Mozilla does not start after v.49 installed - "mozglue.dll not found"
Hi!
After I had installed the latest Russian version on my Sony VAIO Z (PGP 6116P) with Windows Vista Business 64 I can't start the browser. It says that mozglue.dll not found and suggest to re-install. I did it - same, re-installed engllsh version - same. I suppose I had version 42 but can't be sure. What can I do and can I try previous stable versions (48, 47)?
Windows gives the following details in crash window (translated by me as originally in Russian): Name of problem: APPCRASH
Name of app: firefox.exe App version: 49.0.1.6109 App time stamp: 57e43f21 modul with mistake: mozglue.dll mistaken module version: 6.0.6001.18000 Time stamp of mistaken module: 4791a783 Exclusion code: c0000135
exclusion displacement: 0006ecfb
OS version: 6.0.6001.2.1.0.256.6 Language code: 1049 Additional data 1: 9d13 Additional data 2: 1abee00edb3fc1158f9ad6f44f0f6be8 Additional data 3: 9d13 Additional data 4: 1abee00edb3fc1158f9ad6f44f0f6be8
All Replies (3)
hi pavel, which security software are you using on your device?
Hi, I use AVG Antivirus Free
thanks, unfortunately we had a couple of similar reports by other avg users as well :-/ could you also give us the exact product information/version numbers that could be found like described at http://www.avg.com/us-en/where-to-find-avg-version? thank you