them.
The crash report is several pages of data. We need the report numbers to see the whole report.
Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.
(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)
FredMcD asked me to do the following :
Some of your crash reports weren’t sent to the Mozilla Servers.
In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it to submit them.
The crash report is several pages of data. We need the report numbers to see the whole report.
Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.
I pasted the info into the reply box of Fred's email and sent it, but it was rejected by the mail server. So I am pasting the list of 10 most recent reports here. I hope this is OK. Please let me know if I should do this another way.
bp-f2f0e474-005f-4e81-85d3-5a43e2161013
10/13/2016 3:07 PM
bp-718321be-5336-417f-b792-20eb12161013
10/13/2016 3:07 PM
bp-1484646f-e50f-40cd-a72f-ab13c2161013
10/13/2016 3:06 PM
bp-d3aa97ef-790f-48f4-b6bc-c85332161013
10/13/2016 3:06 PM
bp-3a0bcaa2-82e4-4fd8-b182-928482161013
10/13/2016 3:05 PM
bp-65c7d9bd-7ea1-4d11-a719-c49972161013
10/13/2016 3:05 PM
bp-c751f13d-fcab-4192-b10e-c5cd02161013
10/13/2016 3:05 PM
bp-4f5ecadb-200b-492e-a563-f23802161013
10/13/2016 3:04 PM
bp-11715fe8-baf1-426d-b3c5-c3b2b2161013
10/13/2016 3:02 PM
bp-f4b07697-8315-4256-9807-1f68f2161013
bp-f2f0e474-005f-4e81-85d3-5a43e2161013
10/13/2016 3:07 PM
bp-718321be-5336-417f-b792-20eb12161013
10/13/2016 3:07 PM
bp-1484646f-e50f-40cd-a72f-ab13c2161013
10/13/2016 3:06 PM
bp-d3aa97ef-790f-48f4-b6bc-c85332161013
10/13/2016 3:06 PM
bp-3a0bcaa2-82e4-4fd8-b182-928482161013
10/13/2016 3:05 PM
bp-65c7d9bd-7ea1-4d11-a719-c49972161013
10/13/2016 3:05 PM
bp-c751f13d-fcab-4192-b10e-c5cd02161013
10/13/2016 3:05 PM
bp-4f5ecadb-200b-492e-a563-f23802161013
10/13/2016 3:04 PM
bp-11715fe8-baf1-426d-b3c5-c3b2b2161013
10/13/2016 3:02 PM
bp-f4b07697-8315-4256-9807-1f68f2161013
This forum post is where you should send the message. Thank you.
Product Firefox Release Channel release Version 43.0.2 Build ID 20151221130713 OS Windows Vista
bp-f2f0e474-005f-4e81-85d3-5a43e2161013 Date Processed 2016-10-13
Signature: F1398665248_
Process Type plugin Shockwave Flash Version: 20.0.0.235
Attention Sumo's there are 20 related bug reports ++++++++++++++++++++++++++++++++++++++++++++++ bp-718321be-5336-417f-b792-20eb12161013 bp-1484646f-e50f-40cd-a72f-ab13c2161013 bp-d3aa97ef-790f-48f4-b6bc-c85332161013 bp-3a0bcaa2-82e4-4fd8-b182-928482161013 bp-65c7d9bd-7ea1-4d11-a719-c49972161013
Unable to access reports
See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration
The crash report shows you are using Version 43.0.2 Is this correct? Why such an old version?